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Telstra to arrange a SIM replacement.
Your SIM card may have not been activated, or you be outside Telstra’s mobile network coverage.
INTERNATIONAL ROAMING
The Roaming icon indicates you are connected to a foreign network.
If Roaming is enabled on your data plan, roaming data charges may apply when connected via a
roaming network.
Contact
your network provider
to understand your roaming options and associated roaming data
charges.
PC INSTALLATION NOTES
If you connect a computer to Telstra 5G Wi-Fi Pro using the USB-C connection, then a virtual CDROM
drive will show on your PC on first installation.
Double-click Setup.exe to install the driver and software.
The installation will create a new shortcut on your desktop and a new program listing under Start
menu -> Programs.
If you experience issue during installation please contact your service provider or see ZTE website,
for assistance. Alternatively, call ZTE support hotline on 1300 789 475 during
standard business hour, AEST 10am to 4pm.
If you experience issue connecting to the internet, check if your SIM card has been installed correctly,
and contact your service provider and check your account is active.
To uninstall the application:
Windows users: Start > All Programs > TELSTRA 5G WI-FI > Uninstall
MAC Users:
Double click the Telstra Modem CDROM on the desktop to install the modem.
To uninstall, go to Applications and run Uninstall TELSTRA 5G WI-FI
HOME TAB
The home tab shows you the number of users currently connected, as well as your network
connection state including data usage summary.
The device will automatically connect to 5G, 4G, and 3G network. Some settings can only be changed
when the device is disconnected. Press disconnect to terminate the network connection first before
proceeding with changes.
To change to manual connection please disconnect first, then go to Settings > Network Settings >
WAN Connection Mode, and select Manual.
The number of devices connected to your Wi-Fi hotspot is displayed
You can click on Change to rename your hotspot SSID and enable or disable the SIM PIN