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Troubleshooting   

 37 

P/N: 1004636-01

• • • • • •

       Troubleshooting

This chapter will help you diagnose and solve some common problems that may occur with the receiver.

Check This First!

Before contacting your local dealer or Topcon Technical Support, check the following:

•

Check all external receiver connections carefully to ensure correct and secure connections. Double check for 

worn or defective cables.

•

Check the receiver’s internal batteries for a full charge.

•

Check the power source for incorrectly connected cables, and ensure the power source is valid. See 

“Specifications” on page 42 for external power requirements.

•

Check the software. Make sure the most current software version is downloaded onto the computer and the most 

current firmware is loaded into the receiver. Check the Topcon website for the latest updates.

•

Check Topcon Technical Support (www.topconsupport.com) or Topcon Total Care (www.topconcare.com) for the 

latest updates.

Then, try the following:

•

Power cycle off/on the receiver by pressing the Power button or by using TRU (Tools

Reset receiver).

•

Restore default settings by pressing the Power button for 10 to 15 seconds or using TRU (Tools

Clear 

NVRAM). This restores the receiver’s parameters to the factory default settings and erases the almanac and 

ephemeris files. This action does not delete data files from the receiver memory.

If the problem persists, see the following sections for other solutions.

Powering Problems

The following are some of the most commonly encountered power problems.

The receiver does not power up 

•

An external power source may be improperly connected.

– Make sure the power source is correctly connected.
– Make sure the power source contacts are clean and dust free.

•

The power source may be discharged (if a battery is used) or may not provide enough power.

Connect/attach a fully charged battery or a correct power supply and retry. See “Powering the Receiver” on 

page 13.

•

If you are using an external power source, the cable may be disconnected or damaged.

Make sure the cable is securely connected and undamaged.

•

The receiver may have a defective power source

Make sure the external power source is working properly.

Do not attempt to repair equipment yourself. Doing so will void the warranty and may damage the 
hardware.

Содержание Net-G5

Страница 1: ......

Страница 2: ...et G5 Operator s Manual Part Number 1004636 01 Rev C Copyright Topcon Positioning Systems Inc August 2015 All contents in this manual are copyrighted by Topcon Positioning Systems Inc All rights reserved ...

Страница 3: ...ing Your Receiver Kit 2 Technical Documents 2 Using Topcon Software With Your Receiver 2 Getting Technical Support 3 Website 3 Getting Acquainted 4 Receiver Housing Overview 4 Front Panel View 4 Back Panel View 5 Cables and Power Supply 6 SD Card Memory 7 Installing the SD Card 7 Formatting the SD Card 7 Internal Batteries 8 Display Panel 9 Power Button 9 Function Button 10 Receiver Status LEDs 10...

Страница 4: ...ware 19 Update Firmware Using TRU 19 Connect to the Receiver 19 Load the Firmware 21 Verify Firmware Upload 23 Update Firmware Using an SD Card 24 Install Firmware Installation File 24 Begin Firmware Update 24 About the OAF 24 Checking the Receiver s OAF 25 Loading an OAF 26 Resetting the Receiver Clearing the NVRAM 30 System Setup 31 Step 1 Setting Up the Receiver 31 Step 2 Measure Antenna Height...

Страница 5: ...5 Receiver Warnings 45 Usage Warnings 45 Regulatory 46 FCC Compliance 46 Industry Canada Compliance 46 Community of Europe Compliance 46 European Community Declaration of Conformity with R TTE Directive 1999 5 EC 47 Declaration of Conformity R TTE Directive 1999 5 EC 47 WEEE Directive 49 Bluetooth Transmission Statements Compliance 49 Korean KC RF Compliance 49 Korean KC Cellular Modem Compliance ...

Страница 6: ...ent by TPS Trademarks Net G5 TRU Magnet Pocket 3D Topcon and Topcon Positioning Systems are trademarks or registered trademarks of TPS Windows is a registered trademark of Microsoft Corporation The Bluetooth word mark and logos are owned by Bluetooth SIG Inc and any use of such marks by Topcon Positioning Systems Inc is used under license Other product and company names mentioned herein may be tra...

Страница 7: ...ingent that the degree of care you would use in safeguarding your own most valuable trade secrets Nothing in this paragraph shall restrict you from disclosing Confidential Information to your employees as may be necessary or appropriate to operate or care for the receiver Such employees must also keep the Confidentiality Information confidential In the event you become legally compelled to disclos...

