Telstra 5G WI-FI PRO MU500 Скачать руководство пользователя страница 24 | Manualshive

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Telstra 5G WI-FI PRO MU500 Скачать руководство пользователя страница 24

Page 24 of 26

TROUBLESHOOTING

If you experience connectivity issues or issues with the Telstra 5G Wi-Fi Pro device, please refer to the
troubleshooting guide below. If the problem still persists, contact your service provider or check our
website for more details at ztemobiles.com.au.

Issue

Possible cause

Solution

The user
interface
doesn’t start
after the
modem is
plugged in.

PC configuration is
not correct.
(No autorun)

Start the program
manually by going
Start > Program Files
or use the shortcut
on the desktop.

The modem
shows no
signal.

Device may be
outside mobile
network coverage.

Try change location,
avoid underground
and change device
orientation until
mobile reception is
restored.

Network coverage
may be weak.

Consult your service
provider to seek
recommendation.

SIM is locked

SIM requires a PIN
or PUK, or
SIM may not have
been inserted
correctly.

Contact your service
provider to obtain
the PIN or PUK key.
Check the SIM is
active and have been
inserted properly.

Data
connection
failed.

You may be outside
of mobile network
coverage.

Try moving location
until you reception is
restored.

The modem
cannot
connect to the
internet in
overseas

You may not have
international
roaming enabled
on your mobile
service.

Consult your service
provider prior to your
overseas trip to
enable roaming with
appropriate roaming
plan.

PRECAUTIONS AND SAFETY INFORMATION



Some electronic devices are susceptible to electromagnetic interference. The modem is a
transmitting device and may cause interference to sensitive electronic equipment such as audio
systems, vehicle systems and medical equipment. Please consult the manufacturer of the other
device before using the modem.



Operating of laptop or desktop PCs with the modem may interfere with medical devices like hearing
aids and pacemakers. Please keep the modem more than 20 centimetres away from such medical
devices. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical
device before using the modem near such devices.



Be aware of regulations when using the modem at places such as oil refineries or chemical factories,
where there are explosive gases or explosive products being processed. Turn off your modem as
instructed.



Avoid touching the antenna area unnecessarily whilst connected. This can affect your modem
performance and impact the signal quality.



Store the modem out of the reach of children. The modem may cause injury or get damaged.

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Содержание 5G WI-FI PRO MU500

Страница 1: ...Pro provides 5G internet connectivity to any Wi Fi enabled device that supports Wi Fi 802 11 b g n ac ax The 5G Wi Fi pro also has a wired Ethernet LAN connection and USB C connection for Windows USB C connection not RT and MAC operating systems Windows 10 8 not including RT MAC OS X 10 7 and above ...

Страница 2: ...ray back into the device 5 Note If you replace the SIM card with the device powered On it will restart TIPS Remember to keep your plastic SIM card holder It has a record of your SIM card details which you should keep handy The default Wi Fi SSID and Password is shown on the device screen at Settings Wi Fi Wi Fi Name Password or press Device on the main screen as a shortcut to the Wi Fi Name Passwo...

Страница 3: ...Always insert and remove the charging lead with care and take care not to trip or pull on the lead harshly which could damage your device Physical damage to the charging port is not covered by warranty If the device is powered off while charging press the power key as normal to switch on the device During periods of high continuous activity high download rates or poor network signal it is normal f...

Страница 4: ...range Connection example for Windows 7 computer 1 On your task bar next to the clock click on the Network Interface icon 2 Click on the Wireless network called T5G_xxxxxx 3 Enter the password which is shown on your hotspot screen at Settings Wi Fi Wi Fi Name 4 Password 5 With Connect Automatically enabled your computer will remember the password and connect to your Telstra 5G Wi Fi Pro when it is ...

Страница 5: ... Arrow or Home icon to go back or directly back to the home screen from other screens and menus Main screen locked Main screen unlocked CHARGING YOUR DEVICE Your device supports fast charging mode using the provided charger During normal charge mode the battery icon will animate to show it is charging Fast charging is indicated by the lightning symbol in the battery icon This device can be left on...

Страница 6: ...d Unread message s Device is roaming Higher mobile data charges may apply SIM card PIN is active Please enter your SIM PIN using the touch screen or alternatively go to m home to do so SETTINGS Touch each icon to explore and set the device Settings SETTINGS WI FI Switch Wi Fi On or Off Show the Wi Fi name and password View Connected Devices You can block a device after viewing it Show the list of ...

Страница 7: ...m may be congested which will result in your 2 4GHz Wi Fi speeds slowing down If your connecting device supports 5GHz WI FI then this will likely give faster speeds however shorter Wi Fi range Set the Wi Fi sleep timer SETTINGS NETWORK Switch International Roaming on or off note extra charges may apply when roaming Set the Network Selection mode Automatic 5G 4G or 3G only SETTINGS DEVICE ...

Страница 8: ...utomatic update is enabled by default to ensure your device is always with the latest firmware for optimal performance Auto update can be switched off from the device touch screen SETTINGS RESET Reset the modem to factory conditions All passwords will be reset all Messages will be erased SETTINGS ABOUT View the device information mobile service number MSISDN device IMEI number signal strength and ...

Страница 9: ...ly inserted Check if you have placed the SIM card correctly in the SIM tray and SIM tray has been inserted properly A non Telstra SIM card This device is not network locked to Telstra but using an alternate service from another carrier may require carrier specific APN configuration Check with your carrier and configure the APN settings under Settings Network Settings APN A PIN locked SIM card Use ...

