Odd noise from the juicer:
•
Check if the parts are assembled correctly. Try
reassembling the parts and listen for any odd
noise.
•
Do not operate the juicer without any
ingredients inserted.
•
Operating the juicer without ingredients may
cause excess noise and cause damage
to the juicer's screw and silicone seals.
•
Some squeaking noise is normal for certain
types of ingredients. Especially when juicing
soft ingredients with high water content.
•
Noise can also occur if the juicer is operated
on an uneven or slanted surface. Place the
juicer on a horizontally flat surface when
operating.
If the machine does not start:
•
Check to make sure that the power cord is
properly plugged in.
•
Check to make sure that the drum lid and the
juicing bowl are properly assembled. The drum
lid must be locked properly into the handle bar
slot in order to turn start the machine.
•
The juicer can not operate if the parts are not
assembled correctly.
Low juice yield:
•
Different ingredients contain different amounts
of liquid that will yield different amounts of juice.
•
If the ingredients are not fresh, they may
contain reduced amounts of liquid, which will
yield less juice.
•
Check to be sure that the compression silicone
plug is fully inserted to achieve proper yield.
•
When juicing ingredients with small seeds, the
juice yield may be reduced after processing a few
servings. For best results disassemble and wash
the top-set in between small batches of juice.
•
Juicer performance and overall juice yield may be
effected by seed residue on the bottom of the
strainer.
There is too much pulp in the juice:
• Soft ingredients produce more pulp, as the
softer pulp easier can pass through the mesh
holes in the strainer.
Some pulp in the juice is normal.
• To reduce the fine pulp, clean the top-set and
extract the pulp.
• Pour the juice through a mesh strainer after
juicing.
• If the strainer and the screw are damaged and
affecting the juicer's performance, it is
recommended the parts be replaced.
• If too many ingredients are forced through the
juicer quickly, more pulp will be forced through
the mesh holes.
* The lifetime of each part may vary depending
on the length and method of use and ingredients
extracted.
The drum lid will not close:
•
Make sure that the juicing screw is pushed all
the way into the strainer in order for the drum
lid to close properly.
•
If the juicing screw is not properly in position,
the drum lid may not close.
The extracted pulp is very moist:
•
During the very beginning of extraction, the
pulp will be more moist.
•
If the compression silicone plug is not inserted
fully, the pulp will be more moist and the
juice yield will be lower. Always remember to
check if the compression silicone plug is fully
inserted before jucing.
During operation, the juicing bowl shakes:
•
The juicing screw and the strainer are set up to
crush and squeeze the ingredients. It is normal
for the juicing screw and the strainer to vibrate.
•
If the ingredient contains strong fiber, the
vibration from the top-set may be stronger.
•
Always cut ingredients with many fibers to
1 cm pieces or less, in order to avoid that the
juice screw and pulp outlet get blocked with
fiber.
TROUBLESHOOTING Q&A
Odd noise from the juicer:
•
Check if the parts are assembled correctly. Try
reassembling the parts and listen for any odd
noise.
•
Do not operate the juicer without any
ingredients inserted.
•
Operating the juicer without ingredients may
cause excess noise and cause damage
to the juicer's screw and silicone seals.
•
Some squeaking noise is normal for certain
types of ingredients. Especially when juicing
soft ingredients with high water content.
•
Noise can also occur if the juicer is operated
on an uneven or slanted surface. Place the
juicer on a horizontally flat surface when
operating.
If the machine does not start:
•
Check to make sure that the power cord is
properly plugged in.
•
Check to make sure that the drum lid and the
juicing bowl are properly assembled. The drum
lid must be locked properly into the handle bar
slot in order to turn start the machine.
•
The juicer can not operate if the parts are not
assembled correctly.
Low juice yield:
•
Different ingredients contain different amounts
of liquid that will yield different amounts of juice.
•
If the ingredients are not fresh, they may
contain reduced amounts of liquid, which will
yield less juice.
•
Check to be sure that the compression silicone
plug is fully inserted to achieve proper yield.
•
When juicing ingredients with small seeds, the
juice yield may be reduced after processing a few
servings. For best results disassemble and wash
the top-set in between small batches of juice.
•
Juicer performance and overall juice yield may be
effected by seed residue on the bottom of the
strainer.
There is too much pulp in the juice:
• Soft ingredients produce more pulp, as the
softer pulp easier can pass through the mesh
holes in the strainer.
Some pulp in the juice is normal.
• To reduce the fine pulp, clean the top-set and
extract the pulp.
• Pour the juice through a mesh strainer after
juicing.
• If the strainer and the screw are damaged and
affecting the juicer's performance, it is
recommended the parts be replaced.
• If too many ingredients are forced through the
juicer quickly, more pulp will be forced through
the mesh holes.
* The lifetime of each part may vary depending
on the length and method of use and ingredients
extracted.
The drum lid will not close:
•
Make sure that the juicing screw is pushed all
the way into the strainer in order for the drum
lid to close properly.
•
If the juicing screw is not properly in position,
the drum lid may not close.
The extracted pulp is very moist:
•
During the very beginning of extraction, the
pulp will be more moist.
•
If the compression silicone plug is not inserted
fully, the pulp will be more moist and the
juice yield will be lower. Always remember to
check if the compression silicone plug is fully
inserted before jucing.
During operation, the juicing bowl shakes:
•
The juicing screw and the strainer are set up to
crush and squeeze the ingredients. It is normal
for the juicing screw and the strainer to vibrate.
•
If the ingredient contains strong fiber, the
vibration from the top-set may be stronger.
•
Always cut ingredients with many fibers to
1 cm pieces or less, in order to avoid that the
juice screw and pulp outlet get blocked with
fiber.
TROUBLESHOOTING Q&A
22
