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6 Troubleshooting

E-SIT-CTC-20030605-0003 v1.0

65

6 Troubleshooting

Introduction

This chapter provides information on how to identify and correct some common
problems you may encounter when using and configuring the SpeedTouch™.
If the following troubleshooting tips do not resolve the problem contact the company
from which you purchased the SpeedTouch™ for assistance.

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Содержание SPEEDTOUCH 605S

Страница 1: ...SpeedTouch 605s Business SHDSL Router Setup and User s Guide Release R4 2 600 SERIES...

Страница 2: ......

Страница 3: ...SpeedTouch 605s Setup and User s Guide Release R4 2...

Страница 4: ...e and communication of its contents is not permitted without written authorization from THOMSON The content of this document is furnished for informational use only may be subject to change without no...

Страница 5: ...lation 17 2 SpeedTouch Internet Connectivity 21 2 1 Surfing the Internet 22 2 2 Connect to the Internet via SpeedTouch s embedded PPP client 23 2 2 1 Internet Sessions via Windows XP s UPnP 24 2 2 2 I...

Страница 6: ...anager 51 5 SpeedTouch System Software Upgrade 57 5 1 The SpeedTouch Upgrade Wizard 58 5 2 Manual System Software Management via BOOTP Server 62 6 Troubleshooting 65 6 1 General 66 6 2 SpeedTouch Defa...

Страница 7: ...s SpeedTouch in this Setup and User s Guide unless specifically indicated Safety instructions Before connecting the SpeedTouch read the SpeedTouch Quick Installation Guide and Safety Instructions UPnP...

Страница 8: ...in a slim line housing The device is equipped with a single 10 100Base T Half Full duplex MDI X Ethernet port Front panel LEDs The SpeedTouch 605s Business SHDSL Router is equipped with five LEDs on i...

Страница 9: ...Alarm Green Flashing Back to defaults On Power on normal operation Orange On Self test Red Flashing Power on On Power on selftest failed Indicator Description Name Color State Indicator Name Color Sta...

Страница 10: ...box However make sure to use correct connection cables Wiring procedure Proceed as follows 1 Use the included LAN cable to wire your computer s Ethernet port to the SpeedTouch 605s Ethernet port 2 Us...

Страница 11: ...your computer s Operating System OS the configuration of your Internet connectivity can be done automatically or manually If your computer runs A Microsoft Windows OS The SpeedTouch Setup wizard inclu...

Страница 12: ...ollowing Windows operating systems must be installed on your PC s Windows 98 Windows 98SE Windows ME Windows NT4 0 SP6 Windows 2000 Windows XP You may need the Windows installation CD ROM during insta...

Страница 13: ...rowser window does not appear automati cally open a Run window via Start Run from the Start menu and enter the following path D Menu exe where D stands for the drive letter of your CD ROM drive 2 The...

Страница 14: ...tware License Agreement window appears You must accept before continuing Therefor click Yes to accept Note If you have already accepted this License Agreement in a previous configuration setup this wi...

Страница 15: ...pops up In this case check Whether the SpeedTouch is turned on and fully initialized Whether your PC is correctly connected to the SpeedTouch and has a valid IP address i e any IP address but 0 0 0 0...

Страница 16: ...ing your Local Area Network configuration Select Reconfigure the SpeedTouch and click Next 3 The following window invites you to select the appropriate connection profile for your Internet connectivi...

Страница 17: ...s Ethernet port is configured as DHCP client by default Therefore in most cases no additional configuration of your PCs must be done if you want to enable multiple PCs on your local network for access...

Страница 18: ...IP address of the SpeedTouch To ensure that IP connectivity exists you can ping the SpeedTouch Procedure The configuration setup proceeds as follows 1 To ensure that the SpeedTouch is in its factory...

Страница 19: ...See Templates on page 48 for more information on uploading templates 6 Subsequent screens guide you through the configuration setup of both your SpeedTouch and or your PC Follow the instructions and e...

Страница 20: ...uch some additional configura tion of your computer system may be necessary Note The required settings for your computer should be provided by your Service Provider if applicable 10 To check whether t...

Страница 21: ...indows ME Windows NT4 0 SP6 Windows 2000 Windows XP Installation procedure The installation procedure proceeds as follows 1 Insert the SpeedTouch Setup CD ROM in your PC s CD ROM drive The SpeedTouch...

Страница 22: ...click in the status area 2 Dr SpeedTouch searches your network for SpeedTouch devices If more than one device is found a list of available devices will be provided If this is the case select the Speed...

Страница 23: ...performance of your DSL connection Test and troubleshoot the connectivity of your computer and the Speed Touch 605sdevice to your ISP and the Internet via the Diagnostics wizard Note For more informat...