Страница 10: ...ZTE support hotline on 1300 789 475 during standard business hour AEST 10am to 4pm If you experience issue connecting to the internet check if your SIM card has been installed correctly and contact your service provider and check your account is active To uninstall the application Windows users Start All Programs TELSTRA 5G WI FI Uninstall MAC Users Double click the Telstra Modem CDROM on the desk...

Страница 11: ...Page 11 of 26 SETTINGS QUICK SETTINGS Step through the Quick Settings wizard to quickly review your current default settings ...

Страница 12: ...o get in context tips SETTINGS NETWORK SETTINGS NETWORK SELECTION Network Selection is set to automatic by default Press the Disconnect button to change this setting if required If you make any changes press Apply to save the change Press the Help icon to get in context tips It is recommended to use default settings unless you change service provider or have been instructed by your service provide...

Страница 13: ...ct the new APN profile name Click on Set as default to set the new APN as your preferred setting Press the Help icon to get in context tips There is no need to change these settings unless you change service provider or are instructed by your service provider The modem is not locked to Telstra however should you wish to use a SIM card from another service provider you please check the compatibilit...

Страница 14: ...ed You can hide the SSID broadcast to avoid unknown users seeing the Wi Fi network You can change the security settings and password to suit your preferences You can set the number of available connections between 1 and 15 Press Apply to save your changes Press the Help icon to get in context tips You can also access the wireless network name SSID and security key information from the touch screen...

Страница 15: ...ses the push button on the front panel to connect seamlessly to supported devices Press WPS to enable WPS compatible devices can connect to your Wi Fi network without authorisation Alternatively you can set a PIN if required Once enabled WPS will be available for 2 minutes with the device LED s will flash to indicate WPS mode If you have enabled PIN mode then you need to enter the same PIN on devi...

Страница 16: ... battery cover Locate the Reset button next to the barcode sticker 2 Press the Reset button until the screen starts to shut down 3 The device will restart with factory default settings Press the Help icon to get in context tips SETTINGS DEVICE SETTINGS USIM PIN MANAGEMENT Enter your current PIN to change or disable the PIN To save any change made to the settings press Apply If you enter incorrect ...

Страница 17: ...p as specified in the Wi Fi sleep setting Set Wi Fi sleep time to Never Sleep should you wish to keep the Wi Fi always on Please note leaving the Wi Fi always on will reduce your battery life Press the Help icon to get in tips SETTINGS DEVICE SETTINGS SOFTWARE UPDATE Automatic update has been enabled by default This is critical to ensure your Telstra 5G Wi Fi Pro is always powered by the latest en...

Страница 18: ...s Press the Update Now button to see if there are software updates for your device Updates are disabled by default when roaming to minimize potential high data charges Check the Roaming box to enable updates when roaming if required Press the Help icon to get in context tips Example software update notification SETTINGS FIREWALL PORT FILTERING Select Enable to turn on Port Filtering feature You ca...

Страница 19: ...by advanced users or your organisation IT department Press the Help icon to get in context tips SETTINGS FIREWALL UPNP SETTINGS Universal Plug and Play is a set of networking protocols that permits networked devices such as personal computers printers Internet gateways Wi Fi access points and mobile devices to seamlessly discover each other s presence on the network and establish functional networ...

Страница 20: ... management via WAN and PING It is recommended not to change the Firewall settings to avoid interfering mobile data usage Firewall settings are recommended to be configured by advanced users or your organisation IT department SETTINGS ROUTER SETTINGS Control the IP range for your network and to enable or disable DHCP if required IP Passthrough feature This is an expert level feature and shall not ...

Страница 21: ...tions via your Telstra 5G Wi Fi Pro back to your work network Press the Help icon to get in context tips SETTINGS INTERNET WI FI Enable Telstra 5G Wi Fi Pro to connect to another Wi Fi network i e home work internet available and use its internet connection instead of the mobile network User can choose preferred Internet option via Wi Fi network or via WWAN mobile network When Internet Wi Fi Switc...

Страница 22: ...sages sent and received to the same Contact are displayed in the main panel View SMS SMS Settings to enable delivery reports if required and to check the SMS centre number By default Telstra 5G Wi Fi Pro will read the SMS centre number configured on your SIM PHONEBOOK Click Phonebook to view contacts stored on your SIM When adding new contacts you can choose to either store the new contact on the ...

Страница 23: ...ver please consult your service provider to seek advice prior The device supports dual TS9 connectors and dual antennas will likely to provide optimised signal quality using external antennas Only use the external antennas with the TS9 connector Please insert and remove the external antenna connections with care to avoid damaging the external antenna ports Physical damage on the antenna ports will...

Страница 24: ... connect to the internet in overseas You may not have international roaming enabled on your mobile service Consult your service provider prior to your overseas trip to enable roaming with appropriate roaming plan PRECAUTIONS AND SAFETY INFORMATION Some electronic devices are susceptible to electromagnetic interference The modem is a transmitting device and may cause interference to sensitive elect...

Страница 25: ...ort circuit the battery terminals Do not dispose of the unit in a fire the battery may explode At the end of life of the equipment return the product to a suitable recycling agent such as Mobile Muster RF SAFETY INFORMATION The Wi Fi modem has an internal antenna For optimum performance with minimum power consumption do not shield the device or cover with any object Covering the antenna affects si...

Страница 26: ...al TS9 connectors SIM Card Nano SIM 4FF Temperature 5ºC to 40ºC Download speeds will vary due to distance from the cell local conditions user numbers file source hardware software and other factors Operation and Standby times depend on a number of conditions and are measured in ideal conditions Copyright 2020 All rights reserved No part of this publication may be excerpted reproduced translated or...

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