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43
Help
Battery icon does not appear to
be filling
• Try cleaning the charging contacts.
• Check that the mains power is correctly
connected.
• If the above measures do not correct the
problem, replace the battery.
You hear the busy tone when you
press
• Make sure the handset is in range of the base.
• Another handset registered to your Telstra
Long Range 9750 base may be on the line.
Answering machine does not record any
messages
• Make sure the answering machine is switched
on. See page 35.
• The memory may be full, please delete some
old messages to free up space. See page 36.
Answering machine messages have the
wrong date and time
• Have you manually set the date and time? See
page 12.
Cannot access your messages from
another phone
• Have you changed the remote access security
PIN code? See page 39. Always keep a note of
the new PIN code in a safe place.
• Has remote access been disabled? To enable
remote access, see page 38.
• Make sure you are calling from a touch-tone
telephone. When dialing a number, there
should be tones. If there are clicks, then it
is not a touch-tone telephone and cannot
activate the answering machine.
• The answering machine might not detect the
remote access code when your announcement
is playing. Wait until the announcement is
over before entering the code.
• There might be interference on the telephone
line you are using. Press the dial pad keys
firmly when dialing.
Help
Phone does not work
• Have you installed the battery correctly?
See page 10.
• Check that the mains power is correctly
connected. See page 9.
• Is the handset switched off? To switch the
handset on, see page 22.
No dial tone
• Is the telephone cord of the base plugged into
the phone socket?
• Check that the mains power is switched on at
the power point.
• Only use the telephone cord supplied with the
phone.
• The telephone line cord might be
malfunctioning. Install a new telephone line
cord.
• Move the handset closer to the telephone
base. It might be out of range.
• Disconnect the telephone base from the
telephone wall socket and connect a different
telephone. If there is no dial tone on this
telephone either, the problem is in your wiring
or local service. Contact your telephone
service provider.
Cannot dial out or receive calls
• Check that the mains power is correctly
connected.
• The battery may need recharging.
• Has there been a power cut? If so, place the
handset back on the base for 10 seconds and
try again. If it still does not work disconnect
the battery and mains power for 10 minutes,
then reconnect and try again.
You have a dial tone, but the phone will
not dial out
• If you are connected to a PABX, check whether
you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off. See
page 27.
• Check that the mains power is correctly
connected.
• Make sure the handset is registered to the
base. See page 40.
No display
• The battery may be flat, dead or incorrectly
inserted.
• Recharge or replace the battery.
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