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Claim Procedure:
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Contact ThoroughClean by phone or e-mail informing us of your pressure cleaner's
problem or defect.
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Once the extent of the claim has been assessed, we retain the right to compensate the
consumer for such defect, or repair (pars & labour), or replace the machine under warranty.
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All warranties will be carried out by ThoroughClean authorised staff or appointed agents at
a premises to be determined by the Manufacturer.
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It is the responsibility (and cost) of ThoroughClean or our appointed agent to return the
machine to be repaired or replaced under warranty to the consumer – this is valid for
Australian territories only.
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Where the specific warranty component (e.g. engine) is a Manufacturer's warranty other
than ThoroughClean (e.g. HONDA), the consumer can either contact ThoroughClean or the
applicable Manufacturer for repairs where such warranty was registered with that
Manufacturer at purchase.
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Warranty calls will only be carried out during normal working hours and only by our
representatives and not via client's choice of repairer. We will not accept back charges for
any work not carried out by our representatives, or accept any charges due to equipment
being un-operational for any reason even during its warranty period.
THIS WARRANTY WILL NOT APPLY TO:
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Any part/component that has been subject to misuse, negligence, accidental damage,
improper or inadequate maintenance or improper storage.
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Any part that has been subject to misuse, negligence, accidental damage, improper or
inadequate maintenance, or improper storage.
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Repair rendered necessary or arising from the use of parts or components other than
approved by the manufacturer in writing.
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Normal maintenance, replacements of service and consumable items including but no
limited to nozzles, seals, oil, guns, swivels, filters, by-pass valves and HP hose.
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Deterioration of any item due to normal use, fair wear and exposure unless due to a defect
in material or workmanship.
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Any work or adjustment performed by persons other than authorized ThoroughClean
service staff or authorized dealers or damage resulting there from.
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Any damage that results from operating methods other than those indicated in the owner's
manual, or use beyond the limitations or specifications as published in the Specification
Sheets of the particular model.
WARRANTY CONTACT INFORMATION:
Tel +61 (0) 7 5467 2025
Fax +61 (07) 5467 2026
12 Ashburn Road, Bundamba, Queensland
4304, Australia
SERVICE & PART ORDERING
For service and ordering parts, please call 1300 378 872 or 07 5467 2025
Or your nearest ThoroughClean Distributor
We have very knowledgeable, experienced staff to assist you with help and advice.
