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PROBLEM
POSSIBLE CAUSES
WHAT TO DO
The cooktop cannot be turned
on.
No power.
• Make sure the cooktop is
connected to the power supply
and that it is switched on.
• Check whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists, call a
qualified technician.
The glass is being scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
TROUBLESHOOTING
