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My firewall/router is blocking RTMP streaming.
VidiU and VidiU Pro use a set of ports for RTMP streaming. Make sure the required ports are allowed
through your firewall or router. The list can be found at
https://support.teradek.com/hc/en-us/
articles/226177168
.
What are the supported resolutions for each social media CDN?
Every live streaming platform’s specifications are different, and generally change over time. Visit your
streaming platform’s website to find supported resolutions.
Why is my stream choppy?
The most common cause of stream delay is the resolution:bitrate ratio. While finding the correct ratio is
determined by trial and error, here are some general recommendations:
Full HD: 1920 x 1080 / 5.2 Mbps
HD: 1280 x 720 / 2.2 Mbps
High: 960 x 540 / 1.4 Mbps
Medium: 736 x 414 / 796 Kbps
Low: 480 x 270 / 446 Kbps
Mobile: 360 x 200 / 273 Kbps
Lowering the quality of streams can also improve stream upkeep.
Why is my stream suddenly chopping while streaming?
Intermittent Wi-Fi connections can cause instability even when streaming over Ethernet. If you encounter
issues while streaming over Ethernet, disabling Wi-Fi may help. To fix this:
1. Scroll to Network Settings.
2. Select Wi-Fi.
3. Select Client. Turn Client mode to Off.
Why does YouTube tell me my bitrate is too low?
VidiU and VidiU Pro are preconfigured to use adaptive bitrate which changes according to the user’s
bandwidth. This means that the bitrates can sometimes jump or dip depending on the stream, prompting
a message from YouTube. While this operation is completely normal, it may cause a message to appear on
the YouTube event control room page (pg. 21).
TROUBLESHOOTING
