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10 SUPPORT

DMS-CTC-20101206-0017 v1.0

10 Support

Introduction

This chapter suggests solutions for issues that you may encounter while installing, configuring or using your Technicolor
Gateway.

If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com

or contact your service

provider.

Topics

This chapter describes the following topics:

Topic

Page

10.1 Setup Troubleshooting

10.2 General Technicolor Gateway Troubleshooting

10.3 Wired Connection Troubleshooting

10.4 Wireless Connection Troubleshooting

10.5 Reset to Factory Defaults

Содержание TG587n v3

Страница 1: ...SETUP AND USER GUIDE Technicolor TG587n v3 ...

Страница 2: ......

Страница 3: ...SETUP AND USER GUIDE Technicolor TG587n v3 ...

Страница 4: ...s of the Wi Fi Alli ance UPnP is a certification mark of the UPnP Implementers Corporation DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Microsoft MS DOS Windows Windows NT and Windows Vista are either registered tradema...

Страница 5: ... 1 Setting up a Wireless Connection 24 3 3 2 Setting up a Wired Connection 25 3 4 Configure the Technicolor Gateway 26 3 5 Setting Up the 3G Fall Back WAN Connection 27 3 5 1 Managing your Mobile Connection with the Technicolor Gateway GUI 28 3 5 2 Inserting a Mobile USB Adapter 29 4 Configuration Tools 31 4 1 Technicolor Gateway GUI 32 4 1 1 Access 33 4 1 2 Components 34 4 1 3 Protecting Access t...

Страница 6: ...UPnP 65 8 1 2 Managing your Internet connection via UPnP 66 8 1 3 Configuring UPnP on the Technicolor Gateway 68 8 1 4 Installing UPnP on Windows XP 69 8 2 Assigning a service HTTP FTP to a Computer 71 8 3 Dynamic DNS 73 9 Internet Security 75 9 1 Parental Control 76 9 1 1 Configuring Content based Filtering 78 9 1 2 Adding Rules for Address Based Filtering 79 9 2 Firewall 81 10 Support 83 10 1 Se...

Страница 7: ...perlink to a Web site Example For more information visit us at www technicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus an...

Страница 8: ...2 ABOUT THIS SETUP AND USER GUIDE DMS CTC 20101206 0017 v1 0 ...

Страница 9: ... Started Introduction This chapter gives you a brief overview of the main features and components of the Technicolor Gateway After this chapter we will start with the installation Do not connect any cables to the Technicolor Gateway until instructed to do so ...

Страница 10: ...s Wired access for your local network devices via the Ethernet interface For more information see 3 3 2 Setting up a Wired Connection on page 25 Wireless access for your local network devices via the integrated IEEE 802 11n wireless access point For more information see 5 The Technicolor Gateway Wireless Access Point on page 39 An Integrated Media Server allowing you to share your media with media...

Страница 11: ...eway or modem in front of the Technicolor Gateway will establish the connection to the Internet This scenario is used when The Internet connectivity is provided by another device for example a cable modem The Technicolor Gateway is used to add specific services to your home network Your service provider is using Ethernet in the First Mile EFM The Ethernet signal is directly coming into your home Y...

Страница 12: ... v1 0 1 3 Components Overview This section provides an overview of the different components of the Technicolor Gateway Topic Page 1 3 1 Power 7 1 3 2 Local Network Connection 8 1 3 3 Broadband Connection 9 1 3 4 Buttons 10 1 3 5 Status LEDs 11 ...

Страница 13: ...upply Power switch The power switch allows you to power on off your Technicolor Gateway To power the Technicolor Gateway on or off press the power switch for two seconds and then release it The Technicolor Gateway is powered off when none of the status LEDs are lit Only use the power supply delivered with your Technicolor Gateway ...

Страница 14: ...ion on page 25 Ethernet port 4 is a Gigabit Ethernet port and has a maximum speed of 1 Gbps Gigabit per second The other Ethernet ports have a maximum speed of 100Mbps Megabit per second A LED may be provided per Ethernet port to indicate link integrity or activity USB Port The USB port can be used to Connect a USB mass storage device to share your content for example music movies On your local ne...

Страница 15: ...Connection Overview DSL port This port can be used to connect your Technicolor Gateway to your service provider s DSL network WAN port This port allows you to use your Technicolor Gateway as Local Router For more information see 1 2 User Scenarios on page 5 DSL WAN ...

