39
24 Troubleshooting guide
Fault
Possible cause
Solution
Remote control does not
work
Wrong remote control code
used
Set the correct remote
control code
(see 7.2.5)
Batteries are dead
Replace batteries
(see section 3.5)
Various channels not shown
in channel list
Wrong channel list selected Select a different channel list
(see section 8.4.3.1)
Programmes such as DSF
and Tele 5 have interference
at certain times
Interference from cordless
DECT telephones
Increase distance between
base station and receiver
Sound OK, no TV picture
Radio mode called up and
radio background image is
switched off
Check setting
(see sections 7.7.1 and 8.4.7)
Scart plug not connected
correctly
Connect Scart plug properly
Picture not fully visible or
distorted
Picture format not correctly
set
Check picture format
(see section 7.3.1)
Wrong picture display/
zoom selected
Check picture display/zoom
in menu
(see section 7.3.2)
Check zoom setting
(see section 8.12)
No picture, no sound, display
not on
No mains voltage
Check mains adapter and
plug
No picture via HDMI
HDMI resolution used is not
supported by TV
Modify HDMI resolution
(see section 7.3.3)
for the correct device or
connect via Scart lead
No sound via HDMI, picture
OK
Wrong HDMI sound format
selected
Check HDMI sound format
(see section 7.4.5)
No sound or wrong audio
playing
Dolby Digital active or wrong
audio language selected
Check setting in menu
(see sections 7.4.1 and 7.4.3)
Check Dolby Digital/
language selection
(see section 8.7)
