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Troubleshooting
If you are connected to the internet and logged into your
account, but you’re not seeing the latest data, try these tips.
1. Check USB
• Make sure your USB receiver is plugged in all the way.
• Next unplug it and then plug it back into your computer.
• Check the status of your USB by clicking on the
Modlet Network link
in the top right of your screen and then clicking on
USB Receiver.
2. Be patient
• When you first set up your network, or if your computer has been off
for a while, the data may take a few minutes to load onto the interface.
Check back in 15 minutes.
3. Refresh
• Try hitting the refresh button on the Energy Usage tab or your browser.
4. Verify parameters
• Check the variables you selected for the graph: does the start and end
date match when you plugged in your modlet?
• Do you have at least one device selected? Click on the name of the
devices you want to graph or select all to see total energy consumption.
5. Check devices
• Check the status of your devices on the energy usage tab. A green
light next to your device means it has reported data to your computer
in the last 24 hours.
• If the light is red, first unplug and re-plug in your USB receiver. Next,
verify your devices are labeled correctly and assigned to the correct
outlet by clicking
Modlet Network and then Modlets.
ThinkEco modlet
®
Thank you for purchasing your new modlet
®
! For more information and to learn about your
modlet
®
please visit www.themodlet.com. Please read all user guides/manuals provided to you
(in both paper and electronic form) including in the software downloaded in connection with
the usage of this device and all operating and safety instructions. If you fail to do so this product
may not function properly and may lead to damage to the product and to other danger.
Specifications
The kit you purchased may include one or more of the following products:
modletBN: • TE4010: Electrical rating: 120V/15A/60Hz/1875W
• TE4011: Electrical rating 120V/20A/60Hz/2500W
• TE4013: Electrical rating 240V/20A/60Hz/5000W
• All versions: 13 inch cord either end (26 in total)
• All versions: ZigBee (IEEE 802.15.4) wireless communication
USB Gateway: • ZigBee (IEEE 802.15.4) wireless communication
• Plugs into standard PC/Mac USB port
smartAC thermostat: • ZigBee (IEE 802.15.4) wireless communication
• Power source: 2 AAA Batteries
Important Safety Information:
Use indoors in a dry location. Do not use this product in connection with critical care equipment
(i.e. life-support systems). Contains non-user serviceable parts; do not open. This is a live AC
outlet, even when the modlet is in an “off scheduled mode”. This product is not a toy. Do not
allow children to operate it. The modlet TE4010 is not intended for use with loads rated above 15
Amps. The modlet TE4011 and modlet TE4013 are not intended for use with loads rated about 20
Amps. Do not “daisy-chain” the modlet. Only plug the modlet into a duplex outlet or a grounded
extension cord with the same rating as your modlet. In an over current condition or if the modlet
is plugged into an old and/or damaged socket the modlet and socket temperature may increase
substantially. Unplug the modlet and appliances immediately and discontinue use. You should
contact a qualified electrician to inspect and/or replace the outlet. Connecting a modlet to an
improperly grounded outlet will void all warranties. UL 916/4989/94 listed
Regulatory Information:
Installation and use of this device must be in strict accordance with the instructions included
in the user documentation provided with the product or at www.thinkeco.com. Any changes
or modifications made to this device that are not expressly approved by the manufacturer
may void the user’s authority to operate the equipment. ThinkEco will assume no liability for any
damage or violation of government regulations arising from failing to comply with these guidelines.
Note: USA-FCC (Federal Communications Commission) statement
This device complies with Part 15 of FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause interference, and 2. This device must accept any interference,
including interference that may cause undesired operation of this device.
Note: FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digi-
tal device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
For more troubleshooting information, call the modlet tech support center at 1-800-682-0152
or email: support
@
thinkecoinc.com. You can also visit www.coolnycprogram.com for more
information about the program.