Страница 24: ...1 SpeedTouch Installation E SIT CTC 20030605 0003 v1 0 20...

Страница 25: ...ontrol Panel window appears Double click the Add or Remove Programs icon 3 The Add or Remove Programs window appears Click Add Remove Windows Com ponents 4 The Windows Components wizard appears Select...

Страница 26: ...d to configure the SpeedTouch and the Service Provider s requirements Dial in access Depending on the SpeedTouch configuration dial in access is provided via The SpeedTouch s Routed PPPoA or Routed PP...

Страница 27: ...r connection methods Routed PPP over ATM PPPoA and PPP over Ethernet PPPoE The connection method to use depends on the preferences of your ISP hence the configuration profile you must apply to the Spe...

Страница 28: ...nnections 3 The Network Connections window appears Double click the Internet Connection icon 4 Your computer connects to the Internet Terminating an Internet Session session via Windows XP s UPnP To c...

Страница 29: ...isconnected 5 If not provided yet enter your user name and password in the appropriate fields If you want the SpeedTouch to remember your credentials select the Save this password check box 6 Click Co...

Страница 30: ...n This section explains how you can connect to the Internet using a broadband dial in application on a computer running Microsoft Windows XP Mac OS X To use a broadband dial in client the SpeedTouch n...

Страница 31: ...l window appears Click Network and Internet Connections 3 The Network and Internet Connections window appears Click Network Connection 4 In the Network Tasks menu click Create a new connection The New...

Страница 32: ...ct using a broadband connection that requires a user name and password Click Next to continue 8 In the next window give a name to the connection you are creating e g MyISP 9 In the next window select...

Страница 33: ...lete the configuration The Connect MyISP window see below appears Starting a dial in Internet session from Windows XP To connect to the internet proceed as follows 1 On the Start menu point Connect To...

Страница 34: ...con 3 The Network window appears In the Show list select Ethernet Adaptor enx and click the PPPoE tab 4 Enter the Account Name and Password provided by your Service Provider and Click Apply now Starti...

Страница 35: ...r s guide Use of the SpeedTouch web interface In most cases the SpeedTouch is correctly configured for your Internet connectivity via the appropriate configuration profile file and no further configur...

Страница 36: ...spects of the SpeedTouch For your convenience the links are sorted in two expandable topics menus Basic and Advanced The links in the Basic topic menu lead you to pages for basic SpeedTouch configurat...

Страница 37: ...header For backing up the SpeedTouch configuration see System on page 47 ADVANCED topic menu Click To Diagnostics View SpeedTouch diagnostics Easy Setup Configure the SpeedTouch IP Addresses View con...

Страница 38: ...st Click the Service Info tab to view the current physical status of the SHDSL line The DSL Statistics allow you to view Line Status this shows whether the DSL link is synchronized Enabled or not Init...

Страница 39: ...eedTouch This MAC address can be used to identify your SpeedTouch The SpeedTouch Software Release The SpeedTouch Board Name The SpeedTouch Serial Number The SpeedTouch Product Code Connections Click t...

Страница 40: ...3 SpeedTouch Web Interface E SIT CTC 20030605 0003 v1 0 36 System Log Click this link to view the System Log page This page allows you to view the activity on the SpeedTouch since power on...

Страница 41: ...cs page This page consists of three expandable sections Expand the System section to view some important system information Expand the Wan section to view the current DSL state and connection informa...

Страница 42: ...ile for your internet connectivity In the Service list click the connection profile of your choice Note You can add services to the Services list by uploading templates See Templates on page 48 for mo...

Страница 43: ...at the configura tion has been successful Click Finish to close the wizard Most configuration profiles will enable SpeedTouch s DHCP server and a PC s Ethernet port is configured as DHCP client by def...

Страница 44: ...select the interface to which the IP address applies use eth0 for assigning to the SpeedTouch Ethernet interface 3 In the Address Mask field provide IP address and sub netmask in IP prefix nota tion e...

Страница 45: ...uting can be useful when subnetting your local network To add a static IP route proceed as follows 1 Click New 2 Specify the destination IP address use the prefix notation to apply a subnetmask Gatewa...

Страница 46: ...s Note If the NAPT entry is applied to a connection s dynamically assigned local peer IP address you should specify 0 0 0 0 as the outside address 3 Click Apply to add the entry to the table You can a...

Страница 47: ...tic NAPT entries Configure UPnP The three UPnP configuration options are Full The SpeedTouch is UPnP enabled all local hosts are able to detect the SpeedTouch Any local host is able to create port map...

