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Telrad DIGITAL 400 DBU-5, Руководство пользователя

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Attendant console

5

PRINCIPLES OF OPERATION

THE ATTENDANT IS NEVER BUSY

All calls reaching the attendant get a ring tone.

OFFHOOK STATE

The console is always offhook. Lifting or replacing the 
handset makes no difference to the console's state.

EXECUTIVE SUITE ATTENDANT

If your console is programmed for the Executive suite 
application, you handle calls for a number of organizations. 
Your display assists you by indicating for which organiza-
tion the arriving call is intended.

HEADSET/HANDSET OPERATION

The console may be operated with either a headset or a 
handset.

SETTING VOLUME AND DISPLAY CONTRAST

To adjust the handset volume
During a conversation:
•

Press [<LO HI>] to change the volume.

To adjust the volume of tones
While connected to the tone:
•

Press [<LO HI>] to change the volume.

Содержание DIGITAL 400 DBU-5

Страница 1: ...Attendant console User guide 79 120 0006 E Issue 1...

Страница 2: ...79 120 0006 E Issue 1 Attendant console User guide Telrad Telecommunications Inc Woodbury New York...

Страница 3: ...GITAL 400 system Release DBU 5 as of February 1997 Telrad reserves the right to modify the equipment and the software described herein without prior notice However changes made to the equipment or to...

Страница 4: ...Figure 1 Attendant console faceplate...

Страница 5: ...ANT CONSOLE POSITIONS ATP Your DIGITAL telephone system can be served by up to four attendants Each attendant operates a telephone unit called an Attendant console ATC The Attendant console may be con...

Страница 6: ...olor and flash rate of the indicators show the sta tus of the programmed line feature or extension In general red indicates non availability for example a busy line Green indicates that you are using...

Страница 7: ...s marked or labeled by a sticker with its permanent function on the console faceplate for example FLASH NIGHT RELEASE User programmable buttons Some of the buttons on your console may be user pro gram...

Страница 8: ...outside line of the current call The second line of the display provides information on the status of the attendant and the specific call being handled It also displays the elapsed time and caller ide...

Страница 9: ...programmed for the Executive suite application you handle calls for a number of organizations Your display assists you by indicating for which organiza tion the arriving call is intended HEADSET HANDS...

Страница 10: ...d to an inactive state THE ANSWER BUTTON Pressing ANSWER completes the transfer of the current call and connects you to the next call in the Main Call queue DIALING ON THE CONSOLE If you are connected...

Страница 11: ...cator goes out DISTINCTIVE RINGING You can program telephone sets located close to each other with distinctive rings to enable you to identify which telephone is ringing Nine different rings are avail...

Страница 12: ...ng for the attendant is indicated on the top line of the display e g CW23 where CW stands for Calls Waiting and 23 is the number of calls To answer the first call waiting in the Main Call queue Press...

Страница 13: ...that dialed 0 Press the designated Dial Attendant button to retrieve from this queue Interposition queue if defined contains calls from extensions that dialed your extension number Press the designat...

Страница 14: ...call from Private Hold Press the Private Hold softkey again Manual hold Calls may be placed on hold manually by pressing HOLD A call placed on hold enters the Hold queue from which it can be retrieved...

Страница 15: ...on hold 2 Inform the answering party that a call is waiting To complete the transfer do one of the following Press RELEASE You are returned to idle state or Press ANSWER You are connected to the next...

Страница 16: ...all Press the softkey with the appropriate outside line num ber e g SPLT 805 If the called party does not wish to receive the call you can transfer the call to someone else 1 Press DROP 2 Dial the new...

Страница 17: ...te Recall queue To return to the outside call 4 Press PRIVATE RCL NOTE You may have to answer other calls in the private Recall queue before being connected to the serial transfer call To make further...

Страница 18: ...n number IF THE EXTENSION YOU CALLED IS BUSY When you dial an extension and hear busy tone you can activate the Callback feature 1 Press CALLBACK When the extension becomes available if the private Re...

Страница 19: ...is heard by all parties depending on system programming MAKING A PAGE ANNOUNCEMENT 1 Press the PAGE zone button or Press FEAT and dial the PAGE zone code You hear a tone burst Then 2 Make your announ...

Страница 20: ...E DIALING To speed dial an outside number Do one of the following Press the appropriate SPEED DIAL button or Press SPEED DIAL and dial the desired speed dial code Redialing the last outside number 1 P...

Страница 21: ...e display 2 Press PRIVATE RCL 3 Listen for outside dial tone and dial the desired number To cancel trunk queue Press CNCL TKQUE FLASH DISCONNECT When connected to an outside line you may disconnect th...

Страница 22: ...line or during an outside call after the elapsed call time appears in the display Account code entry may be voluntary prompted or forced Prompted account code You hear a periodic tone during outside...

Страница 23: ...Attendant console 19 PICK UP You may pick up calls ringing or on hold at other exten sions 1 Press PICK UP 2 Dial the number of the extension or outside line that is ringing or on hold...

