Troubleshooting
GBTT3LBA_V(3).DOC
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5 Troubleshooting
5.1 Fault messages
When there is a fault message for the printer, a buzzer sounds and the way the LEDs flash shows the type of
fault message.
The following table contains a description of the errors and the corresponding remedies.
LED fault display
Check
Remedy
Print flashes on/off
Condition flashes on/off
Error off
Head temperature too
low or PCB temperature
too low
Printer automatically returns to normal operation
after the fault message has been displayed for a
certain period.
Increase the ambient temperature. A low head
temperature results in low print density and poor
printing quality
Print off
Condition flashes on/off
Error flashes off/on
Resistance value of print
head is not normal
Press the Stop button to delete the fault.
Printing quality is impaired in the area where the
head resistance is not normal.
Change the print head
Print flashes on/off
Condition flashes off/on
Error off
Motor temperature is too
high
Switch the unit off and let the motor cool down.
Print off
Condition flashes on/off
Error off
Communication error
Press the Stop button to delete the error.
Check the data lead and interface settings
Print off
Condition off
Error flashes on/off quickly
Print head is open
Close the print head
Print off
Condition off
Error flashes on/off
The end of the label roll
has been reached
Insert a new label roll and check that the tape
transports correctly.
Print off
Condition flashes on/off quickly
Error flashes off/on quickly
No tape (tape position
cannot be detected)
Press the Stop button to delete the fault.
Check the tape detection setting (label gap, register
marker, continuous tape).
Use the system setting mode to set the sensors and
check the tape properties.
Print off
Condition flashes on/off quickly
Error flashes off/on quickly
End of ink ribbon
Press the Stop button to delete the fault.
Insert a new ink ribbon. Check that the ink ribbon
winds up correctly.
Print off
Condition flashes on/off quickly
Error flashes on/off quickly
Ink ribbon transport fault Press the Stop button to delete the fault.
Check whether the ink ribbon has been inserted
correctly.
Print off
Condition off
Error an
Fault in cutting device
Press the Stop button to delete the fault.
If you cannot delete the fault, switch the printer off
and remove foreign bodies from the cutting device.
Print flashes on/off
Condition flashes off/on
Error off
Temperature at cutting
device too high
Switch the unit off and let the cutting device cool
down.
