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English
16
Check the following before requesting repairs.
Symptom
Check point
Action
Reference
page
The rice is not cooked at all.
The food is not cooked at all.
Is the appliance plug properly
connected to the appliance plug inlet
of the rice cooker and the power
plug connected to an outlet?
Be sure to connect the appliance
plug to the appliance plug inlet and
the power plug to an outlet.
The rice is not cooked completely at
the preset time.
Was the [Start] key pressed?
The Timer function cannot be set
unless the [Start] key is pressed.
Does the display show the correct
present time?
Set the correct present time.
Check P.37 “The cooking time is excessively long” and take the
necessary action.
When the preset time is less than the timer setting guideline, cooking may
not be completed at the preset time.
The Timer function cannot be set.
Is “0:00” blinking on the display?
Set the current time before setting
the preset time.
Was the “Synchro-Cooking”, “Quick”, “Mixed”, “Sweet”, “Slow Cook”, or
“Cake” menu selected?
The Timer function is not available under those menus.
The display is foggy.
Is the outer surface of the inner pot
wet?
Wipe the outer surface using a dry
cloth.
to
Are there any cooked rice or grains
of rice stuck to the gaskets or the
brim of the inner pot, etc.?
Completely remove all remaining
rice.
Sounds can be heard during
cooking, steaming, or while the Keep
Warm function is on.
Do you hear a clicking sound?
That is the sound of the microcomputer controller. It is not a malfunction.
Do you hear a scraping sound?
This is the sound of metal contracting and rubbing together due to heat. It
is not a malfunction.
Do you hear a sound like boiling water? (Only during cooking or steaming)
It is not a malfunction.
Do you hear a completely different
sound from the above?
Contact the place of purchase to
request repairs.
–
The rice cooker beeps 2 times (short
beeps) when the Timer function is set.
The rice cooker beeps if no operation is performed within approximately 30
seconds after pressing the [Timer] key, however, the Timer function can be
set without interruption.
Water or rice has entered the main
body of the rice cooker.
Water or rice inside the main body may cause problems. Contact the place
of purchase to request repairs.
–
When the time is set, pressing the
[Hour] or [Min] key does not access
the time setting mode.
The time cannot be set during cooking, when the Keep Warm function is
on, or when the Timer function is in use.
The Keep Warm lamp blinks.
Is the “Cake” menu selected?
The Keep Warm function cannot
be set when the “Cake” menu is
selected. The cake becomes sticky
when it is left. Serve it as soon as
possible.
“12” blinks on the display when the
[Hour] key is pressed while the Keep
Warm function is on.
Was the Keep Warm function used continuously for more than 12 hours?
After the Keep Warm function has been on for more than 12 hours, “12”
blinks on the display.
“6” blinks while the Keep Warm
function is on.
Was the Keep Warm function used continuously for more than 6 hours
after cooking was completed?
After 6 hours has elapsed, “6” blinks on the display. (Using the Keep Warm
function for longer than 6 hours)
Troubleshooting
15
Check the following if you experience a problem with the cooked food or cakes.
Check point
Problem
W
ere the appropriate ingredients and
amounts used?
W
ere more than the maximum
acceptable ingredients added?
W
ere less than the minimum required
ingredients added?
W
as the cooking time or heating time
too short?
W
as th
e cooki
ng ti
me or
he
atin
g
time
too
long?
W
as
a
re
ci
pe
o
th
er
th
an
th
ose
d
es
cr
ibed
in
th
e C
O
O
KB
O
O
K u
sed
?
W
as the cake removed as soon as
heating was completed?
Are there grains of rice, cooked rice, or water drops
on the outside bottom of the inner pot, heater plate,
and center sensor or on the lid sensor?
Is the inner pot deformed?
Are there any cooked rice or grains of rice stuck
to the gaskets or the brim of the inner pot, etc.?
W
as the lid closed securely?
W
as the appliance plug removed or was
there a power outage during cooking?
Cooked food
Does not boil
Boils over
Boils down
Cake
Not cooked
Boils over
Burned
Uneven burned color
Sticky surface
Reference page
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–
If Food Is Not Cooked or Steamed or Cakes Are Not Made as Expected