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The Toro Total Coverage Warranty
Landscape
A Limited Warranty (see warranty periods below) Contractor
Equipment
(LCE)
Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant to
an agreement between them, jointly promise to the original purchaser
to repair the Toro Products listed below if defective in materials or
workmanship.
The following time periods apply from the date of purchase by the original
owner:
Products Warranty Period
All Mowers
• Engine See engine manufacturer’s warranty 1
• Battery 90 days Parts and Labor
1 year Parts only
•
Belts and Tires 90 days
•
Attachments 1 year
21 in. Heavy Duty Mowers 1 year commercial Use
2 years Residential Use
2
Mid-Size Walk-Behind Mowers 2 years
Grand Stand TM Mowers 5 years or 1,200 hours 3
•
Frame Lifetime (original owner only) 4
Z Master ® Z400, Z500 Mowers 4 years or 1,200 hours 3
•
Frame Lifetime (original owner only) 4
Z Master
®
G3 Mowers 5 years or 1,200 hours 3
•
Frame Lifetime (original owner only) 4
1 Some engines used on Toro LCE Products are warranted by the engine manufacturer.
2 Residential use means use of the product on the same lot as your home. Use at more than one
location is considered commercial use and the commercial warranty would apply.
3 Whichever occurs first.
4 Lifetime Frame Warranty - If the main frame, consisting of the parts welded together to form the
tractor structure that other components such as the engine are secured to, cracks or breaks in
normal use, it will be repaired or replaced, at Toro’s option, under warranty at no cost for parts
and labor. Frame failure due to misuse or abuse and failure or repair required due to rust or
corrosion are not covered.
This warranty includes the cost of parts and labor, but you must pay
transportation costs.
Instructions for Obtaining Warranty Service
If you think that your Toro Product contains a defect in materials or
workmanship, follow this procedure:
1. Contact any Authorized Toro Service Dealer to arrange service at their
dealership. To locate a dealer convenient to you, refer to the Yellow
Pages of your telephone directory (look under “Lawn Mowers”) or
access our web site at www.Toro.com. You may also call the numbers
listed in item #3 to use the 24-hour Toro Dealer locator system.
2. Bring the product and your proof of purchase (sales receipt) to the
Service Dealer. The dealer will diagnose the problem and determine
if it is covered under warranty.
3. If for any reason you are dissatisfied with the Service Dealer’s
analysis or with the assistance provided, contact us at:
RLC Customer Care Department
Toro Warranty Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
888-865-5676 (U.S. Customers)
888-865-5691 (Canada customers)
Owner Responsibilities
You must maintain your Toro Product by following the maintenance
procedures described in the
Operator’s Manual . Such routine
maintenance, whether performed by a dealer or by you, is at your expense.
Items and Conditions Not Covered
There is no other express warranty except for special emission
system and engine warranty coverage on some products.
This express warranty does not cover the following:
•
Cost of regular maintenance service or wear parts, such as filters,
fuel, lubricants, tune-up parts, blade sharpening, brake and clutch
adjustments.
•
Any product or part which has been altered or misused and requires
replacement or repair due to normal wear, accidents, or lack of
proper maintenance.
•
Repairs necessary due to improper fuel, contaminants in the fuel
system, or failure to properly prepare the fuel system prior to any
period of non-use over three months.
•
Pickup and delivery charges.
General Conditions
All repairs covered by these warranties must be performed by an
Authorized Toro Service Dealer using Toro approved replacement parts.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental or consequential damages in connection with the
use of the Toro Products covered by this warranty, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion
of repairs under this warranty.
All implied warranties of merchantability (that the product is fit for
ordinary use) and fitness for use (that the product is fit for a particular
purpose) are limited to the duration of the express warranty
Some states do not allow exclusions of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so
the above exclusions and limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Countries Other than the United States or Canada
Customers who have purchased Toro products outside the United States or Canada should contact their Toro Distributor (Dealer) to obtain guarantee
policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor’s service or have difficulty obtaining guarantee
information, contact the Toro importer. If all other remedies fail, you may contact us at Toro Warranty Company.
374-0252 Rev C