Thales MissionLink, Руководство по установке

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3-2
Installation Guide 84465 Rev. B
PROBLEM SOLUTION
No or Weak WI-FI
Signal
•
Connect Wi-Fi antenna and ensure it is secured tightly
•
If walls or metal obstructions are between the TU and the
Wi-Fi device, move closer to the TU or move the TU to a
better location with less obstructions
•
Check to make sure Wi-Fi device is connected to the TU’s
Wi-Fi and verify that you are connected to the ThalesLINK.
•
Check the Management Portal to make sure the Wi-Fi device
is registered as a user.
Cannot connect to Wi-
Fi service
•
Check that the Wi-Fi antenna is attached and tightly screwed
in.
•
Check that the TU’s Wi-Fi LED is solid GREEN.
•
Check to see if there’s an available connection by checking
the devices that are connected in Status

Current Devices
page.
•
Only 5 simultaneous devices can connect to the Wi-Fi. Any
additional connection attempts are blocked.
•
Remove one or more devices from the Wi-Fi and try again to
connect.
•
Use the Wi-Fi Device Whitelist to limit access to specific
wireless devices.
Cannot connect to the
Management Portal
•
Ensure Terminal Unit is powered ON
•
Ensure Wi-Fi is enabled and connected to ThalesLINK (or
renamed SSID). If using a Wi-Fi enabled device, the Wi-Fi
LED on the TU should be solid GREEN. If not using Wi-Fi,
ensure Cat 5 cable is connected to one of the three Ethernet
ports (NOT WAN or POTS Port). If Ethernet connection,
replace the cable and re-check connection
•
Open web browser and type http://portal.thaleslink/# .
Ensure network settings are correct on the connected device.
•
Device’s browser may be incompatible. Update or try
different browser.
•
You may need to reconnect via Ethernet or Wi-Fi to the TU.
•
Check to make sure the correct address is typed in
http://portal.thaleslink