Страница 8: ...inish Mono User supplied text or variable Type guest and click Enter Italic Reference to another manual or help document Refer to the Topcon Reference Manual Further information to note about system configuration maintenance or setup Supplementary information that can have an adverse affect on system operation system performance data integrity measurements or personal safety Notification that an a...

Страница 9: ... The Net G5 delivers world class positioning and navigation capability to your application by tracking signals from multi constellation satellite systems including GPS GLONASS SBAS BeiDou and Galileo The Net G5 can receive and process multiple signal types including the latest GPS L2C L5 GLONASS C A L2 and GALILEO1 signals improving the accuracy and reliability of the solution especially under dif...

Страница 10: ...re missing or damaged contact your Topcon dealer or Topcon technical support See Getting Technical Support on page 3 Technical Documents The Net G5 Operator s Manual and Reference Card are designed to help you set up and use your new receiver quickly and efficiently You can download a digital copy of the Net G5 Operator s Manual and Reference Card from the Topcon Total Care website at www topconca...

Страница 11: ...ter a file name and save it to the computer 3 Specifications of mobile devices and computers used in the field or office exhibiting the problem These specifications should include model information version number operating system information memory and storage capacity etc 4 Information about the system software including the version number and steps to reproduce the problem 5 A description of the...

Страница 12: ...s for proper operation See About the OAF on page 24 for details Front Panel View Figure 3 Receiver Front Panel View three serial data ports a USB device and USB host ports an Ethernet port an interface for controlling and viewing data logging link and power status an SD card slot a SIM card slot an external GNSS antenna port a frequency input output port a 1PPS port Event Marker port two internal ...

Страница 13: ... s internal frequency output 2 PPS Port BNC Connector Used for generating one pulse per second signals with programmable reference time period and offset The pulse is synchronized to a specified reference time 3 Serial Ports x3 Used for communication between the receiver and an external device Ports A and B are RS 232 Port C is RS 422 4 USB Type A Used for high speed data transfer and communicatio...

Страница 14: ...ll Modem Cable Connects the receiver with an external device controller or computer for data transfer and receiver configuration p n 14 008086 01 Can also be purchased at any local computer store Power Cable Connects the power supply unit to a grounded outlet U S p n 1005793 01 Europe p n 1005794 01 Power Supply Unit Converts the alternating current AC supplied from an electrical outlet to a direc...

Страница 15: ...ully insert the SD card label side up into the card slot as shown in Figure 5 5 Make sure the bottom of the card is recessed before closing the receiver door Once the receiver is turned on the receiver board detects the SD card and is ready for use Figure 5 Inserting an SD Card Formatting the SD Card The Net G5 requires an external SD card formatted for the FAT32 file system You can format the SD ...

Страница 16: ... G5 receiver was designed with internal non removable batteries so there is no battery door or connectors to worry about These batteries when fully are easily charged using the supplied power adapter or an external power source See Internal Batteries on page 14 for more information ...

Страница 17: ...ver will perform While pressing the button the LED panel indicates the selected operation using particular LEDs Table 4 describes how to use the power button Status STAT Wi Fi Cellular CELL Function FN Button Power Button Power PWR Recording REC Bluetooth BT Communication RxTx Battery BATT Table 4 Power Button Features FUNCTION PRESS BUTTON LED DESCRIPTION Power On 1 seconds LEDs blink green until...

Страница 18: ...ing data logging has started REC LED blinks green each time data is written to the receiver s memory REC LED is red when receiver is out of memory has a hardware problem of contains an improper OAF Toggle Post Processing Mode Less than 1 second Press for less than 1 second when Occupation mode switch has been enabled using TRU Change Information Mode Three times for less than 3 seconds Press three...

Страница 19: ...es data is being written to memory When the receiver is in dynamic mode the LED blinks twice every second In static mode the LED blinks once every second Greater than 50 Greater than 10 Less than 10 The file is closed A solid light indicates no data is being recorded Alternating green and red LEDs indicate all files are being deleted Alternating red and yellow LEDs indicate the memory card is bein...

Страница 20: ... IN USE PWR LED IS SOLID GREEN An external power source is in use and the internal batteries are fully charged The internal batteries are at greater than 50 capacity the batteries are being charged The internal batteries are at greater than 15 capacity the batteries are being charged The internal batteries are at less than 15 capacity the batteries are being charged THE RECEIVER IS OFF The receive...

Страница 21: ...ing requirements Never use an extension cord for permanent power supply This setup can create a fire hazard Always use a grounded outlet Use a surge protector to protect connected electronic devices See General Details on page 42 for more information on external power source requirements to power the receiver and charge the internal batteries Powering the Receiver The receiver has two power ports ...

