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Compact Scientific Digital Cameras

Chapter 9: Troubleshooting

Rev C, August 27, 2021

Page 29

Chapter 9

Troubleshooting

9.1.

Interface

9.2.

Optical

Problem

Symptoms

Possible Cause

Remedy

Software cannot
find a connected
camera

•

Software does not
display a connected
camera.

•

Software does not
display an image.

1. No power to camera.

1. Connect camera to USB 2.0
or 3.0 Port.

2. Camera has yet to
complete “enumeration”.

2. Restart/refresh software after
camera has been powered on
and connected to host PC for at
least 30 seconds.

3. USB camera has not

enumerated properly.

(Amber LED stays on)

3. See Section 4.1. Disconnect
USB 3.0 cable and then
reconnect. First time
connections to a PC may take
longer to enumerate and load
drivers.
Problem may be with USB port.
Reboot computer.

Problem

Symptoms

Possible Cause

Remedy

When using a
standard
C-mount lens (not
included), image is
not in focus

•

Displayed image is not
in focus.

Target image may be too
close to the lens.

Wrong lens adapter.

Select an appropriate lens for the
distance of the target.

C-mount lens must use

Thorlabs SM1A10Z C-mount
adapter.

When using a
standard
CS-mount lens (not
included), image is
not in focus

•

Displayed image is not
in focus.

Target image may be too
close to the lens.

Wrong lens adapter.

Select an appropriate lens for the
distance of the target.

C-mount lens must use

Thorlabs SM1A10 CS-mount
adapter.

Displayed image has
spots or has debris in
image

•

Debris in displayed
image.

Protective window has
particulates on it.

Carefully clean the protective
window. See Sections 3.6. and
10.1

Содержание CS165 Series

Страница 1: ...Compact Scientific Digital Cameras User Guide CS165 Series CMOS Scientific Cameras ...

Страница 2: ...3 1 Multiple Camera Operation 11 3 4 Optical and Mechanical Mounting Considerations 12 3 4 1 Using a C Mount Lens 12 3 4 2 Using a CS Mount Lens 12 3 4 3 Mounting the Camera 13 3 4 4 Using the Camera with a Cage System 13 3 4 5 SM1 Compatible Threads 14 3 5 Optical Front End 14 3 5 1 Description of Components 15 3 6 Optical Front End Procedures 16 3 6 1 Window Removal and Replacement Procedure 16 ...

Страница 3: ...ures 25 Chapter 7 Protective Glass Windows 26 7 1 Protective Glass Window Dimensions 26 7 2 AR Coated Window Specifications 26 7 3 IR Filter Transmission Curve 27 Chapter 8 Mechanical Drawings 28 Chapter 9 Troubleshooting 29 9 1 Interface 29 9 2 Optical 29 9 3 Operational 30 9 4 Software 30 Chapter 10 Maintenance 31 10 1 Cleaning Guidelines 31 Chapter 11 Regulatory 33 11 1 Certifications and Compl...

Страница 4: ...to operate WARRANTY WARNING Do not open the Digital Camera There are no user serviceable parts in this product Opening the device will void your warranty Any modification or servicing of this system by unqualified personnel renders Thorlabs free of any liability This device can only be returned when packed into the complete original packaging including all foam packing inserts If necessary ask for...

Страница 5: ...on Direct Current Alternating Current Both Direct and Alternating Current Earth Ground Terminal Protective Conductor Terminal Frame or Chassis Terminal Equipotentiality On Supply Off Supply In Position of a Bi Stable Push Control Out Position of a Bi Stable Push Control Caution Risk of Electric Shock Caution Hot Surface Caution Risk of Danger Warning Laser Radiation Caution Spinning Blades May Cau...

Страница 6: ...ol is permitted however do not immerse in any liquid or solvent Clean any accessible optical surfaces with an appropriate optics grade tissue or cloth 1 3 1 Service Only trained and approved Thorlabs personnel should service the system Please contact Thorlabs Technical Support at techsupport thorlabs com and a member of our team will be happy to assist you 1 3 2 Accessories and Customization Altho...

