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Include the following if returning directly to Titan Controls
®
•
Proof of purchase • This completed form • RMA # on the outside of the box
Return Merchandise Authorization Number (Required): ____________________________________________
Company Name: ____________________________________________________________________________________
Contact Name: _____________________________________________________________________________________
Address: __________________________________________________________________________________________
____________________________________________________________________________________________________
Phone #: ___________________________________________________________________________________________
Email address: _______________________________________________________________________________
What is the nature of the problem?
______________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Shipping address will be given when the RMA # is issued:
WARRANTY SERVICE: Please read warranty information first
If after reviewing the troubleshooting tips the unit will still not work, you should return it to the Dealer
where you purchased it. They will be able to further evaluate the unit and test its various components
and quite possibly will be able to identify and/or fix any problems. If the Dealer is unable to fix the
unit, they will return it to us for factory repair.
If there are no Dealers in your area, you may contact us directly for technical support. If we cannot
help you resolve the problem over the phone, we will issue you a RMA # (return merchandise
authorization) authorizing you to return the unit to us for factory reconditioning (if the unit is under
warranty). Contact the number below for a RMA and shipping address. Complete the form below
and include it with your unit. Also please write the RMA # on the outside of the box.
Please package the unit in its original packaging. If it is damaged in shipment we cannot be
responsible.
Once we receive the unit back, we will repair it within 48 hours (business) and return it to you freight
prepaid via UPS ground shipment.
www.titancontrols.net
For technical assistance call us at 1-888-80-Titan or 1-888-808-4826.
Representative available Monday – Friday, 8 a.m. – 5 p.m. PST.
