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Compact Scientific Digital Cameras

Chapter 8: Troubleshooting

Page 28

ITN004586-D02

Chapter 8

Troubleshooting

8.1.

Interface

8.2.

Optical

Problem

Symptoms

Possible Cause

Remedy

Software cannot
find a connected
camera

•

Software does not
display a connected
camera.

•

Software does not
display an image.

1. No power to camera.

1. Connect camera to USB 3.0
Port.

2. Camera has yet to complete
“enumeration”.

2. Restart/refresh software after
camera has been powered on
and connected to host PC for at
least 30 seconds.

3. USB 3.0 camera not
connected to USB 3.0 Port or
has not enumerated properly.

3. See Section 4.1. Disconnect
USB 3.0 cable and then
reconnect. First time
connections to a PC may take
longer to enumerate and load
drivers.

Problem

Symptoms

Possible Cause

Remedy

When using a
standard
C-mount lens (not
included), image is
not in focus

•

Displayed image is not
in focus.

Lens is not to spec.

Replace lens.

Displayed image has
spots or has debris in
image

•

Debris in displayed
image.

Protective window has
particulates on it.

Carefully clean the window. See
Section 3.6 and Section 9.1.

Содержание CC215MU

Страница 1: ...Cooled Scientific Digital Camera User Guide CC215MU Cooled sCMOS Scientific Camera ...

Страница 2: ...Camera Operation 12 3 4 Optical and Mechanical Mounting Considerations 13 3 4 1 Using a C Mount Lens 13 3 4 2 Mounting the Camera 13 3 4 3 Using the Camera with a Cage System 14 3 5 Optical Front End 15 3 5 1 Description of Components 15 3 6 Optical Front End Procedures 16 3 6 1 Window Removal and Replacement Procedure 16 3 6 2 Re Assembly of the Window and C Mount Adapter and Flange Focus Adjustm...

Страница 3: ... Window Specifications 26 Chapter 7 Mechanical Drawings 27 Chapter 8 Troubleshooting 28 8 1 Interface 28 8 2 Optical 28 8 3 Operational 29 8 4 Software 29 Chapter 9 Maintenance 30 9 1 Cleaning Guidelines 30 Chapter 10 Regulatory 33 10 1 Certifications and Compliance CE Declaration of Conformity 34 10 2 FCC Statement 35 10 3 Auxiliary I O Cable Requirements 35 Chapter 11 Warranty 36 11 1 General Pr...

Страница 4: ...pen the Digital Camera There are no user serviceable parts in this product Opening the device will void your warranty Any modification or servicing of this system by unqualified personnel renders Thorlabs free of any liability This device can only be returned when packed into the complete original packaging including all foam packing inserts If necessary ask for replacement packaging Please contac...

Страница 5: ...on Direct Current Alternating Current Both Direct and Alternating Current Earth Ground Terminal Protective Conductor Terminal Frame or Chassis Terminal Equipotentiality On Supply Off Supply In Position of a Bi Stable Push Control Out Position of a Bi Stable Push Control Caution Risk of Electric Shock Caution Hot Surface Caution Risk of Danger Warning Laser Radiation Caution Spinning Blades May Cau...

Страница 6: ...necessary force as this may damage the connectors Clean using a soft lint free cloth Use of isopropyl alcohol is permitted however do not immerse in any liquid or solvent Clean any accessible optical surfaces with an appropriate optics grade tissue or cloth 1 3 1 Service Only trained and approved Thorlabs personnel should service the system Please contact Thorlabs Technical Support at techsupport ...

Страница 7: ...d in a sub folder under C Program Files Thorlabs This is the same directory for 32 and 64 bit distributions This manual is a functional overview of the camera and it is meant to be a companion to the Camera Quick Start Guide ThorCam User Guide and the TSI Application Programming Interface Guide All support documentation is available at www thorlabs com as well as in the C Program Files Thorlabs fo...

Страница 8: ...e 1 All cameras are supplied with one USB 3 0 cable These cables are constructed to provide reliable data throughput at a length of 3 m Do not replace this cable with a 3 m cable from a different vendor The use of a shorter cable 1 m or 2 m may be acceptable but is not guaranteed Never use any cable that is longer than 3 m on a USB 3 0 system 2 3 1 Optional Items Auxiliary I O Patch cable The auxi...

Страница 9: ...the first instance 4 Run the ThorCam application software 3 2 Installing the Software The Thorlabs camera software runs on Windows 7 8 1 and 10 operating systems ONLY 3 2 1 Download and Run the Installation File 3 2 2 You may download the latest version of software from our webpage ThorCam Software for Scientific and Compact USB Cameras Choose the appropriate installation format 32 bit or 64 bit a...

Страница 10: ... the two choices This feature will be installed on local hard drive or This feature and all sub features will be installed on local hard drive There are no sub features so both choices do the same thing ALL Cooled sCMOS series cameras must have the USB driver selected Once a driver is selected the red X will be replaced with a hard drive icon as shown in the USB selection below ...

