INSTALLATION, USE AND MAINTENANCE GUIDE
POPSTAR 6
– POPSTAR 10
Page
36
ENG
PROBLEM
POSSIBLE CAUSE
SOLUTION
PELLETS DO NOT DROP
INTO THE BRAZIER
PELLET TANK IS EMPTY
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“NO PELLET”
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
PELLET SCREW FEEDER BLOCKED BY FOREIGN OBJECT SUCH AS NAIL, NYLON,
PIECE OF WOOD
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“NO PELLET”
CUT OFF THE POWER AND REMOVE THE FOREIGN OBJECT
FROM THE TANK.
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT OBSTRUCTS THE PASSAGE
OF SMOKE
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“SMOKE NO OUT”
CLEAN THE BRAZIER AS IN DICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN CHECK THE SMOKE EXHAUST
AS IT COULD BE DIRTY OR BLOCKED.
OUTLET TERMINAL CLOGGED BECAUSE A GRILL OR TERMINAL HAS BEEN INSERTED
WHICH PREVENTS THE FREE PASSAGE OF SMOKE
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“SMOKE NO OUT”
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN REMOVE THE TERMINAL AND
REPLACE IT WITH A MORE SUITABLE ONE.
A LONG GUST OF WIND HAS CAUSED THE APPLIANCE TO GO INTO SAFETY MODE.
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“SMOKE NO OUT”
CLEAN THE BRAZIER AS DESCRIBED IN THIS USE AND
MAINTENANCE GUIDE, DE-ENERGISE THE APPLIANCE THEN
POWER UP AGAIN
THE PELLET FEED MOTOR IS NOT WORKING
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“NO PELLET”
REPLACE THE PELLET FEED MOTOR
THE RESET THERMOSTAT TRIPS AND LOCKS THE GEARMOTOR
THE
“ALARM T.MAX”
ALARM IS SHOWN ON THE DISPLAY
AFTER HAVING VERIFIED AND FOUND A SOLUTION FOR THE
OVERTEMPERATURE PROBLEM, WAIT UNTIL THE APPLIANCE
COOLS DOWN AND RESET THE THERMOSTAT.
THE DOOR OF THE COMBUSTION CHAMBER OF THE APPLIANCE IS OPEN
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“SMOKE NO OUT”
CLOSE THE DOOR OF THE COMBUSTION CHAMBER
THE APPLIANCE
ACCUMULATES PELLETS
IN THE BRAZIER WHILE
OPERATING
SMOKE EXHAUST NOT FREE, OR WITH TERMINAL THAT OBSTRUCTS THE PASSAGE
OF SMOKE
CLEAN THE BRAZIER AS IN DICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN CHECK THE SMOKE EXHAUST
AS IT COULD BE DIRTY OR BLOCKED OR REMOVE THE
TERMINAL AND REPLACE IT WITH A MORE SUITABLE ONE.
THE BRAZIER IS VERY DIRTY.
