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Frequently Asked Questions (FAQs)

Please visit our website at  

telus.com/tvhelp 

and look 

under the FAQ section for 
a complete list of frequently 
asked questions . 

How does TELUS Satellite TV work? 

TV signals are sent to your home from satellites in 
space . The satellite dish receives these signals and 
sends them to your receiver, which then displays  
the programming on your TV .

Are all TELUS Satellite TV channels digital? 

Yes, all TV channels on TELUS Satellite TV are 
delivered in a digital format .

Will I be able to watch digital TV on my existing TV? 

TELUS Satellite TV receivers have RCA, S-Video, 
component and HDMI outputs . If your TV has one or 
more of these inputs, you will be able to enjoy digital 
TV on your existing TV . However, if your TV only has 
a coaxial input, you will need an RF remodulator 
to convert the signal from your TELUS Satellite TV 
receiver to a coaxial output for your TV . 

Will plugging in my receiver(s) interrupt my home 
phone or Internet service? 

No . However, you can’t order a movie if your home 
phone is in use .

What is High Definition (HD) and how can I get it? 

HD is a digital format that combines high resolution 
video and digital sound for enhanced TV viewing . HD 
provides up to 10x better picture quality than regular 
cable and true widescreen picture, using the 16:9 
aspect ratio, as opposed to 4:3 . The sound format 
adopted for HD is Dolby Digital . Most HD programming 
also offers CD-quality Dolby Digital 5 .1 surround sound . 
In order to truly experience the benefits of HD you’ll 
need an HD TV and either HDMI or component cables .

How do I add PVR functionality to my  
digital receiver? 

If you purchase an external hard drive you can 
upgrade your HD receiver to an HD PVR . Just plug 
it into your receiver and you’ll have the power to 
pause, replay and record live TV with the touch of 
a button . Plus, you’ll be able to find your favourite 
shows up to 9 days in advance instead of the 
standard 2 . Call 310-MYTV (6988) to order an 
external hard drive .

Will I need a PIN to order Pay Per View events?

You will be asked for a PIN when ordering adult PPV 
events . If you have forgotten your PIN, please call 
310-MYTV (6988) . You’ll also need the PPV event ID, 
which can be found by pressing Info on your remote 
when the desired event is highlighted onscreen .

How many favourites lists can I create? 

You can create up to 4 additional favourites lists that 
include your most watched channels .

How can I monitor what my children are 
watching when I am away from the TV room? 

Locks allow you to select and block programs from 
being viewed . This feature is an effective tool in 
protecting children from viewing content that you feel 
is inappropriate . Once you have set a password, you 
have complete control over what is blocked . If you 
block content by rating, then all programs that have 
that rating and higher will be blocked .

How can I order another remote control? 

You can order another TELUS TV remote control  
by calling 310-MYTV (6988) . A new remote control 
will be shipped to you within a few days . Charges 
may apply .

What if I can’t use my phone jack because there‘s 
already a phone plugged into it? 

A phone splitter will allow you to plug 2 cables into 
the same phone jack . Phone splitters are available at 
most electronics and hardware stores . 

What should I do with my TV receiver when 
Daylight Savings Time takes effect? 

Please turn off your receiver by pressing the Power 
button (be sure the green light on the front panel of 
the receiver is off) and leave it turned off for at least 
30 minutes . This will allow your receiver to update .

What should I do if I have problems with my 
TELUS Satellite TV service? 

Please see the troubleshooting section in  
this guide as there may be an easy fix . If this  
does not solve the problem, first try resetting  
your receiver . If the problem persists, please  
contact us at 310-MYTV (6988) .

Do I need to purchase any new equipment to 
have digital TV with TELUS? 

A receiver is needed for each TV you wish to 
receive TELUS Satellite TV service on . You have 
the option to either rent or purchase your receiver; 
both include all of the necessary cables to receive 
TELUS Satellite TV . 

Can I purchase or rent additional receivers? 

You can rent or purchase a maximum of 6 receivers 
per account .

Want more information?

Visit 

telus .com/tvhelp

 

to view the complete TELUS Satellite TV user guide

 .

How to contact TELUS

If you have any questions, please call 

310-MYTV (6988

)

 .

If you have any comments or feedback, please email

 

tvcomments@telus .com

 .

 

Содержание Satellite TV HD

Страница 1: ...TELUS Satellite TV HD receiver Quick reference guide...

Страница 2: ...Using the onscreen guide 8 Using the menu 9 Surf zones 10 Using search 10 Call Display on your TV 11 Pay Per View PPV 12 Favourites lists 13 Personal Video Recorder PVR 14 Recording programs 15 Frequ...

Страница 3: ...combined with Dolby Digital 5 1 surround sound you ll get an incredible home entertainment experience TELUS Satellite TV also gives you digital features that regular TV can t offer Take advantage of...

Страница 4: ...Not currently enabled 11 Satellite in Connects to your satellite signal 12 Component video out Component video cables can be used for high quality signals to either HD or non HD TVs 13 S Video out S...

Страница 5: ...n also navigates up down left or right through menus and guides THEMES Searches for programs using themes BROWSE Searches what s on other channels while you continue to watch your program SELECT Selec...

Страница 6: ...ss to display a program description Using the onscreen guide Use the guide to find out which shows are on now and which ones are coming up Quick tip Press on a program scheduled in the future to sched...

Страница 7: ...subscribe to Call Display on your TELUS home phone and ensure that your phone line is connected to your receiver Turning Call Display on and off Call Display is automatically enabled by default on yo...

Страница 8: ...be charged twice for the same event To order by phone call 1 866 68 ORDER 67337 or order online at telus com payperview To order a PPV event by phone or online you ll need the event ID which can be fo...

Страница 9: ...annot advance programming that hasn t yet been broadcasted Skips back in a program 10 seconds Press again to skip back further Skips forward in a program 30 seconds Press again to skip ahead further R...

Страница 10: ...V 6988 You ll also need the PPV event ID which can be found by pressing Info on your remote when the desired event is highlighted onscreen How many favourites lists can I create You can create up to 4...

Страница 11: ...ebris that may have collected around your satellite dish Ensure that your receiver is set to the appropriate TV Type and Aspect Ratio under the HDTV Setup menu A black box fills almost all of the TV s...

Страница 12: ...al identification number PIN for your Account which will be used by our Customer Service Centre to help prevent unauthorized Programming orders You may also contact our Customer Service Centre to dete...

Страница 13: ...ate no credit or refund will be payable in respect of such terminated or downgraded Programming In addition no deactivation fee will be payable in such case However if you are a subscriber and you att...

Страница 14: ...S SUPPLIERS INCLUDING TELESAT CANADA WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH YOU SUFFER AS A RESULT OF ANY SUCH BLACKOUT OR TEMPORARY INTERRUPTION However if TELUS causes a material interrupti...

Страница 15: ...standing that you will a become a subscriber of the Service for the period you agree to when you subscribe for the Services and b activate the IRD with TELUS to receive the Service at the address you...

Страница 16: ......

Страница 17: ...tting requirements Channel lineup and packages are subject to change Call Display requires a subscription and is not available in all areas Dolby is a registered trademark of Dolby Laboratories TELUS...

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