Страница 22: ... 15 and Powering Problems on page 37 Green blinks power within the acceptable range 6 28 V DC is present on this PWR port and is being used to power the receiver and to charge the corresponding battery Red blinks the corresponding backup battery is being charged Off the receiver consumes power from internal backup batteries or the receiver is turned off Refer to the TopNET software manual for deta...

Страница 23: ...own and automatically save recorded files To avoid disruptions check the BAT LED on the display panel for the battery charge status See Battery LED on page 12 for more information If the receiver shuts down due to insufficient power the receiver and all communication ports become deactivated To restore power to your receiver and turn it back on Recharge the batteries Make sure the power serial cab...

Страница 24: ...onnects directly to one or more radios or any combination of these configurations The Topcon Receiver Utility TRU and TopNET software are used to manage and configure the various functions of the receiver Configuration settings are saved to the NVRAM of the GNSS receiver board and are reflected when using the LED display panel The full range of both TRU and TopNET configuration and operation are o...

Страница 25: ...assword are admin Login names and passwords are case sensitive and can be up to 12 alphanumeric characters Figure 9 Vanguard Web Interface Login 4 Click LOGIN After logging in to the Web interface you can view and modify the receiver parameters When accessing the Web interface via SSL communications a warning may appear stating the security certificate was issued by a company you have not chosen t...

Страница 26: ...P address Viewing Receiver Information In the Topcon Receiver Utility TRU the Receiver Info window displays basic Receiver information such as hardware and firmware versions RAM size receiver ID serial number etc To open the Receiver Info window 1 Connect the receiver to a computer and open TRU 2 In TRU connect to the receiver 3 Click Device Application Mode Receiver Managing 4 Click Device Connec...

Страница 27: ...u will need to install a USB driver USB drivers and firmware are available at www topconcare com Receiver board firmware is released as a compressed tar file uploaded using TRU TopNET or FTP Connect to the Receiver 1 In TRU click Device Application Mode Receiver Managing 2 Click Device Connect The Connection Parameters screen appears 3 Select Network from the Connect Using drop down list then clic...

Страница 28: ...ion screen appears Figure 12 Select Add to Add a Device 5 Enter the appropriate information for Friendly Name IP Address or Host Name TCP Port and Password then click OK Figure 13 The Select Network Device screen appears Figure 13 Enter the Information for the Device 6 Click OK on the Select Network Device screen The Connection Parameters screen appears ...

Страница 29: ...ect to the Device Load the Firmware 1 In TRU click File Explorer The File Explorer screen appears 2 Click the Files tab 3 Right click in the File Explorer screen and click Open in Windows Explorer SD Card Figure 15 An instance of Windows Explorer will open Figure 15 Open the SD Card in Windows Explorer ...

Страница 30: ...ete the Contents from the b310 update folder 5 Open another instance of Windows Explorer and locate the appropriate tar file Figure 17 Figure 17 Locate the Firmware File 6 Drag the tar file into the b310 update folder and close both Windows Explorer windows 7 Click OK in the TRU File Explorer screen The TRU main screen appears 8 Click Terminal The Terminal screen appears ...

Страница 31: ...tion the Power LED will be solid green Once the Power LED is solid green close the Terminal screen and click Device Disconnect in TRU Verify Firmware Upload 1 In TRU click Device Connect The Connection Parameters screen appears 2 Click Connect The TRU main screen appears 3 Click Information The Receiver Info screen appears showing the current firmware loaded to the device Figure 19 Figure 19 Recei...

Страница 32: ... yellow green After installation the Power LED will be solid green Once the Power LED is solid green connect to the receiver using TRU and verify that the correct firmware is installed see Verify Firmware Upload on page 23 About the OAF Topcon issues an Option Authorization File OAF to enable the specific options that you purchased Topcon s OAF system allows you to customize and configure the rece...

Страница 33: ...con Receiver Utility TRU Online Help for more information about connecting the receiver to a computer 2 In TRU connect to the receiver 3 Click the Options icon in the main window The Receiver Options window Figure 20 displays so you can view the current authorization options and upload new ones Figure 20 Receiver Options You can also check the receiver s OAF using TopNET or the Vanguard web interf...

Страница 34: ...erial number To obtain these numbers see Viewing Receiver Information on page 18 To load a new OAF 1 Follow the steps in Checking the Receiver s OAF on page 25 2 Right click on the Receiver Options window and select Upload OAF see Figure 21 Figure 21 Right click and Select Upload OAF 3 Navigate to the location of the new Option Authorization File 4 Select the appropriate file and click Open Figure...