Страница 11: ...ght encounter the additional Windows security dialogs below Be sure to click install to complete the operation otherwise the installer will roll back and exit USB Driver Installation Click Install This is required for Cooled sCMOS series cameras Gigabit Ethernet Driver Installation This is not required for Cooled sCMOS series cameras but if you have Thorlabs GE cameras it is recommended If so clic...

Страница 12: ...he next section that will describe how to connect and power on your camera When the camera is connected and powered up you can navigate to the ThorCam Imaging Software as shown below Start All Programs ThorIabs ThorCam Or simply double click on the ThorCam shortcut icon that was placed on your desktop during installation of the software ...

Страница 13: ...f you update your ThorCam software To use the MATLAB and LabVIEW interfaces extract from the Zip file and place in the appropriate directory on your system Special note for users of Micro Manager µManager software support for Thorlabs scientific cameras excluding the CS505MUP polarization camera is included when you run versions 1 4 14 and later If you wish to download or update your Micro Manager...

Страница 14: ... tighten the thumbscrews by hand into the camera housing 2 Connect the provided 5V 3A power supply to the TEC Power port by threading the mating connector onto the camera s connector 3 Connect the other end of the USB 3 0 cable into a USB 3 0 port USB SS on the host computer Note The camera will turn on at this point 4 If external I O signaling is required connect an 8050 CAB1 cable not included t...

Страница 15: ...able data throughput at a length of 3 m Do not replace this cable with a 3 m cable from a different vendor The use of a shorter cable 1 m or 2 m may be acceptable but is not guaranteed Never use any cable that is longer than 3 m on a USB 3 0 system 3 3 1 Multiple Camera Operation If multiple camera operation is required on the same computer it is recommended that each camera uses a dedicated USB 3...

Страница 16: ...inline optics To accommodate for these variations the camera has a fixed flange distance of 18 0 mm to allow you to bring objects at infinity in focus before the infinity stop on the lens is reached 3 4 2 Mounting the Camera On most commercial microscopes the use of a suitable adapter is recommended in order to match the optical format of the imaging area Please note that some commercial 1X adapte...

Страница 17: ...Using the Camera with a Cage System The cameras have 4 40 tapped holes on the front face for compatibility with Thorlabs 60 mm Cage systems For more information on Thorlabs 60 mm Cage system components please visit www thorlabs com Figure 4 Camera Shown as Part of a 60 mm Thorlabs Cage System ...

Страница 18: ... an AR coated protective glass window is installed and held in place by an O ring o Users may at their discretion remove the protective glass window or replace it with a custom optical filter When using the C mount adapter the maximum filter thickness is 0 079 2 0 mm with Ø1 25 mm o All monochrome Cooled sCMOS cameras are configured with a clear broadband AR coated protective window to preserve th...

Страница 19: ... system or capped when not in use Removal of the Protective Window from the Camera 1 Using the hex key provided remove the three socket head screws from the C mount adapter 2 You can now lift the C mount adapter out of the camera housing 3 Locate the pry slot along the perimeter of the rubber O ring that is holding the protective window in the adapter Using a non metallic tool optic safe tweezers ...

Страница 20: ...GGER_IN is an LVTTL input used to trigger exposures on the camera Transitions can occur from the HIGH to LOW states or LOW to HIGH as selected using the ThorCam interface Default is Low to High Minimum Trigger Pulse width is 100 µs Pin 6 LVAL_OUT Output LVAL_OUT refers to Line Valid Output It is an active HIGH LVTTL signal and is asserted during the valid pixel period on each line It returns low d...

Страница 21: ... camera This cable is application specific in all cases due to varying lengths and functions that are used If an Auxiliary I O cable is to be used with this camera it must be constructed using shielded cabling for the camera to adhere to CE and FCC compliance Lengths greater than 10 feet 3 m have not been evaluated for EMC compliance The mating connector for the rear panel connector is HIROSE HR10...

Страница 22: ... below details the conditions represented by the status indicator Note 1 The Status LED will be yellow momentarily at power up while the camera initializes If you are using the ThorCam Image Acquisition Software please refer to the ThorCam User Guide which can be accessed in the Documentation selection under the Start menu All Programs listing for Thorlabs products LED If LED is Flashing If LED is...

Страница 23: ...Scientific Digital Cameras Chapter 4 Operation Page 20 ITN004586 D02 4 2 Camera Timing Diagrams Figure 9 Timing Diagram Standard Frames per Trigger 0 or 1 Figure 10 Timing Diagram Standard Frames per Trigger 1 ...

Страница 24: ...Compact Scientific Digital Cameras Chapter 4 Operation Rev A June 3 2020 Page 21 Figure 11 Timing Diagram Bulb Mode ...

Страница 25: ... at full frame ROI and a Data Rate setting of 30 fps requires an exposure setting greater than 33 3 ms for EEP to be active Changing the ROI to 50 also changes the minimum exposure setting for an active EEP to 16 ms The EEP is primarily meant to be used to control a light source that will expose a scene for a precise duration only when all pixels are integrating charge The user must keep in mind t...