Страница 16: ...nicolor Gateway would be using for the wireless access point For more information see ECO button on page 47 The LED on the ECO button summarizes the overall status of your Technicolor Gateway Reset button The Reset button allows you to reset your Technicolor Gateway to factory defaults For more information see 10 5 Reset to Factory Defaults on page 88 Reset Colour State Description Green Solid on ...

Страница 17: ...ireless LED Internet Broadband Wireless Ethernet WPS ECO The other status LEDs are only activated when the Internet service is down Colour State Description Green Solid on Network device connected to the Ethernet switch Blinking Network device connected to the Ethernet switch and sending receiving data Off No Ethernet connection on your local network Colour State Description Green Solid on No wire...

Страница 18: ...te Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off Technicolor Gateway powered off Colour State Description Green Solid on Connected to the WAN device Off Not connected to the WAN device Colour State Description Green Solid on Connected to the Internet no activity Blinking Connected to the Internet sending receiving ...

Страница 19: ...ave the installation information for example user name password service profile provided by your service provider at hand Local connection requirements Wireless connection If you want to connect your computer using a wireless connection your computer must be equipped with a WiFi certified wireless client adapter Wired connection If you want to connect a computer using a wired connection your compu...

Страница 20: ...14 1 GETTING STARTED DMS CTC 20101206 0017 v1 0 ...

Страница 21: ...Snow Leopard Mac OS X 10 5 Leopard You must have administrative rights on your computer If you do not comply with these requirements use the 3 Manual Installation on page 17 Running the Setup wizard To start the Setup wizard 1 Insert the Setup CD into your computer s CD or DVD drive 2 If your computer runs Microsoft Windows The Setup CD starts automatically If the Setup CD does not autostart see T...

Страница 22: ... refer to 10 1 Setup Troubleshooting on page 84 Backup your configuration Once you successfully installed your Technicolor Gateway it is recommend to backup your configuration This will allows you to return to this configuration when needed for example after misconfiguration For more information see 4 2 Backing Up Restoring your Configuration on page 37 If you reconfigure your Technicolor Gateway ...

Страница 23: ...rmation see 3 3 Connecting Your Network Devices to the Technicolor Gateway on page 23 4 Configure your Technicolor Gateway For more information see 3 4 Configure the Technicolor Gateway on page 26 5 Share your content or media on your local network continue with 7 Sharing Content on your Technicolor Gateway on page 49 6 If you purchased the mobile USB adapter setup the 3G backup connection For mor...

Страница 24: ...u are using the Technicolor Gateway as DSL Gateway continue with 3 1 1 Setting up your Technicolor Gateway as DSL Gateway on page 19 Local Router continue with 3 1 2 Setting up your Technicolor Gateway as Local Router on page 21 For more information see 1 2 User Scenarios on page 5 you can use your Technicolor Gateway in either of the following scenarios ...

Страница 25: ...his capability so here you have to use a filter or splitter to remove the DSL signal How does a filter splitter look like A splitter filter is a box that typically has the following connectors A Line input This connector must be connected to the input signal that needs to be filtered A Phone PSTN output This connector offers filtered output signal It only contains the Voice component and can only ...

Страница 26: ...ALLATION DMS CTC 20101206 0017 v1 0 2 Plug one end of the cable in the grey DSL port on the back of your Technicolor Gateway 3 Plug the other end of the cable into the DSL MODEM output port of your filter splitter DSL ...

Страница 27: ...h red connectors you can use that cable 2 Plug one end of the cable in the red WAN port on the back of your Technicolor Gateway 3 Plug the other end of the cable into the Ethernet port of your Internet gateway modem The WAN port can only be used to connect your Technicolor Gateway to an Internet gateway modem You can not use it to connect other devices for example a computer to the Technicolor Gat...

Страница 28: ... the power port of the Technicolor Gateway 2 Plug the other end of the power cord into an electrical outlet 3 The Technicolor Gateway automatically starts up For more information about how to powering on off the Technicolor Gateway see Power switch on page 7 4 Wait at least two minutes to allow the Technicolor Gateway to complete the start up phase ...

Страница 29: ...our Network Devices to the Technicolor Gateway Choose your connection method To connect your device via A wireless connection continue with 3 3 1 Setting up a Wireless Connection on page 24 A wired connection continue with 3 3 2 Setting up a Wired Connection on page 25 ...