Страница 24: ...g CALL STEVE When you send a predefined message display telephones show the text of the message followed by your extension name or number e g GONE OUT STEVE SENDING MESSAGES To send a basic message A...

Страница 25: ...o send a message with confirmation When you dial a display telephone and hear busy tone you can send a message which appears on the display of the telephone called 1 Select a message as explained abov...

Страница 26: ...s are displayed To call the message sender Press the softkey to the left of the message To delete a message Press the softkey to the right of the message you wish to delete To cancel all messages You...

Страница 27: ...ded in a speed dial sequence by pressing PAUSE To program a speed dial memory code or button 1 Press PROGRAM 2 Do one of the following Press SPEED DIAL and dial a speed dial code see your System Admin...

Страница 28: ...feature codes To program a MEMORY button 1 Press PROGRAM 2 Press the MEMORY button to be programmed The number previously programmed is displayed 3 Dial the desired extension number or feature code up...

Страница 29: ...her conference parties hearing the conversation To establish a conference call 1 Call the first party If the first party is on an outside line Press DIAL CONT to deactivate dial continuation 2 Call th...

Страница 30: ...parties to the conference must be inter nal for the conference to continue If not the parties are placed on hold You must return to the conference within a predefined time Otherwise the parties are d...

Страница 31: ...order to continue the conversation Then 3 Press FEAT 4 Dial the TRUNK PATCH code 8 7 NOTE If no digit is pressed after the tone is heard the call is disconnected after a defined time out To return to...

Страница 32: ...med the attendant exten sion number as their Call Forward destination you can cancel their Call Forward programming 1 Press CANCEL 2 Press CFWD TO ME Then To cancel all Call Forward programming Press...

Страница 33: ...position Calls may be answered from either the attendant or the day alert position To activate a day alert extension 1 Press DAY ALERT The DAY ALERT indicator flashes 2 Dial the number of the day ale...

Страница 34: ...low extension or the attendant position Overflow conditions are met when More than a defined number of calls are waiting in the Main Call queue A call has been waiting in the Main Call queue beyond a...

Страница 35: ...s POSITION BUSY again The POSITION BUSY button indicator light goes off If your console has been programmed to require a password when deactivating position busy you are prompted to enter your four di...

Страница 36: ...the system into night service Press NIGHT The NIGHT indicator flashes During Night service the attendant console does not receive incoming calls and the queues are not active To return the console to...

Страница 37: ...y outside line Dial the number of an outside line If the line is available you seize the outside line and hear outside dial tone Otherwise busy tone is heard The extension using the outside line and t...

Страница 38: ...detected in system operation an alarm message is sent to the display of the attendant console The System Administrator should be advised of any alarm indication When the alarm message is no longer nee...

Страница 39: ...7 Enter the new Night COS number 8 Do one of the following Press EXIT once to repeat the extension number entry procedure for another extension or Press EXIT three times to exit the programming func...

Страница 40: ...rogrammable buttons and can be assigned up to four 32 button maps A map is an arrange ment of up to 32 entries representing extensions This pro vides the attendant with an additional 128 programmable...

Страница 41: ...ammed accordingly you can control the entry of visitors into premises When someone presses the doorbell a call waiting ring sounds at your console To speak to the visitor 1 Press ANSWER or the flashin...

Страница 42: ...f your console has been defined as the time setting sta tion 1 Press PROGRAM 2 Press TIME 3 Dial the correct time using HHMM in 24 hour format e g 1530 for 3 30 pm 4 Dial the correct date using DDMMYY...

Страница 43: ...Press TIME The current programmed alarm time is displayed Use the dialpad to enter the desired alarm time using 24 hour format e g 1530 for 3 30 pm 3 Press SAVE NOTE Once an alarm has rung the alarm...

Страница 44: ...1 Press PROGRAM 2 Press SPEED DIAL 3 Dial an available speed dial code or press an available SPEED DIAL button 4 Enter up to 16 digits 5 Press SAVE To dial the number saved do a regular Speed Dial usi...

Страница 45: ...flect the fea ture initials using the letters on the dialpad buttons For example To access Trunk Patch Press FEAT followed by the dialpad buttons corre sponding to the letters TP Trunk Patch That is F...

Страница 46: ...1 ACD LOGOUT 1 ALL GROUP ATTENDANT 0 BACKGROUND MUSIC BM FEAT 2 6 BARGE IN BI FEAT 2 4 CALLBACK QUEUE CB FEAT 2 2 CALL FORWARD ALWAYS FL FEAT 3 5 CALL FORWARD BUSY FB FEAT 3 2 CALL FORWARD NO ANSWER F...

Страница 47: ...E ME FEAT 6 3 NIGHT SERVICE 1 PAGE INTERNAL 1 through 8 I1 through I8 FEAT 4 1 through 4 8 PAGE EXTERNAL 1 through 8 1 X1 through X8 PICKUP PU FEAT 7 8 PROGRAM PM FEAT 7 6 REDIAL RL FEAT 7 5 SAVE REPE...

Страница 48: ...stomer s definition Message no Default message Updated message 01 CALL_ Basic message 02 CALL 1 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11...

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