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
THE DOOR OF THE COMBUSTION CHAMBER OF THE APPLIANCE IS NOT TIGHT, THE
GASKET IS WORN
CLOSE THE DOOR OF THE COMBUSTION CHAMBER FIRMLY /
REPLACE THE GASKET
PELLET WITH ASH DEPOSIT GREATER THAN STANDARD OR OF DUBIOUS QUALITY
CLEAN THE BRAZIER AND SET OPERATING PROGRAM
LEVEL
2,
AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE. IF
THIS DOES NOT SUFFICE, CHANGE TO A BETTER QUALITY OF
PELLETS
THE APPLIANCE LEAKS
SMOKE INTO THE ROOM
OCCURS THE FIRST TIME THE APPLIANCE IS SWITCHED ON AS THE SILICONE PAINT
IS BEING DRIED
RUN THE APPLIANCE AT HIGH POWER LEVELS FOR A FEW
DAYS
THE SMOKE EXHAUST IS NOT SEALED CORRECTLY
CHECK THE TIGHTNESS OF THE FLUE OUTLET AND IN
PARTICULAR THE CONDITION OF THE EXHAUST PIPES AND
THE GASKETS
IF THE APPLIANCE STARTS TO SMOKE AFTER 25 MINUTES: DIRTY BURNER, VERY
DELAYED START
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
IF THE APPLIANCE STARTS TO SMOKE AFTER 25 MINUTES: DELAYED START BECAUSE
THE SCREW FEEDER WAS EMPTY
CLEAN THE BAZIER AS INDICATED IN THIS MANUAL, THEN
FILL UP THE TANK WITH PELLETS
OVERPRESSURE RELIEF VALVE TRIPPING
MAKE SURE THAT ALL THE CLEANING, ROUTINE AND
EXTRAORDINARY MAINTENANCE INSTRUCTIONS SET OUT IN
THIS USE AND MAINTENANCE GUIDE ARE STRICTLY
ADHERED TO
THE APPLIANCE ENTERS
ALARM MODE A FEW
MINUTES AFTER THE
START SEQUENCE HAS
ENDED
DELAYED START BECAUSE THE SCREW FEEDER IS EMPTY
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“FAILED START”
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
START UP HAS BEEN GREATLY DELAYED BECAUSE THE BRAZIER IS DIRTY
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“FAILED START”
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
THE APPLIANCE DOES NOT
START UP
THE SPARK PLUG IS NOT WORKING
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“FAILED START”
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN REPLACE THE SPARK PLUG
THE PELLET TANK OR SCREW FEEDER IS EMPTY
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“FAILED START”
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
EXCESSIVE DRAUGHT IN THE FLUE OUTLET
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“FAILED START”
HAVE THE FLUE OUTLET DRAUGHT CHECKED
THE HOLE OF THE SPARK PLUG IS CLOGGED WITH COMBUSTION RESIDUES
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE
THE GLASS IS COVERED IN
BLACK SOOT
THE APPLIANCE ACCUMULATES PELLETS IN THE BRAZIER
CLEAN THE BRAZIER AND SET OPERATING PROGRAM
LEVEL
2,
AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE. IF
THIS DOES NOT SUFFICE, CHANGE TO A BETTER QUALITY OF
PELLETS
THE APPLIANCE OPERATES WITH FREQUENT ON-OFF CYCLES
THE APPLIANCE SHOULD RUN FOR LONGER PERIODS OF
TIME TO REDUCE THE ON/OFF EVENTS
THE FLUE OUTLET HAS POOR DRAUGHT
HAVE THE FLUE OUTLET DRAUGHT CHECKED AND IF
NECESSARY MAKE THE APPROPRIATE MODIFICATIONS
POOR QUALITY PELLETS
CLEAN THE BRAZIER AND SET OPERATING PROGRAM
LEVEL
2,
AS INSTRUCTED IN THIS USE AND MAINTENANCE GUIDE. IF
THIS DOES NOT SUFFICE, CHANGE TO A BETTER QUALITY OF
PELLETS
THE APPLIANCE DOES
NOT WARM UP
ROOM TEMPERATURE THERMOSTAT SET TOO LOW, APPLIANCE OPERATES
INTERMITTENTLY
THE APPLIANCE NEEDS TO RUN FOR MORE HOURS AT A
HIGHER POWER; SET A HIGHER ROOM TEMPERATURE
THE ROOM IS TOO LARGE, THE WALLS ARE COLD
THE APPLIANCE SHOULD OPERATE FOR MORE TIME
AND WITH MORE POWER
POOR QUALITY PELLETS
CHANGE TO AN APPROVED TYPE AS INDICATED IN THIS
USE AND MAINTENANCE GUIDE
CEILINGS TOO HIGH OR PRESENCE OF STAIRS THAT DISPERSE THE HEAT
ELSEWHERE.
SEPARATE THE SPACES OR RUN THE APPLIANCE AT
HIGHER LEVELS FOR LONGER PERIODS OF TIME
THE APPLIANCE IS OFF
BUT THERE ARE
PELLETS HAVE RUN OUT IN THE TANK WHILE THE APPLIANCE IS RUNNING
THE FOLLOWING ALARM IS SHOWN ON THE DISPLAY
“NO PELLET”
CLEAN THE BRAZIER AS INDICATED IN THIS USE AND
MAINTENANCE GUIDE, THEN FILL UP THE TANK WITH
PELLETS
