5. Troubleshooting
Frequently Asked Ques�ons
Problems
Causes
Solutions
Clean the sensors carefully with
a dry cloth.
Restart the M1 by turning the
power switch off and back on.
Please install the side brushes
correctly according to the marks
L and R on the device.
It is normal.
The remote control scheduling
must be in a non-sleep state, and
there is a voice prompt for the
start and success of scheduling.
In addition, the robot needs to
be rescheduled after power off.
Remove the side brushes and the
rolling brush separately to see if
there are still any noise when
working. If yes, confirm the
problem accessory and replace it
with a new one.
There is something wrong with
the M1’s software.
The side brushes are mounted
in reverse.
The robot judge by itself that it
has finished all the cleaning
work and return for charging.
Scheduling failed.
The robot was restarted after
scheduled.
The side brushes or rolling
brush deform.
The M1’s
movements or
travel path are
abnormal.
The side
brushes deform
when you start
cleaning the
first time.
The M1 doesn’t
keep working
for 100
minutes.
The M1 does
not perform
cleaning work
automatically as
scheduled on
remote control.
The M1
suddenly make
noise.
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