Страница 26: ...he Threshold adjustment can be made on a live image A hot pixel is identified by comparing with the mean value of the surrounding 8 pixels out of a 3x3 neighborhood If the difference between the pixel value and the mean is larger than a specified threshold value then this pixel is considered a hot pixel and will be replaced with the median value of those pixels in the neighborhood As the slider is...

Страница 27: ... Well Capacity 23 000 e Shutter Type Rolling 5 2 Quantum Efficiency 5 3 Imaging Specifications Imaging Specifications Exposure Time 0 029 to 7767 2 ms in 0 03 ms Increments Pixel Clock Speed 74 25 MHz and 148 5 MHz ADC Resolution 16 Bits Vertical and Horizontal Hardware Binning 1 x 1 to 16 x 16 Region of Interest Width x Height 8 x 2 Pixels1 to 1920 x 1080 Pixels Rectangular Read Noise 1 e Median ...

Страница 28: ... is Low Read Noise and H F R is High Frame Rate Both are Optimization modes 5 5 CC215MU Power Consumption 3 7 W Max 30 fps Full Sensor ROI Camera Only Powered from Host Computer 4 3 W Max 50 fps Full Sensor ROI Camera Only Powered from Host Computer 12 6 W Max Cooler Power Only using provided power supply 100 240 VAC 50 60 Hz 5 6 Operating Storage Temperatures Operating 10 C to 40 C Non condensing...

Страница 29: ...rotective Glass Window The protective glass window is an AR anti reflective coated window for monochrome cameras 6 1 Protective Glass Window Dimensions Figure 15 Protective Window Dimensions 6 2 AR Coated Window Specifications The AR coating has Ravg 0 5 per surface over the 400 700 nm wavelength range ...

Страница 30: ...Compact Scientific Digital Cameras Chapter 7 Mechanical Drawings Rev A June 3 2020 Page 27 Chapter 7 Mechanical Drawings Figure 16 Cooled sCMOS Scientific Camera Dimensions ...

Страница 31: ...s been powered on and connected to host PC for at least 30 seconds 3 USB 3 0 camera not connected to USB 3 0 Port or has not enumerated properly 3 See Section 4 1 Disconnect USB 3 0 cable and then reconnect First time connections to a PC may take longer to enumerate and load drivers Problem Symptoms Possible Cause Remedy When using a standard C mount lens not included image is not in focus Display...

Страница 32: ...r poor quality 2 a Use the 3 m cable supplied with the camera 2 b Use a 3 m max cable with 26AWG signal wires or a 1m cable Yellow Status LED Camera does not connect to Host 1 Windows power saving settings 1 Turn off all USB3 0 power saving settings in Device Manager Cooler Not Working Status LED is Cyan ThorCam shows a status error 1 TEC power supply is not connected to camera 2 TEC power supply ...

Страница 33: ... assembly caused by customer cleaning or misuse To ensure optimum image quality with any TSI camera do not remove the protective lens mount cap until ready to mount the camera on the application If the camera is removed from the application immediately replace the cap Doing so will keep dust and other contaminants from accumulating on the optical surfaces In addition please note the following mode...

Страница 34: ...e window is visible when the lens C mount adapter and Ø1 protective window are removed This window forms an integral part of the hermetic seal of the chamber It cannot be removed and should never be touched In the case of accidental contamination or smudging please use the following guidelines What must I do before cleaning the Hermetic Chamber s Protective Window First remove the lens and Ø1 prot...

Страница 35: ...wab 180 degrees to expose the fresh surface and draw it across the window surface again Be careful not to pool alcohol on the glass surface 7 Re examine once again and repeat the process once if necessary If contamination continues to be a problem please call Thorlabs for assistance CAUTION Ethyl and isopropyl alcohols are highly flammable Do not use near extreme heat arcing electrical equipment s...

Страница 36: ... other Thorlabs products such as Pure OEM products that means assemblies to be built into a unit by the user e g OEM laser driver cards Components Mechanics and optics Left over parts of units disassembled by the user PCB s housings etc If you wish to return a Thorlabs unit for waste recovery please contact Thorlabs or your nearest dealer for further information Waste Treatment is Your Own Respons...

Страница 37: ...Compact Scientific Digital Cameras Chapter 10 Regulatory Page 34 ITN004586 D02 10 1 Certifications and Compliance CE Declaration of Conformity ...

Страница 38: ...radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Modifications not expressly approved by the manufacturer could ...

Страница 39: ...e free from defects in material and workmanship and will conform to the published specifications under normal use when correctly installed and maintained 11 2 Specific Warranties and Repairs All specific warranty and repair information can be found in the general terms and conditions located at https www thorlabs com Images PDF LG PO 001_Thorlabs_terms_and_ 20agreements pdf ...

Страница 40: ...s Chapter 12 Thorlabs Worldwide Contacts Rev A June 3 2020 Page 37 Chapter 12 Thorlabs Worldwide Contacts For technical support or sales inquiries please visit us at www thorlabs com contact for our most up to date contact information ...

Страница 41: ...www thorlabs com ...

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