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E-DOC-CTC-20090619-0001 v1.0
77
9
Troubleshooting
9.2
General Thomson Gateway Troubleshooting
None of the lights light up (Thomson Gateway does not work)
Make sure that:
The Thomson Gateway is plugged into a power socket outlet.
You are using the correct power supply for your Thomson Gateway device.
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
The Broadband LED does not light up
Make sure that:
The DSL cable is correctly connected. For more information, see
“1.2 Installing your Thomson Gateway”
.
The DSL service is enabled on your telephone line. For more information, contact your Internet Service
Provider.
The Internet LED does not light up
Make sure that your user name and password are correct.
Proceed as follows:
1
Browse to the
.
2
On the
Broadband
menu, click
Internet Services
.
3
Under
Internet
, click
View More
.
4
Check your user name
5
Re-enter your password.
6
Click
Connect
.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached, you might consider a hardware reset as described in
to Factory Defaults” on page 81
.
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in
or as instructed by the Service Provider.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label of the Thomson Gateway. Only use the power adaptor supplied with your Thomson
Gateway.
Содержание TG782
Страница 1: ...Setup and User Guide THOMSON TG782 Wireless Multi User VoIP ADSL2 Gateway...
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Страница 3: ...THOMSON TG782 Setup and User Guide...
Страница 8: ...E DOC CTC 20090619 0001 v1 0 2 About this Setup and User Guide...
Страница 36: ...E DOC CTC 20090619 0001 v1 0 30 3 Wireless Access...
Страница 80: ...E DOC CTC 20090619 0001 v1 0 74 8 Internet Security...
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