Страница 7: ...e found in a sub folder under C Program Files Thorlabs This is the same directory for 32 and 64 bit distributions This manual is a functional overview of the camera and it is meant to be a companion to the Camera Quick Start Guide ThorCam User Guide and the TSI Application Programming Interface Guide All support documentation is available at www thorlabs com as well as in the C Program Files Thorl...

Страница 8: ...s are constructed to provide reliable data throughput at a length of 3 m Do not replace this cable with a 3 m cable from a different vendor The use of a shorter cable 1 m or 2 m may be acceptable but is not guaranteed Never use any cable that is longer than 3 m on a USB 3 0 system Note 2 Included with CS165xU1 and CS165xU1 M models 2 3 1 Optional Items Auxiliary I O Patch cable The optional I O co...

Страница 9: ...d install the necessary drivers This may take a minute or so for the first instance 4 Run the ThorCam application software 3 2 Installing the Software The Thorlabs camera software runs on Windows 7 and 10 operating systems ONLY 3 2 1 Run the Installation file 3 2 2 You may download the latest version of software from our webpage ThorCam Software for Scientific and Compact USB Cameras Choose the ap...

Страница 10: ...r of the two choices This feature will be installed on local hard drive or This feature and all sub features will be installed on local hard drive There are no sub features so both choices do the same thing ALL compact series cameras must have the USB driver selected Once a driver is selected the red X will be replaced with a hard drive icon as shown in the USB selection below ...

Страница 11: ...the drivers you selected you might encounter the additional Windows security dialogs below Be sure to click install to complete the operation otherwise the installer will roll back and exit USB Driver Installation Click Install This is required for compact series cameras Gigabit Ethernet Driver Installation if selected not required for Compact Scientific cameras Click Install ...

Страница 12: ...the next section that will describe how to connect and power on your camera When the camera is connected and powered up you can navigate to the ThorCam Imaging Software as shown below Start All Programs ThorIabs ThorCam Or simply double click on the ThorCam shortcut icon that was placed on your desktop during installation of the software ...

Страница 13: ... if you update your ThorCam software To use the MATLAB and LabVIEW interfaces extract from the Zip file and place in the appropriate directory on your system Special note for users of Micro Manager µManager software support for Thorlabs scientific cameras excluding the CS505MUP polarization camera is included when you run versions 2 0 and later If you wish to download or update your Micro Manager ...

Страница 14: ...he other end of the USB 3 0 cable into a USB 3 0 port USB SS or USB 2 0 port on the host computer Note 1 All cameras are supplied with one USB3 MBA 118 cable These cables are constructed to provide reliable data throughput at a length of 3 m Do not replace this cable with a 3 m cable from a different vendor The use of a shorter cable 1 m or 2 m may be acceptable but is not guaranteed Never use any...

Страница 15: ...specified with a flange focal distance of 17 5 mm The Zelux cameras come with a standard SM1 threaded bore Thorlabs offers a fixed depth SM1 to C mount adapter catalog number SM1A10Z that can be purchased on our web site Figure 1 Camera Shown with C Mount Lens Adapter SM1A10Z Not Supplied 3 4 2 Using a CS Mount Lens CS mount lenses are specified with a flange focal distance of 12 5 mm The Zelux ca...

Страница 16: ...oles are compatible with Thorlabs posts For more information on Thorlabs posts please visit www thorlabs com Figure 3 Arrow Indicates One of the Tapped Holes on Camera 3 4 4 Using the Camera with a Cage System The cameras have 4 40 tapped holes for compatibility with Thorlabs 30 mm Cage systems For more information on Thorlabs 30 mm Cage system components please visit www thorlabs com Figure 4 Cam...

Страница 17: ...ccess bore has an internal SM1 1 035 40 thread that is directly compatible with Thorlabs Ø1 Lens Tubes Figure 5 Camera Shown Using Ø1 Lens Tube 3 5 Optical Front End The images below show the components located on the front end of the camera Figure 6 Exploded View of Optical and Mechanical Components Protective Window Retaining Ring ...

