TEMPUR-Ergo
®
Premier
Unable to connect to the Wi-Fi Module
in direct mode.
• Ensure the smart device is not set to a static IP address.
• Ensure the adjustable base and Wi-Fi Module are in close
proximity to your smart device so it can receive a strong signal.
• Ensure there is not a high level of wireless network traffic.
Multiple networks in the same area or streaming of audio and
video can clutter up a network and interfere with proper signal
reception.
• If using a tandem bed system (two adjustable bases) ensure
you are connected to the primary bed’s Wi-Fi Module. This
may require connecting to both modules to determine which is
controlling the system.
Cannot use the system in the home
network mode.
• Ensure the router is powered on and functional.
• Be sure you entered the login data correctly (network name,
password, type of security) in order to connect your Wi-Fi
Module to your home network router.
• Be sure that the IP settings of the wireless router, smart device
and Wi-Fi Module are compatible with one another.
• If not using expert mode on the smart device’s app, be sure that
DHCP is active on the router.
• Be sure that your router does not use WEP encryption, which is
outdated and unsupported.
• Be sure that UDP Port 50007 and TCP Port 2000 are not
blocked on your router.
• Ensure that the bed is in close proximity to the router,
preferably in the same room or next room, and not on a
different floor of the home.
• Ensure that the smart device is receiving strong signal from the
home network wireless router.
• Ensure that no other smart device is operating the same bed at
the same time.
• Ensure that high network traffic on your wireless network isn’t
influencing the Wi-Fi connection. A high number of connected
devices or audio and video streaming are common examples.
Cannot access the Internet on my
smart device while connected to the
Wi-Fi Module.
Your smart device can only connect to one network at a time.
If you would like to use the Tempur-Pedic
®
App and surf the
Internet, integrate the Wi-Fi Module into the home network
following the instructions in the owner’s manual.
10
CUSTOMER SERVICE: 1–800–821–6621