Страница 35: ...r this receiver the Upload OAF window displays an error icon next to the Receiver ID and disables the Upload the File to the Receiver button 5 Click Upload the File to the Receiver to start loading the file Figure 23 Figure 23 Upload the OAF to the Receiver 6 Click Yes at the prompt to reset the receiver Figure 24 Figure 24 Reset Receiver When the receiver resets the Connection Parameters window o...

Страница 36: ...8 P N 1004636 01 Configuring the Receiver 7 Click Connect Figure 25 The TRU main window appears Figure 25 Connect to the Receiver 8 Click Options Figure 26 The Receiver Options window displays Figure 26 Click Options ...

Страница 37: ...t If you uploaded a universal OAF make sure the expiration date is still valid If you uploaded a customer OAF make sure the correct customer file is loaded Figure 27 Receiver Options Window To view additional OAF details right click in the Receiver Options window and select View Details Figure 28 Figure 28 Additional OAF Details ...

Страница 38: ...res time to collect new ephemerides and almanacs around 15 minutes Resetting the receiver will not delete any files already recorded in the receiver s memory and the NVRAM keeps information about the receiver file system To clear the NVRAM 1 Power off the receiver 2 Press and hold the Function button 3 Press and release the Power button for one second 4 Verify that the Tracking Status LED is solid...

Страница 39: ...ference Station setup Before logging data make sure the receiver contains current almanac and current ephemeris data Step 1 Setting Up the Receiver 1 Place the receiver in the predetermined location A sturdy shelf or out of the way table may be a convenient spot 2 For a permanent mount drill four screws through the mounting location shelf and into the receiver s mounting holes 3 Connect the power ...

Страница 40: ... mark SHMM The point to which all measurements are being referenced is called the Phase Center of the antenna This is analogous to the point at which a distance meter measures in a prism A user must enter the prism offset to compensate for this point not being at a physical surface of the prism For a GNSS antenna the offset is entered depending on the type of measurement taken For vertical the off...

Страница 41: ...2 To turn off the receiver press and hold the power button for more than three and less than 10 seconds release the power button when the POWER LED blinks yellow Allow the receiver to complete the power off cycle approximately 30 seconds Static Surveying for Reference Stations Static surveying is the classic survey method well suited for all kinds of base station surveys One receiver over a survey...

Страница 42: ...12 5 minutes GLONASS satellites broadcast almanac data cyclically within 2 5 minutes When the receiver has an almanac you can considerably reduce the time needed to search for and lock onto satellite signals The receiver regularly updates the almanac and ephemerides and stores the most recent versions in its Non Volatile Random Access Memory NVRAM You need to collect or update the almanac and ephe...

Страница 43: ...gging rate parameters see the TRU Online Help which is embedded in the software Recording Data You can log raw GNSS data to the receiver s internal memory and use the Topcon Receiver Utility TRU or TopNET software to download the files to a computer To start or stop recording data to the receiver you can use the LED display panel or TRU 1 Press the Power button to turn on the receiver 2 Wait for t...

Страница 44: ...estore memory capacity When the memory card is full the receiver stops logging data and the REC LED turns dark off indicating an error condition Existing data is not overwritten unless you have the AFRM mode enabled To delete raw data files from the receiver use a USB serial Wi Fi or Bluetooth connection to download the files to a computer In TRU you can select the files you want to delete from th...

Страница 45: ... TRU Tools Reset receiver Restore default settings by pressing the Power button for 10 to 15 seconds or using TRU Tools Clear NVRAM This restores the receiver s parameters to the factory default settings and erases the almanac and ephemeris files This action does not delete data files from the receiver memory If the problem persists see the following sections for other solutions Powering Problems ...

Страница 46: ...orts c Change the Input Mode for the port used for connection to cmd You can also use the Vanguard web interface to place the unit in Command mode The receiver does not lock on to satellites for a long period of time The corresponding receiver options may be disabled or expired L1 L2 GPS GLONASS must be on to track satellites Order a new OAF with the desired options activated to enable or extend v...

Страница 47: ...put output format a Connect the receiver to a computer and open TRU see the Topcon Receiver Utility TRU Online Help b In TRU connect to the receiver c On the TRU main window choose Receiver Settings Ports d Double click on the port to be configured and make sure the input mode of the Rover matches the format of the Base output mode i e RTCM3 Poor satellite geometry PDOP GDOP values are too high Co...