Страница 30: ... ceilings between the wireless client and the access point Distance between the wireless client and the access point To fully benefit from the improved connection speed offered by the IEEE 802 11n standard it is recommended to only connect IEEE 802 11n wireless clients to your Technicolor Gateway Connecting older for example IEEE 802 11g wireless clients may also slow down connection speed of the ...

Страница 31: ... the Ethernet cable to one of the yellow Ethernet ports of your Technicolor Gateway 2 Connect the other end of the Ethernet cable to your network device 3 Your network device is now connected to your network No additional configuration is needed unless specified by your service provider You can not use the red WAN port to connect to the local Ethernet network The WAN port can only be used to conne...

Страница 32: ...consult the help of your web browser Procedure Proceed as follows 1 Open your web browser 2 The Technicolor Gateway informs you that you have not yet configured your Technicolor Gateway If this window does not appear browse to http dsldevice lan or to the IP address of your Technicolor Gateway by default 192 168 1 254 and click Technicolor Gateway on the menu on the left hand side 3 Click Setup my...

Страница 33: ...orks and provide new services and higher data transfer speeds What do I need To start using 2G 3G as a connection on the Technicolor Gateway you need A mobile USB adapter A registered Security Identity Module SIM card Configure 2G 3G as WAN connection Proceed as follows 1 Configure your mobile connection For more information see 3 5 1 Managing your Mobile Connection with the Technicolor Gateway GU...

Страница 34: ...ices 3 Click View more for the mobile USB connection The Overview page of the mobile USB connection is shown 4 In the location bar click Configure The Configure page of the mobile connection appears 5 Under Mobile Information update the following fields if necessary APN The public APN used to access the Internet or the private APN to access a local network Operator Mode 2G 3G automatic let the Tec...

Страница 35: ...oceed as follows to insert the mobile USB adapter 1 Power off the Technicolor Gateway 2 Insert your SIM card into the mobile USB adapter 3 Plug the mobile USB adapter in one of the USB port s of your Technicolor Gateway 4 Power on the Technicolor Gateway If you do not power off the Technicolor Gateway first the mobile USB adapter will not be detected ...

Страница 36: ...30 3 MANUAL INSTALLATION DMS CTC 20101206 0017 v1 0 ...

Страница 37: ...he Technicolor Gateway Setup CD allows you to configure your Technicolor Gateway and helps you to connect your computers to the Technicolor Gateway For more information see 2 Guided Installation on page 15 The Technicolor Gateway GUI allows you to configure your Technicolor Gateway via your web browser For more information see 4 1 Technicolor Gateway GUI on page 32 ...

Страница 38: ... Introduction The Technicolor Gateway Graphical User Interface GUI allows you to configure your Technicolor Gateway using your web browser Requirements JavaScript must be enabled on your browser this is the default setting For more information consult the help of your web browser ...

Страница 39: ...and password and click OK 4 The Technicolor Gateway GUI appears Access the Technicolor Gateway via UPnP You can also access the Technicolor Gateway GUI using the Internet Gateway Device IGD icon if your computer runs one of the following operating systems Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP For more information see 8 1 UPnP on page 64 Remote access It is also possible ...

Страница 40: ...nicolor Gateway Provides basic information on the Technicolor Gateway Broadband Connection Allows you to view configure your broadband connections Toolbox Allows you to configure the network services and security settings of your Technicolor Gateway Home Network Allows you to manage your local network Help Allows you to view context related help information Label Description 1 Menu 2 Login section...

Страница 41: ...c light Information messages indicated by a green traffic light Navigation bar The Navigation bar displays your current position in the Technicolor Gateway GUI Some page are available in different configuration levels These pages have additional links for example Overview Configure in the right part of the navigation bar that allow you to switch between the configuration levels Content pane The co...

Страница 42: ... for more information see 7 3 The FTP Server on page 58 How to change your password Proceed as follows 1 On the Toolbox menu click User Management 2 In the Pick a task list click Change my password 3 Enter your new password and click OK 4 Your new password is now active The next time that you log on to the Technicolor Gateway GUI you will have to enter this password It is recommended to change the...