Страница 18: ...s 0 050 1 270 mm with Ø1 otherwise the maximum filter thickness is 0 173 4 4 mm with Ø1 o CMOS imagers have responsivity that extends beyond the visible range into the NIR spectral range When installed an NIR blocking filter cuts off light at higher wavelengths o All monochrome Compact Scientific cameras are configured with an AR coated protective window For imaging that is limited to the visible ...

Страница 19: ... See Chapter 7 for more information on both types of windows Note If no glass is installed dust and debris may collect on the sensor faceplate Care must be taken when cleaning a sensor faceplate to avoid damage to the sensor Please use every precaution to avoid contact with the sensor faceplate and to keep the camera securely mounted to the optical system or capped when not in use Removal of the W...

Страница 20: ...0 to 3 3 V that is high during the actual sensor exposure time STROBE OUT is typically used to synchronize an external flash lamp or other device with the camera TRIGGER IN Input TRIGGER IN is an LVTTL input 0 to 3 3 V used to trigger exposures on the camera Transitions can occur from the HIGH to LOW states or LOW to HIGH as selected using the ThorCam interface Default is Low to High Minimum Trigg...

Страница 21: ...id Blue several seconds after power is applied The table below details the conditions represented by the status indicator If you are using the ThorCam Image Acquisition Software please refer to the ThorCam User Guide which can be accessed in the Documentation selection under the Start menu All Programs listing for Thorlabs products LED If LED is Flashing If LED is On If LED is Off Status USB port ...

Страница 22: ...entific Digital Cameras Chapter 4 Operation Rev C August 27 2021 Page 19 4 2 Camera Timing Diagrams Figure 9 Timing Diagram Standard Frames per Trigger 0 or 1 Figure 10 Timing Diagram Standard Frames per Trigger 1 ...

Страница 23: ...s for all triggered modes standard and PDX Bulb 2 For PDX Bulb mode triggered exposures in addition to the 12 µs to 15 5 µs delay at the start of the exposure there is also a fixed exposure time period1 AFTER the falling edge of the external trigger This is inherent in the sensor operation It is important to note that the Strobe_Out signal includes the additional fixed exposure time period and the...

Страница 24: ...ol box is unchecked the camera will operate at its maximum FPS for the given settings of Exposure ROI and Binning When the box is checked the adjustment slider is enabled as is the numeric input field and increment decrement arrows Adjust the FPS until the Dropped Frames percentage reduces to 0 Please refer to the ThorCam User Guide for more details which can be accessed in the Documentation selec...

Страница 25: ...eak Quantum Efficiency 69 at 575 nm Dynamic Range Up to 69 dB Full Well Capacity 11 000 e Shutter Type Global 5 2 Quantum Efficiency 5 3 Imaging Specifications Imaging Specifications Exposure Time 0 040 to 26843 ms in 0 025 ms Increments ADC Resolution 10 Bits Vertical and Horizontal Digital Binning 1 x 1 to 16 x 16 Region of Interest Width x Height 80 x 4 Pixels1 to 1440 x 1080 Pixels Rectangular...

Страница 26: ...1 10th Sensor 144 x 108 260 0 fps Min ROI 80 x 4 800 fps 1 ms Exposure Time 1 x 1 Binning Frames per Trigger Continuous Frame rate is directly dependent on the capabilities of the host computer Results may vary See also Section 4 3 Frame Rate Control 5 5 CS165MU Power Consumption 1 17 W Max 34 8 fps Full Sensor ROI 5 6 Operating Storage Temperatures Operating 10 C to 40 C Non condensing Storage 0 ...

Страница 27: ... typically installed This filter may be removed if NIR responsivity is desired See Chapter 7 for specifications related to the IR blocking filter The Responsivity plot above is without an IR blocking filter 6 3 Imaging Specifications Imaging Specifications Exposure Time 0 040 to 26843 ms in 0 025 ms Increments ADC Resolution 10 Bits Vertical and Horizontal Digital Binning a 1 x 1 to 16 x 16 Region...

