Synergy Controller Application Note 4
August 2010, Revision - C
Tidal Engineering Corporation © 2010
Page 13 of 18
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Trouble Shooting
If the barcode scanner does not work with the Synergy Controller try the following
trouble shooting steps.
Test Scanner on a PC
To test the functioning of the scanner, plug it into the keyboard port on you PC. Open
a test editor such as notepad. Then scan Test Label 1 on the previous page. If the
scanner is functioning correctly the text “123456-78” should appear in notepad with a
carriage return. The “Ctrl F” prefix will not show up in notepad. Alternatively, you
may use a program such as HyperTerminal, which will show the ASCII character for
“CTRL F”. If the scanner does not output text or the output is incorrect then go back
to the beginning of this manual and follow the scanner setup procedure one more
time. IF the problem continues to persist, consult your scanner’s user manual.
Test Macros on the Synergy Controller
If the scanner is functioning correctly, the next step is to test the macro feature of the
Synergy Controller. Plug a standard PS/2 keyboard into the Synergy Controller. To
run a macro press “CTRL F” then type the Macro name “123456-78” and hit enter.
The macro should run successfully. If it does not run successfully, you should check
your macro file on your PC for syntax accuracy and save it to a disk or USB key. Then
import the macro into the Synergy Controller and try running it again.