Страница 43: ... Save or Restore Configuration 4 Under Backup current configuration click Backup Configuration Now 5 The Technicolor Gateway prompts you to save your backup file 6 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see 4 1 Technicolor Gateway GUI on page 32 2 On the Technicolor Gateway menu click ...

Страница 44: ...nternet User name and Password Contains the user name and password are needed to access your Technicolor Gateway remotely If wanted you can change the automatically generated password in the Password box 3 Click Enable Remote Assistance Accessing your Technicolor Gateway from the Internet Proceed as follows 1 Open your web browser 2 Type the URL that was listed in the URL field on the Remote Assis...

Страница 45: ... a computer to a wireless access point Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless client Configuring your wireless clients For more information on how to establish a wireless connection to the Technicolor Gateway see 5 1 Connecting Your Wireless Client via WPS on page...

Страница 46: ...less clients that are in registration mode You now have two minutes to start WPS on your wireless client 3 Start WPS on your wireless client 4 The Technicolor Gateway is now exchanging the security settings 5 At the end of the procedure the status of the WPS LED will change to either of the following Solid green This indicates that you have successfully registered your wireless client You are now ...

Страница 47: ...ssible move your wireless client closer to your Technicolor Gateway or use a wireless repeater to extend the range of your wireless network Another device is interfering on the selected wireless channel Change the wireless channel of your Technicolor Gateway For more information see Change the wireless channel on page 87 ...

Страница 48: ...manually and you can t remember your settings try one of the following 1 Use a computer that is already connected to your network 2 Browse to the Technicolor Gateway GUI For more information see Accessing the Technicolor Gateway GUI on page 33 3 On the Home Network menu click Wireless 4 In the upper right corner click Details 5 Under Configuration you can find the network name SSID Security you ca...

Страница 49: ...red encryption type but wireless clients do not support WPA2 can still use WPA as encryption type Choose this option if not all of your wireless clients support WPA2 or if you are not sure Wireless clients that support WPA2 will use WPA2 the others will use WPA WPA The first version of WPA Choose this option if you are sure that none of your wireless clients support WPA2 WEP Encryption The least s...

Страница 50: ...rsion of your choice For more information see Encryption types on page 43 7 Click Apply 8 Reconnect your wireless client s to the Technicolor Gateway using these new security settings For more information see 5 1 Connecting Your Wireless Client via WPS on page 40 or 5 2 Connecting Your Wireless Client without WPS on page 42 ...

Страница 51: ...greement to reduce the power consumption of broadband access devices For more information see 6 1 Code of Conduct on page 46 Technicolor power saving innovations To further reduce the power consumption Technicolor has developed the ECO Manager This system constantly monitors the services provided by the Technicolor Gateway and automatically switches unused services to an ECO friendly state For mor...

Страница 52: ...itch to low power mode This is a state in which devices are only allowed to use a limited amount of energy to be able to power its components and respond to user activity Example Take the following example The user switches off his computer at 20 00 There are no other devices connected to the Technicolor Gateway The Technicolor Gateway switches to low power mode This results in a considerable drop...

Страница 53: ...d by default but it is possible to enable it via the Technicolor Gateway GUI To enable power reduction 1 Browse to the Technicolor Gateway GUI For more information see Accessing the Technicolor Gateway GUI on page 33 2 Under Home Network click Wireless 3 In the Navigation bar click Configure 4 Under Configuration Select Power Reduction Enabled to enable power reduction Clear Power Reduction Enable...

Страница 54: ...color Gateway for a longer time for example you are going on holiday you should consider to turn off the Technicolor Gateway This way no energy will be consumed at all However be aware that if you turn off the Technicolor Gateway all services provided by the Technicolor Gateway that require access to the Internet will not be available For example No Digital TV is provided If your set top box is co...

Страница 55: ...teway offers three types of services to share your content The following table gives a you a brief overview of the main functions Network File Server UPnP AV Media Server FTP Server Function Store and access your data on your local network Make media files available for UPnP AV capable devices like Media players Set Top boxes from your local network Store and access your data from the Internet Acc...

Страница 56: ...ug your USB memory stick or external hard disk in one of the USB port s of your Technicolor Gateway By using a USB hub you can connect up to five USB mass storage devices to the Technicolor Gateway Do not remove your USB storage device without stopping it first otherwise data might be lost For more information see 7 5 Safely Removing your USB Storage Device on page 62 ...

