• Namur solenoid valve
• Switch cam
• Pressure transmitters
Please contact the company for detailed information and spare parts.
8. PRODUCT TRANSPORTATION
During transportation, ensure that the smart switch box does not fall to the ground and is not exposed to strong impacts. Do not put
much weight on the smart switch boxes. Smart switch boxes must be carried in original carton boxes.
9. WARRANTY CONDITIONS
1)
The period of warranty shall start from the date of delivery of the product to the customer and shall cover a period of 2 years.
2)
Every and all parts of the product are under SMS Sanayi Malzemeleri Üretim ve Satışı A.Ş. warranty coverage. (against any defect
that may occur during production, assembly and/or defective parts)
3)
In the case that the product fails within warranty period, the time spent on the repair work is added to the warranty period. Repair
time of the product is maximum 20 (twenty) working days. This time starts from the date on which the failure concerning the product
is notified to the service station and to seller of the product, dealer, agency, representative, importer or producer. It is possible to make
the consumer failure notification by telephone, fax, e-mail, registered mail or similar. However, in case of disagreement, the obligation
of proof belongs to the consumer.
4)
Product replacement or refund is mandatory depending on the choice of the consumer in case one of the conditions below:
a)
If failure occurs in the product at least four times in one year or six times with the condition of being within the warranty period.
b)
If the maximum time for its repair is exceeded.
c)
In case a service station is not exist by a report issued by seller, dealer, agency, representative, importer or producer respectively
that, repair of the failure is not possible, exchange process will be carried out free of charge.
d)
The warranty period of the products changed during the warranty condition is limited to the remaining warranty period of the
purchased products.
5)
Free repair and product exchange obligations will be annulled under the following conditions:
a)
If the product becomes faulty due to use contrary to the terms or conditions stated in the user guide,
b)
If the product serial number has been altered or removed
c)
The warranty labels have been destroyed,
d)
If the product has been opened, used, or previously repaired by unauthorized persons,
e)
Use of the product by plugging into inappropriate voltages or with faulty electric installation without the prior knowledge of our
authorized services,
f)
If the fault or damage to the product occurred during the transportation outside of the responsibility of SMS Sanayi Malzemeleri
Üretim ve Satışı A.Ş.,
g)
When our product is damaged due to use with accessories or devices purchased from other firms or unauthorized services,
h)
Those damages caused by natural disasters such as fire, lightning, flood, earthquake, etc.
6)
A report prepared by the SMS Sanayi Malzemeleri Üretim ve Satışı A.Ş. will determine whether the damage was caused by
improper use.
7)
The warranty certificate should be kept throughout the warranty period. The customer must provide the warranty certificate
during request for repair. Otherwise, the cost of repair will be charged.
8)
The warranty certificate attached to the product during sale should be fully completed by the retailer and customer, signed and
stamped. The customer copy must be immediately provided to the customer, followed by the other piece to be mailed out to SMS
Sanayi Malzemeleri Üretim ve Satışı A.Ş. by the retailer.
9)
In the case when you send the product via courier, please remember to add a description your complaint, the photocopy of your
warranty certificate, your address and telephone number.
10)
For possible problems which may arise concerning the warranty certificate, it can be
applied to the Ministry of Customs and Trade, Directorate General of Consumer Protection and Market Surveillance.
www.smstork.com
19
valve & automation
