What to do if…
If, contrary to expectations, your THOMAS TWIN does not function to your satisfaction, first check whether the malfunction is being caused by a
minor matter before taking up contact with customer service.
Problems / malfunctions
Cause / remedy
General (all functions)
The appliance will not start
– Are the power cord, plug and socket intact?
➔
Before checking, unplug the power cord; have all repairs carried out by authorised
specialists only
– Is the appliance switched on?
➔
Check
Vacuum cleaning (dry vacuuming)
Dust is coming out of the appliance
during vacuuming
– Is the filter bag system fitted as described in the user manual?
– Are the nozzles or the suction port clogged up?
➔
Clean them
Suction force gradually diminishing
coarse dirt?
– Are nozzle, suction port or suction hose clogged with
➔
Stretching the hose during operation will loosen the blockage, remove the blockage
Suction power is too low
– Are nozzle, suction port or suction hose clogged with coarse dirt?
➔
Stretch the hose during operation to loosen the blockage; remove the blockage.
– Is the housing cover properly shut?
➔
Check
– Is the mechanical suction power control on the handle open?
➔
Close the sliding button on the handle
– Are the seals on the housing cover free of dirt or adherent particles?
➔
Clean seals
Spray extraction
The suction force suddenly diminishes
– Is the dirty water tank full (float has responded)?
➔
Empty it.
– Is the appliance at a slant (float has responded)?
➔
Place the appliance in a level position and switch it off then on.
Water is coming out of the exhaust
openings
– Is the float in the dirty water tank soiled and stuck, meaning it can no longer respond when the
tank is full?
➔
Clean the float and the hinge
– Are the anti-sloshing insert and wet filter inserted in the dirty water tank?
➔
Switch off the appliance immediately and dry it, install any missing parts
An excessive pool of water has col-
lected in the suction chamber (a few
drops are considered normal)
– Are the seals and seal surfaces heavily soiled?
➔
Clean them
– Has the wet filter or the anti-sloshing insert been forgotten?
➔
Check
Excessive foaming in the
waste water tank
– Has genuine THOMAS cleaning concentrate not been used?
➔
Replace
No cleaning fluid is coming out
although the pump is switched on
– Is there any cleaning fluid in the spray solution tank?
➔
Top up
– Is the spray nozzle clogged?
➔
Place the nozzle in lukewarm water for a while and then blow it out
– Is the tank connection duct clogged?
➔
Take out the clean water tank and use the crevice
nozzle to thoroughly vacuum any dirt from the tank connection duct (between the clean water
tank and the housing)
Excessive residual moisture, cleaning
fluid is not being properly extracted
– Is the mechanical suction power control on the handle open?
➔
Close the sliding button on the handle
– Is the nozzle properly upright on the floor?
➔
Hold the nozzle slightly more upright for
vacuuming
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