Страница 57: ...Server Windows Networking you can change the following settings Server Name Enter the name that you want to use to access the Technicolor Gateway Server Description Add a short description for what kind of data is stored on the USB storage device Workgroup Enter the same workgroup as used by your computer s Server Enabled Select this option to enable the Network File Server 5 Click Apply 6 All use...

Страница 58: ...only the Media and Shared folders of the managed partition are displayed For more information on managed partitions see 7 4 Managing your Shared Content on page 60 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the shared content on Mac Proceed as follows 1 On the Go menu clic...

Страница 59: ... GATEWAY DMS CTC 20101206 0017 v1 0 3 The following window appears Select Guest and click Connect 4 If prompted select the partition that you want to open and click OK 5 Your USB storage device is now mounted and is displayed on your desktop ...

Страница 60: ... certified devices To allow you to access your media in a quick and easy way the Technicolor Gateway scans your storage device for meta data information for example title artist album and stores it in a database When you are looking for a file the Technicolor Gateway can simply query the database instead of having to go through all the files UPnP AV network components A UPnP AV network consists of...

Страница 61: ...onfigure 4 Under UPnP AV Media Server click Server Enabled 5 Click Apply Media Database When you plug in your USB storage device the Technicolor Gateway will automatically start building the media database This database contains all meta data of the media files stored on your USB storage device To view the status of the media database 1 Browse to the Technicolor Gateway GUI For more information se...

Страница 62: ...twork are able to view this list and play or view items from this list On your UPnP AV renderer the Technicolor Gateway s UPnP AV media server will be listed as Technicolor TGXXX Below you can find a screenshot taken on a smartphone with a UPnP AV client Via this entry you can browse to your media files Windows 7 Windows 7 has native support for UPnP AV It automatically detects UPnP AV and makes y...

Страница 63: ...will find the Technicolor Gateway s UPnP AV Media Server displayed as Technicolor TGXXX 3 Double click the Technicolor Gateway s UPnP AV Media Server to access your media files 4 Windows Media Player starts up Your Technicolor Gateway s UPnP AV Media Server is listed on the left This entry allows you to browse to your media files ...

Страница 64: ...way GUI For more information see Accessing the Technicolor Gateway GUI on page 33 2 On the Toolbox menu click User Management 3 In the Pick a task list click Change my password 4 Leave the Old Password box empty 5 Type your new password both in the New Password box and Confirm New Password box Enable the FTP Server and select the managed partition Proceed as follows 1 Browse to the Technicolor Gat...

Страница 65: ...the Technicolor Gateway network you can also access the FTP server using its local address 192 168 1 253 Additional configuration Because most service providers use dynamic IP addresses the IP address of your Internet connection may change frequently This implies that the link to the FTP server will also change every time the public IP changes With Dynamic DNS you can assign a host name to the IP ...

Страница 66: ...Server UPnP AV Media Server For more information see 7 2 The UPnP AV Media Server Shared folder The Shared folder is a folder to share files both on the local network and the Internet This folder can only be accessed via the following server The Network File Server For more information see 7 1 The Network File Server FTP Server For more information see 7 3 The FTP Server Ummanaged vs managed The f...

Страница 67: ... creates following folders Media Use this folder to share your media files with others users on your network You can store your media files in following subfolders Movies Music Pictures Shared Use this folder to share your other data with other users on your network Optionally users can also access this folder using FTP For more information see 7 3 The FTP Server on page 58 If the above folders al...

Страница 68: ... device from the Technicolor Gateway you may loose your data To avoid this you must first stop your USB storage device Stopping your USB storage device Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Content Sharing 3 In the Navigation bar click Configure 4 Click Stop 5 Unplug your USB storage device from the Technicolor Gateway ...

Страница 69: ... we will take a closer look at following features Feature availability Depending on the configuration offered by your service provider some features may not be available on your Technicolor Gateway For more information contact your service provider Topic Page 8 1 UPnP 64 8 2 Assigning a service HTTP FTP to a Computer 71 8 3 Dynamic DNS 73 ...

Страница 70: ...ion see 8 1 1 Accessing Your Technicolor Gateway via UPnP on page 65 If you are using a PPP connection to connect to the Internet you can enable disable your Internet connection without having to open the Technicolor Gateway GUI For more information see 8 1 2 Managing your Internet connection via UPnP on page 66 You do not have to manually create port mappings to run services on a computer The aut...

