Telos DESKTOP DIRECTOR 2101, Руководство пользователя

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TELOS 2101 USER’S MANUAL
PART V
THE TELOS DESKTOP DIRECTOR
V-10
SECTION 2 – DESKTOP DIRECTOR: GENERAL DESCRIPTION OF OPERATION
In Producer mode the left row of buttons is used to answer calls on the handset (or
headset). Pressing a left Line button during a call on the handset, or in hands free
mode, locks the caller. To unlock press that Line button a third time.
The right row of buttons is used to select which call on screened hold. For more
details on how screened hold works, see the section on the Next button, below.
Hold & Drop
(Hold) and (Drop) - You know what these do! In Talent mode these affect
only the corresponding bank of buttons above them. A locked line will not be
affected unless you unlock it first (by pushing the corresponding LINE button). All
unlocked lines in that column will be dropped.
In Producer mode the left hold button is normal hold while the right hold button
places a caller on “screened hold”. For more details on how screened hold works, see
the section on the Next button, below. This right-hand hold button may be replaced
by with a keycap labeled with a check mark
if the Desktop Director in question
will be used primarily for screening.
Next
(Next) button- This button works differently in Producer versus Talent mode.
In Talent mode this button will direct the call designated by the screener as NEXT to
Caller 1 hybrid. When NEXT is pressed, any unlocked caller on the Caller 1 Hybrid
will be dropped. It is also possible to program the system to put these callers on hold,
see “Hold on Next” feature, programmed as part of the Show Configuration.
If a Call Screener is used, s/he may place a call on screened hold (see above) and the
check mark will be displayed. This indicates the caller has been checked by the
screener, and s/he is ready to go on air.
Call placed on screened hold in this manner are queued up from first selected to the
last one selected by the Screener. The NEXT caller line Status Symbol™ is
represented by a blinking check mark. This queue of screened callers is accessed by
this button. See “In Producer Mode”, below, for more information.
If no call is currently on Screened Hold, the line which has been ringing longest will
be selected instead. If no line is ringing, the line on hold the longest will be selected.
Note that if the handset is off-hook the caller will be directed to the handset, using the
same priorities outlined above.
In Producer mode this button will select the line which has been ringing longest. If
no line is ringing, it selects the line that has been on (standard) hold longest.
When NEXT is pressed, any unlocked caller will be dropped. It is also possible to
configure the system to put the caller on hold instead It is also possible to program
the system to put these callers on hold, see “Hold on Next” feature, programmed as
part of the Show Configuration.
Block All
(Block All) - Pressing this key will clear all lines with the only exceptions being
lines on-air, on the handset, lines on hold, and lines pre-designated (as part of the