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Micropublisher 6
TM
User Manual
Resolving Problems with the Camera
Computer Does Not Recognize Newly Installed Camera
Confirm that the latest PVCAM camera driver is installed on the computer while also checking to make sure the computer
meets the minimum system configuration requirements to run the MicroPublisher 6 camera. Confirm that the camera’s
power is on and the DC power supply is plugged in. The fan used to remove heat from the sensors Peltier cooler will generate
a slow airflow that can be felt if the camera power is on.
If necessary, restart the computer and repeat the power on cycle. If a New Hardware Found dialog box still does not appear,
contact Teledyne QImaging Support.
Images Not Displayed
If no images appear:
• Confirm that the camera’s power is on.
• Confirm that the correct MicroPublisher 6 camera is selected in your imaging software application.
• Power off the camera and the host computer and check all system connections. Restart.
• Confirm that the camera is operational by taking an image with a standard C-mount lens attached to your
MicroPublisher 6 camera. Using normal room lighting, place the camera on a table about 3 meters away from an
object and acquire an image.
If the camera is powered on and recognized by the computer and still is not able to capture an images, please contact
Teledyne QImaging Support.
PVCAM Error Message Appears
If a PVCAM error message appears, please note the message’s number code and contact Teledyne QImaging Support.
Lengthy Pauses During Imaging
If you notice lengthy pauses marked by a lot of disk activity while imaging:
• Close any other programs that may be running.
• Install more physical memory to your computer system.
Camera Fan Not Running
The MicroPublisher 6 camera has a fan that operates continuously. If the camera is imaging, but the fan is not operating,
please contact Teledyne QImaging Support. The fan can be viewed through the vent holes on one side of the camera.
Camera Running Too Warm
It is normal for the camera to be slightly warm to the touch while in operation. However, if the camera is more than slightly
warm to the touch (and at least one inch of space has been left around the camera housing), switch off the camera immediately
and contact Teledyne QImaging Support. If the camera has become hot due to having cooling blocked, move the camera
to allow free air flow. Contact Teledyne QImaging Support if the camera fails to recover regulated cooling. Note that heat is
only emitted from one side of the camera: air goes in the camera across cooling fins out of camera.
Chapter 4 – Troubleshooting
