(outlined in step 5 above) as they apply to the requirements of Tommy Gate Warranty. Claim reimbursement after
3. If the product or parts are to be repaired, the authorized distributor will receive a
WARRANTY
WARRANTY CLAIMS HANDLING PROCEDURE
authorized distributor will receive instructions on how to proceed. A decision will be made to either repair
2. If it is determined that the condition is potentially covered by Tommy Gate Company's warranty, the
contact Tommy Gate Company's Warranty Department to discuss the problem and its correction.
1. Before any expense is incurred, but after the problem has been diagnosed, the authorized distributor should
The following procedures are required when an authorized distributor submits a warranty claim for a defective
Any warranty claims submitted without a
WARRANTY REQUEST
NUMBER
or
RETURN GOODS AUTHORIZATION NUMBER
and
the necessary information will be denied.
c. Must be clearly marked with the
RETURN GOODS AUTHORIZATION NUMBER
on the outside
of the package.
a. Tommy Gate Company
WARRANTY REQUEST
and/or
RETURN GOODS AUTHORIZATION
NUMBER.
Tommy Gate Company, in which case the authorized distributor will receive a
RETURN GOODS
AUTHORIZATION NUMBER.
Under no circumstances are parts to be returned without a
RETURN
GOODS AUTHORIZATION NUMBER.
for inspection by a representative, in which case the authorized distributor will receive a
WARRANTY
REQUEST NUMBER,
or the authorized distributor will be asked to return the product for inspection to
4. If the product or parts are to be replaced, the authorized distributor will be instructed to either hold the parts
acceptance is governed by those allowances previously agreed upon between Tommy Gate Company and
Warranty claim acceptance or rejection is based solely upon defective part inspection and a review of the claim date
Warranty claims must be submitted by the Authorized Distributor on behalf of their customer as part of their
b. Must be returned "freight prepaid" to Tommy Gate Company's location.
a. Must be packaged for each individual warranty return. No multiple warranty claims in the same box.
i. Action taken, cost involved, complete with work orders and parts expense invoices.
d. Tommy Gate part number involved and a description of the apparent problem or defect.
5. After the repair or replacement work is completed, the authorized distributor will submit the claim to
f. Person responsible for warranty work (contact).
the Authorized Distributor (as outlined in Steps 1-4 above).
6. If defective parts are to be returned to Tommy Gate Company they:
h. Lift gate owner's name, address, and phone number.
g. Distributor from whom lift gate was purchased.
customer assistance.
Tommy Gate part:
Tommy Gate Company with the following information.
or replace the product or part in question.
e. Authorized distributor performing warranty work.
b. Tommy Gate model number.
c. Tommy Gate serial number.
REQUEST NUMBER.
DPN: 009900
Page 19 of 28
Rev 18 6-29-21
TOMMY GATE
The original
hydraulic lift