Страница 48: ... are discovered The receiver is not receiving power Check that the receiver is getting power and is turned on Check that the power cable is correctly attached to the port Unplug the cable then securely and properly reconnect it to the receiver If the power cable is damaged contact a Dealer to purchase a new cable Can see the icon for the receiver s Bluetooth module on the computer screen but canno...

Страница 49: ...new cable If using Bluetooth wireless technology the incorrect port is selected Use a computer or receiver that has Bluetooth wireless technology enabled installed Make sure the computer and receiver use the correct ports for communication Cleaning and Storing the Receiver Use a clean cloth moistened with neutral detergent or water Never use an abrasive cleaner ether thinner benzene or other solve...

Страница 50: ...ltiplex Serial Ports A and B RS 232 Serial Port C RS 422 2x Power ODU 5 Ethernet RJ45 USB Host USB Type A USB Device Mini B USB USB Mini B 2 0 client External antenna connector N Type connector Bluetooth antenna Fully integrated high sensitivity Tracking Number of Channels 452 channels Vanguard ASIC with patented Universal Tracking Channel Technologya Tracked Signals GPS L1 C A L1C L1P Y L2P Y L2C...

Страница 51: ...D 810G Method 514 6 Broad band noise random vibration along each of 3 axes Category 4 table 514 6C IV Shock MIL STD 810G Method 516 5 Table 516 5 I Alternate Test Method of Classic Pulse 40g 11ms duration Technology Topcon Vanguard ASIC technology Fence Antenna Technology Topcon advanced Multipath Rejection AMR Integrity Monitoring RAIM Topcon Automatic File Rotation Mode AFRM Universal Tracking C...

Страница 52: ...acking b CMR CMR is a third party proprietary format Use of this format is not recommended and performance cannot be guaranteed Use of industry standard RTCM 3 x is always recommended for optimal performance c 100 Hz operation can be supported for custom applications For more information contact your dealer d 9 to 28 VDC is the operating range of the external power source when the receiver is on T...

Страница 53: ...hout proper safeguards at the survey site Contrary to applicable laws rules and regulations Tampering with the receiver by the end users or non factory authorized technicians will void the receiver s warranty Do not attempt to open the receiver and modify any of its internal components Do not charge in conditions different than specified Do not short circuit If this product has been dropped altere...

Страница 54: ...oes cause interference to radio or television equipment reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Move the equipment away from the receiver Plug the equipment into an outlet on a circuit different from that to which the receiver i...

Страница 55: ...the user may be required to take adequate measures esky Czech Topcon tímto prohlašuje že tento Net G5 je ve shod se základními požadavky a dalšími píslušnými ustanoveními smrnice 1999 5 ES Dansk Danish Undertegnede Topcon erklærer herved at følgende udstyr Net G5 overholder de væsentlige krav og øvrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erklärt Topcon dass sich das Gerät Ne...

Страница 56: ...forma mal tiijiet essenzjali u ma provvedimenti orajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alulírott Topcon nyilatkozom hogy a Net G5 megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Polski Polish Niniejszym Topcon deklaruj e Net G5 spenia wymagania zasadnicze oraz stosowne postanowienia zawarte Dyrektywie 1999 5 EC Português Portugu...

Страница 57: ... HCI Link Manager Radio The radio has been tested using the maximum antenna gain of 2 3 dBi and the Bluetooth qualification is valid for any antenna with the same or less gain Korean KC RF Compliance 해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없습니다 무선사양 Wireless specification Bluetooth 2 1 EDR Wi Fi 802 11 b g n 사용주파수 Used Frequency Bluetooth 2402 2480 MHz Wi Fi 2412 2472 MHz 채널 수 the number of cha...

Страница 58: ...th the provisions of Article 38 24 paragraph 1 of Japan Radio Law The certificate granted in accordance with Japan Radio Law has the following Identifier 211 150204 Cellular Module Compliance The optional integrated cellular modem PHS8 J reference application complies with the requirements of the Japanese Telecommunications Business Law and Ordinance Concerning Conformity Certification of Specifie...

Страница 59: ...f Defense L L1 The primary L band carrier used by GPS and GLONASS satellites to transmit satellite data L2 The secondary L band carrier used by GPS and GLONASS satellites to transmit satellite data Light Emitting Diode LED Used as indicator lights on the receiver to display the status of the receiver s components and control receiver operations M MAGNET Field Data controller software that is part ...

Страница 60: ...tion systems SBAS transmits differential corrections and messages for navigation satellites that are within sight of a network or reference stations in a wide area such as a continent Static Survey Typically uses a network or multiple baseline approach for positioning This method provides the highest accuracy and requires the longest observation times T Topcon Receiver Utility TRU Hardware configu...

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