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12
Troubleshooting
Always check the unit and accessories before use to prevent damage and defects.
1. Make sure the batteries have sufficient charge and are not corroded.
2. Make sure the cables fit tightly into the connection sockets of the device.
If you cannot remedy the defects as described below, contact Customer Service.
Problem
Possible Cause
Solutions
The device does not
turn on
No battery or bad battery
Replace batteries
The device turns on
and then off again
Battery not inserted properly
Battery life expired
Insert batteries again or
replace batteries
The device turns on,
but does not generate
electric pulses
Intensity is too low
Increase the intensity
Lead-wire broken
Replace lead-wires
Lead-wires not connected
properly
Reinsert lead-wires
correctly
Treatment time has expired
Switch unit OFF and back ON
The battery power is low
Replace batteries
Unpleasant feeling beneath the pads
Poor pad contact
Ensure the pads have a thin layer
of gel on them and they are flat
against your skin
The unit does not turn on even though
new batteries have been inserted
Device may be faulty
Contact customer service
13
Guidance and manufacturer’s declaration – electromagnetic emissions
The device is intended for use in the electromagnetic environment specified below. The customer
or the user of the device should assure that it is used in such an environment.
Emissions
Compliance
Electromagnetic environment-- guidance
RF emissions CISPR 11
Group 1
The EQUIPMENT uses RF energy only for its internal
function. Therefore, its RF emissions are very low
and are not likely to cause any interference in nearby
electronic equipment.
RF emissions CISPR 11
Class B
The EQUIPMENT is suitable for use in all establish-
ments including domestic establishments and those
directly connected to the public low-voltage power
supply network that supplies buildings used for
domestic purposes.
Harmonic emissions
IEC 61000-3-2
Not ap-
plicable
Voltage fluctuations/
flicker emissions IEC
61000-3-3
Not ap-
plicable
Guidance and manufacturer’s declaration – electromagnetic immunity
The device is intended for use in the electromagnetic environment specified below. The customer or the user of the
device should assure that it is used in such an environment.
Immunity test
IEC 60601 test level
Compliance level
Electromagnetic environment
-guidance
Electrostatic
discharge (ESD) IEC
61000-4-2
± 6 kV contact
± 8 kV air
± 6 kV contact
± 8 kV air
Floors should be wood, con-
crete or ceramic tile. If floors
are covered with synthetic
material, the relative humidity
should be at least 30 %.
Electrical fast
transient/burst IEC
61000-4-4
± 2 kV for power
supply lines ± 1 kV
for input/output lines
± 2 kV for power
supply lines ±
1 kV for input/
output lines
Mains power quality should
be that of a typical commer-
cial or hospital environment.
Surge IEC 61000-4-5
± 1 kV line(s) and
neutral to line(s)
± 2 kV line(s) to
earth
Mains power quality should
be that of a typical commer-
cial or hospital environment.
Conducted RF IEC
61000-4-6
3 Vrms
150 kHz to 80 MHz
3 Vrms
150 kHz to 80
MHz
Interference may occur in the
vicinity of equipment marked
with the following symbol:
Radiated RF IEC
61000-4-3
3 V/m
80 MHz to
2.5 GHz
3 V/m
80 MHz to
2.5 GHz
NOTE: U
T
is the a.c. mains voltage prior to application of the test level
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