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15
Technical, Support and Warranty Information
15.1
Troubleshooting and FAQ’s
Please check the manual thoroughly before contacting your service provider
Symptom
Solution
No incoming ring
or alarm tone
Check the ring tone and ring volume settings under Profiles
Check the handset is not muted (Long press the # Key)
(No) keytones when
pressing keys
Check the key tone settings in the current profile.
See 7.1 Change the Profiles
A phone number cannot
be dialled
Check for network coverage
Check whether any call restrictions are set. See Call Barring
Short messages cannot be
sent or received
See Text Message Settings and check the SMS centre number is
correct. Contact your service provider for more details.
MMS messages cannot be
sent or received
Your subscription does not include data services. Check with your
service provider.
How do I switch off
Predictive Text?
The # key is used to toggle between different modes.
See Chapter 6 for details.
I cannot connect to
FOXTEL or BigPond
Your subscription is not provisioned for data services. Check with
your service provider.
I cannot connect to
Join Me
Check:
Menu > Settings > Handset > PC Connection > USB
Uninstall and re-install the CD software
See FAQ’s at
www.zte.com.au
for more assistance