1: Power Supply Indicator is not Illuminated.
1). Check to see that the AC power cord is securely connected to the
power supply and to an AC power outlet.
2). Check that the AC power outlet is supplying power, make sure the
power LED on the power supply will stay on.
3). If you make sure the power supply is defective, please contact us for
exchange.
2: If the Power Supply Light is on But You Are Experiencing an Audio-
Related Issue, Try These Tips.
1). Verify that the volume/power control on the front panel is not turned
all the way down or powered off (we recommend setting the volume to at
least the 12 o'clock position).
2). Check that the volume level of your audio source component or device
is not set to minimum volume or powered off.
3). Check speaker wire connections from the amp to the speakers by
removing the speaker wire from each speaker and then reconnecting. Also,
check the speaker wire polarity by verifying that the wires are going to the
same terminals on both speakers.
4). Check that the cables from your audio sources to the amplifier are
properly connected. Confirm this by unplugging the audio cables and then
reconnecting.
5). Try decreasing the volume of the input audio source and increase the
volume of the amp.
6). Try using different audio input sources and/or devices to see if the
problem follows.
7). Try swapping your left and right speaker to see if the issue remains on
the same channel or if it follows the speaker.
8). If you are using a computer connected to the amplifier, make sure
the volume is up on your media player, internet radio, master control,
device volume, etc. and that the balance control as centered.
9). If you are using a wireless adapter, preamp, or an external DAC
with your amplifier, remove these (temporarily) and connect the
audio source directly to the amplifier then to speakers.
10). If your input source has this own EQ, please make sure the low
end is at a moderate level, as having too much bass in your signal can
obviously cause some unwanted distortion.
11). Move your amplifier and speakers to a different location to see if
something is causing interference in the current setup. Something as
simple as a wireless internet router, cordless or mobile phone, or
halogen lamp nearby can cause interference.
12). If you are using the bluetooth connection, make sure the selector
of the amplifier is selected the input way(BT20C, BT30A...), and if you
are using TS-BT10A, TS-BT10A or BT-01 amplifier, please make sure
whether the amplifier paired with your bluetooth device or not, once
the amp paired with your device, the RCA output will interrupt, so
please disconnect the Bluetooth to try again. (Turn off the Bluetooth
or cancel pair from your Bluetooth device)
3: No Sound.
1). Recheck speaker wire connections from the amplifier to each
speaker.
2). Verify that the amplifier and your source components are turned
on.
Troubleshooting Tips
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