Replenishment stock/special attachments
A wide range of special attachments and replenishment stock are
available for your THOMAS TWIN.
Note:
Efficient cleaning and the function of the appliance can only be guar-
anteed if genuine THOMAS cleaning agent is used.
Environmental information
Never simply throw away packaging materials or old appliances!
Appliance packaging:
c
Cardboard packaging can be disposed of in the waste paper
container.
c
The plastic bag is made of polyethylene (PE) and should be handed
over for recycling at the appropriate collection points.
Recycling the appliance at the end of its service life:
c
Dispose of the appliance according to local regulations and cut
off the mains plugs beforehand after it has been removed from the
mains.
The symbol on the product or on its packaging indicates
that this product may not be treated as normal household
waste but must be taken to a collection point for the
recycling of electrical and electronic equipment.
By ensuring that this product is disposed of in the correct manner you
are protecting the environment, your own health and the health of
other people. The environment and health are put at risk by incorrect
disposal.
For more information about recycling this product, contact your local
council, your household waste disposal service or the shop where
you purchased the product.
Customer service
Ask your dealer about the
THOMAS customer service cen-
tre responsible for your area.
Please also provide the information on the nameplate of
your THOMAS TWIN
.
To maintain the safety of the appliance, only have repairs,
particularly those on live components, performed by
qualified electricians.
In the event of a malfunction, consult your specialist
dealer or contact the factory customer service directly.
The contact data can be found on the reverse.
Warranty
Independently of the warranty obligations of the dealer arising from
the sales contract, we offer the following guarantee on the appliance
according to the conditions below:
1. The warranty period is 24 months from the day of delivery to the
first end user. This period is limited to 12 months for commercial
use or equivalent operational demands. To pursue a claim, proof
of purchase must be submitted.
2. Within the warranty period we will rectify all substantial, verifiable
functional inadequacies due to faulty design or material defects
by either repairing the defective parts or replacing them at our dis-
cretion; the exchanged parts then become our property. The war-
ranty does not extend to easily broken parts such as glass, plastic,
lights. Defects must be reported to us immediately upon detection
within the warranty period. During the warranty period, the cost
of labour and of spare parts needed to rectify the malfunctions
will not be billed. In the case of unwarranted claims against our
customer service centre, the costs incurred will be charged to the
customer. Repair work at the customer's location or installation
site can only be requested in the case of large appliances. Other
appliances must be sent to our nearest customer service centre,
authorised repair shop, or to the factory.
3. There is no warranty obligation in the case of minor deviations
from product specifications which do not affect the value or usabil-
ity of the product caused by chemical or electro-chemical effects,
or by water, or damage generally resulting from abnormal ambi-
ent conditions. In addition, no warranty claims are accepted for
damage resulting from normal wear and tear, or from non-obser-
vance of the user manual or inappropriate use.
4. Any claim under warranty is also void if persons not authorised by
us undertake any modifications or repairs to the appliance.
5. Warranty services neither extend nor renew the warranty period
for the appliance or any installed replacement parts: the warranty
period for installed replacement parts ends along with the war-
ranty period for the entire appliance.
6. Additional or other claims, particularly those for compensation for
damage caused outside of the appliance – providing there is no
legally stipulated liability for this – are excluded.
We also offer you our customer service beyond the expiry of your
warranty period. Please consult your dealer or contact our customer
service department directly.
Right to technical changes reserved.
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