Страница 28: ...1 10th Sensor 144 x 108 260 0 fps Min ROI 80 x 4 800 fps 1 ms Exposure Time 1 x 1 Binning Frames per Trigger Continuous Frame rate is directly dependent on the capabilities of the host computer Results may vary See also Section 4 3 Frame Rate Control 6 5 CS165CU Power Consumption 1 17 W Max 34 8 fps Full Sensor ROI 6 6 Operating Storage Temperatures Operating 10 C to 40 C Non condensing Storage 0 ...

Страница 29: ...s The protective glass window may be either an AR anti reflective coated window for monochrome cameras or an IR Filter for color cameras 7 1 Protective Glass Window Dimensions Figure 12 Protective Window Dimensions 7 2 AR Coated Window Specifications The AR coating has Ravg 0 5 per surface over the 400 700 nm wavelength range ...

Страница 30: ...pter 7 Protective Glass Windows Rev C August 27 2021 Page 27 7 3 IR Filter Transmission Curve Figure 13 IR Blocking Filter Transmission Curve 400 500 600 700 800 900 1000 1100 1200 0 10 20 30 40 50 60 70 80 90 100 Transmission Wavelength nm ...

Страница 31: ...ntific Digital Cameras Chapter 8 Mechanical Drawings Page 28 ITN004347 D02 Chapter 8 Mechanical Drawings Dimensions of CS165xUx M metric models are shown in parenthesis Figure 14 Zelux Scientific Camera Dimensions ...

Страница 32: ...C may take longer to enumerate and load drivers Problem may be with USB port Reboot computer Problem Symptoms Possible Cause Remedy When using a standard C mount lens not included image is not in focus Displayed image is not in focus Target image may be too close to the lens Wrong lens adapter Select an appropriate lens for the distance of the target C mount lens must use Thorlabs SM1A10Z C mount ...

Страница 33: ... 3 0 port 1 a Use a PCIe high bandwidth USB 3 0 Card such as Thorlabs USB3 PCIE 1 b Reduce Frame Rate See Section 4 3 2 USB 3 0 cable is too long or poor quality 2 a Use the 3 m cable supplied with the camera 2 b Use a 3 m max cable with 26AWG signal wires or a 1m cable Yellow Indicator Camera does not connect to Host 1 Windows power saving settings 1 Turn off all USB3 0 power saving settings in D...

Страница 34: ...ctive lens mount cap until ready to mount the camera on the application If the camera is removed from the application immediately replace the cap Doing so will keep dust and other contaminants from accumulating on the optical surfaces In addition please note the following model specific guidelines Standard Camera Precautions While the lens mounting ring and locking flange allow the user some lens ...

Страница 35: ...used by photographers to gently wipe the particles off of the filter 6 Re examine the filter after removing the dust If a smudge is still visible proceed by dipping a clean lint free cotton swab in ethyl or isopropyl alcohol The swab should be saturated but not dripping 7 Carefully draw the swab once across the surface then rotate the swab 180 degrees to expose the fresh surface and draw it across...

Страница 36: ...to other Thorlabs products such as Pure OEM products that means assemblies to be built into a unit by the user e g OEM laser driver cards Components Mechanics and optics Left over parts of units disassembled by the user PCB s housings etc If you wish to return a Thorlabs unit for waste recovery please contact Thorlabs or your nearest dealer for further information Waste Treatment is Your Own Respo...

Страница 37: ...Compact Scientific Digital Cameras Chapter 11 Regulatory Page 34 ITN004347 D02 11 1 Certifications and Compliance CE Declaration of Conformity ...

Страница 38: ... part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in ...

Страница 39: ...e free from defects in material and workmanship and will conform to the published specifications under normal use when correctly installed and maintained 12 2 Specific Warranties and Repairs All specific warranty and repair information can be found in the general terms and conditions located at https www thorlabs com Images PDF LG PO 001_Thorlabs_terms_and_ 20agreements pdf ...

Страница 40: ... Chapter 13 Thorlabs Worldwide Contacts Rev C August 27 2021 Page 37 Chapter 13 Thorlabs Worldwide Contacts For technical support or sales inquiries please visit us at www thorlabs com contact for our most up to date contact information ...

Страница 41: ...www thorlabs com ...

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