Appendix A Technical Information
A.1 Troubleshooting
The table below will help you solve problems during the installation of the device. If you cannot solve the problem,
please ask your distributor for additional information.
Symptom
Solution
None of the LEDs lights up on
the device.
Check the power supply to the device (power cable, main power outlet).
The local console does not re-
spond.
Check the console cable is the right one and it is connected to the device and the
asynchronous terminal.
Check the terminal has the correct port configured.
Check the terminal configuration is 9600 8N1.
Check the console is not an events process.
The local console only displays
rubbish.
Check the terminal has the correct port configured.
Check the terminal configuration is 9600 8N1.
You have forgotten the access
password for the device.
Ignore the configuration through the RST button (as explained in the relevant sec-
tion).
The date and time in the device
are lost on when restarted.
Parameters configured through the time set command are lost when the device
restarts. Use the NTP protocol to keep the date and time configuration.
The LAN LED does not light up
in green.
Check the Ethernet cable and the network connection (you may need a crossover
cable).
The S LED is red.
Check the SIM card has been inserted correctly,
or
Check the SIM PIN is correct,
or
Check the antenna is properly installed (been screwed in correctly),
or
Get your technical service to check the device is in the optimum position for the
service.
A.2 Updating the software
The Regesta-PRO ER B can be updated to new releases. Please contact your distributor for further details on new
releases.
There are various ways to update a Teldat router. For further information, please see manual “Teldat Dm748-I
Soft-
ware Updating
”.
The software required to update Teldat routers is supplied in a format known as distribution. This consists of a
single file, which contains all the files needed to update your device as well as in-depth information on the contents of
the files.
Teldat S.A.
Technical Information
Regesta-PRO ER B Router
17