Страница 48: ...its Auto DHCP feature are enabled and a concurrent DHCP server was found during probing thus causing its own DHCP server to be stopped and a DHCP client on the SpeedTouch Ethernet interface eth0 be c...

Страница 49: ...on its Ethernet interface instead If no concurrent DHCP server is found the SpeedTouch DHCP server is started No DHCP To disable the SpeedTouch DHCP server If it was running it will be stopped immedi...

Страница 50: ...h DHCP relay status Via this table you can also manually add static SpeedTouch DHCP relay entries for specific interfaces if applicable Click the Relay Interfaces tab to view the SpeedTouch DHCP relay...

Страница 51: ...o enable disable the SpeedTouch DNS server Note The use of DNS subdomains is supported e g dsl office lan System Click this link to display the Configuration page This page allows you to Back up the c...

Страница 52: ...owever never use an obvious password such as your name date of birth etc Enter User id and System password of your choice and re enter your password in the appropriate field Click Apply to apply the S...

Страница 53: ...ble language is english Another language can be made available on the SpeedTouch web pages by running the SpeedTouch Setup wizard from the SpeedTouch Setup CD ROM At the start of the setup procedure s...

Страница 54: ...3 SpeedTouch Web Interface E SIT CTC 20030605 0003 v1 0 50...

Страница 55: ...ing SpeedTouch NAPT Manager The SpeedTouch NAPT Manager procedure consists of two major parts The detection procedure The configuration procedure The detection procedure The detection procedure procee...

Страница 56: ...gure NAT Settings 4 The NAPT Manager window appears Click Next 5 The Software License Agreement appears You must accept before continuing Therefor click Yes to accept Note If you have already accepted...

Страница 57: ...devices is shown Select the SpeedTouch of your choice and click Next Note If the Setup wizard does not find any SpeedTouch on the network an error window pops up In this case check that the SpeedTouc...

Страница 58: ...You will be asked to choose between reconfiguring your Speed Touch or changing your Local Area Network configuration Select the Reconfigure the SpeedTouch option and click Next 2 The following page li...

Страница 59: ...3 v1 0 55 4 NAPT Manager adds the NAPT entry to the list Click Next to save the new entries 5 NAPT Manager saves the new NAPT entries to persistent memory 6 At the end of the procedure the following w...

Страница 60: ...4 SpeedTouch NAPT Manager E SIT CTC 20030605 0003 v1 0 56...

Страница 61: ...pen a Run window via Start Run from the Start menu and enter the following path D Menu exe where D stands for the drive letter of your CD ROM drive 2 Choose a language in the Choose Language window 3...

Страница 62: ...Upgrade wizard from a PC running a MS Windows OS For computers running Mac OS10 the behavior of the wizard is identical Proceed as follows 1 Insert the SpeedTouch Setup CD ROM in your computer s CD RO...

Страница 63: ...The SpeedTouch Software License Agreement window appears You must accept before continuing Therefor click Yes to accept Note If you have already accepted this License Agreement in a previous upgrade t...

Страница 64: ...sonal firewall software is running on your PC To repeat the search for the SpeedTouch click Back and proceed with step 4 of this procedure 6 Once the SpeedTouch Setup wizard has detected your SpeedTou...

Страница 65: ...lowing window allows you to overview your selection Click Next to continue 9 You can follow the configuration progress in following window 10 After upgrading the SpeedTouch a final window appears to a...

Страница 66: ...d on the computer from which you want to perform the SpeedTouch system software upgrade Make sure that the SpeedTouch is connected to your computer via its Ethernet port You will need the SpeedTouch M...

Страница 67: ...dicates that the SpeedTouch entered BOOTP mode and is sending BOOTP requests 6 The BOOTP server will reply to the BOOTP requests and will perform the required operations to send the system software to...

Страница 68: ...5 SpeedTouch System Software Upgrade E SIT CTC 20030605 0003 v1 0 64...

Страница 69: ...is chapter provides information on how to identify and correct some common problems you may encounter when using and configuring the SpeedTouch If the following troubleshooting tips do not resolve the...

Страница 70: ...ion SpeedTouch does not work none of the LEDs light up Make sure that the SpeedTouch is plugged into an electrical outlet Make sure that you are using the correct power supply for your SpeedTouch devi...

Страница 71: ...l the LEDs on the front panel start flashing 3 Release the button The SpeedTouch reboots and will come online again with factory defaults User configuration profile When you reset the SpeedTouch to it...

Страница 72: ...6 Troubleshooting E SIT CTC 20030605 0003 v1 0 68...

Страница 73: ......

Страница 74: ...2003 THOMSON All rights reserved E SIT CTC 20030605 0003 v1 0 TCM35726010 600 SERIES www speedtouch com Built for excellence...

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