Troubleshooting
FC-2600 Operator’s Manual
5-4
When e-mailing TPS customer support, provide the following
information for better, faster service:
1. The receiver model and configuration settings.
In PC-CDU, click
Help
About,
and click
Save to file
. Enter a
name for the file, and save it to your computer. Attach this file to
the e-mail.
2. The system/hardware specifications for the computer running
PC-CDU; such as operating system and version, memory and
storage capacity, processor speed, and so forth.
3. The symptoms and/or error codes/messages that precede and
follow the problem.
4. The activities being tried when the problem occurs. If possible,
include the exact steps being taken when the error message or
other problem occurs.
5. How regularly the problem occurs.
Generally, a customer support representative will reply within 24
hours, depending on the severity of the problem.
Website
The Topcon Positioning Systems website provides current
information about Topcon’s line of products. The support area of the
website provides access to frequently asked questions, configuration
procedures, manuals, e-mail support, and so forth.
To access the TPS website, go to www.topconpositioning.com.
RTK
PC-CDU
If in doubt...
TIP
For quick and effective support, provide a detailed
description of the problem.
Table 5-1. Technical Support E-mail (Continued)
For Questions Related To...
Use...
Содержание FC-2600
Страница 2: ...ECO 000102 ...
Страница 6: ...Table of Contents FC 2600 Operator s Manual Notes vi ...
Страница 12: ...Preface FC 2600 Operator s Manual Notes xii ...
Страница 20: ...Introduction FC 2600 Operator s Manual Notes 1 8 ...
Страница 34: ...Operating the FC 2600 FC 2600 Operator s Manual Notes 2 14 ...
Страница 48: ...Control Panel Functions FC 2600 Operator s Manual Notes 3 14 ...
Страница 54: ...Configuring the FC 2600 FC 2600 Operator s Manual Notes 4 6 ...
Страница 74: ...Safety Warnings FC 2600 Operator s Manual Notes C 4 ...
Страница 76: ...Warranty Terms FC 2600 Operator s Manual Notes D 2 ...