13
Problem Solving
Problem
Possible causes
What to do
The hob cannot
be turned on
No power.
Make sure the ceramic hob is
connected to the power
supply and that it is switched
on.
Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the problem
persists, call a qualified
Technician.
The glass is being
scratched.
Rough-edgedcookware,
unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or
clicking noises.
This may be caused by
the construction of your
cookware
(Layers of different
metals ,vibrating
differently).
This is normal for cookware
and does not indicate a fault.