Страница 71: ...u click Network 2 The Network window appears 3 Right click your Technicolor Gateway displayed as Technicolor TGXXX and click View device web page 4 The Technicolor Gateway GUI appears Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click your Technicolor Gateway displayed as Technicolor TGXXX 4 The Technicolor Gateway GUI appears...

Страница 72: ...ndows Start menu click Network 2 The Network window appears 3 Right click your Technicolor Gateway displayed as Technicolor TGXXX 4 If you are currently Connected to the Internet click Disable to disconnect from the Internet Not connected to the Internet click Enable to connect to the Internet Windows XP Proceed as follows 1 On the Windows Start menu click Settings Control Panel 2 The Control Pane...

Страница 73: ...right click the Internet Connection icon you can connect disconnect your connection to the Internet Disabling this feature To prevent that users can connect disconnect you can enable Extended Security This feature is enabled by default For more information see 8 1 3 Configuring UPnP on the Technicolor Gateway on page 68 ...

Страница 74: ...P 4 Click Apply Extended Security If Extended Security is enabled only limited UPnP operation between the host and the Technicolor Gateway is allowed A local host is not allowed to connect disconnect the Technicolor Gateway Internet connection You can then only connect disconnect the Internet connection via the Technicolor Gateway GUI Address translation mappings can only be added or changed via U...

Страница 75: ...nts list select Networking Services and click Details 5 The Networking Services window appears Select Universal Plug and Play or UPnP User Interface and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Click Finish to quit Adding IGD Discovery and Co...

Страница 76: ...mponents Wizard appears Select Networking Services in the Components list and click Details 5 The Networking Services window appears Select Internet Gateway Device Discovery and Control Client and click OK 6 Click Next to start the installation and follow the instructions in the Windows Components Wizard 7 At the end of the procedure the wizard informs you that the installation was successful Clic...

Страница 77: ...re running a server or an application that acts as a server for example a HTTP server Internet game the initial message will come from the Internet and the Technicolor Gateway has no information to decide to which computer it should forward the incoming message Solution To avoid this problem you can do either of the following Enable UPnP Assign a game or application to a local networking device UP...

Страница 78: ...menu click Game Application Sharing 3 In the Pick a task list click Assign a game or application to a local network device 4 In the Game or application list click the service you want to run on the computer For example HTTP Server World Wide Web 5 In the Device list select the computer to which you want to assign the service Your computer will be listed with its computer name 6 All incoming reques...

Страница 79: ...s org www no ip com www dtdns com Procedure Proceed as follows 1 Browse to the Technicolor Gateway GUI For more information see Accessing the Technicolor Gateway GUI on page 33 2 On the Toolbox menu click Dynamic DNS 3 On the Navigation bar click Configure 4 Select the Enabled check box 5 If necessary select the broadband connection to which you want to assign the Dynamic DNS host name in the Inte...

Страница 80: ...74 8 TECHNICOLOR GATEWAY NETWORK SERVICES DMS CTC 20101206 0017 v1 0 ...

Страница 81: ...NET SECURITY DMS CTC 20101206 0017 v1 0 9 Internet Security Overview The Technicolor Gateway offers various options to secure your network and network connection Topic Page 9 1 Parental Control 76 9 2 Firewall 81 ...

Страница 82: ...ontent category server is updated at regular intervals Combining the two filters Address based filtering has priority over content based filtering This means that when you are blocking a specific category you can still access a specific address provided you create a rule to allow access to that URL For example if you are blocking content from the Finance Investment category you can create a rule t...

Страница 83: ... address based filter only Take this option if content filtering is not available on your Technicolor Gateway or you don t want to use it To configure address based filtering 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Parental Control 3 On the Navigation bar click Configure 4 Make sure that the Use Address Based Filter check box is selected 5 In the Action for Unknown Site...

Страница 84: ... view of the content that will be blocked for this level click the Edit link next to the content level If needed you can change the Name Description and Configuration of the content level 4 Click Apply after you have made your changes Creating your own content level Proceed as follows 1 In the Pick a task list click Create a new content level 2 Enter a Name and Description for your content level a...

Страница 85: ...eway GUI 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type the URL of the Web site you want to block for example mail provider com in the Web Site box 5 In the Action list click Block 6 Click Add Allow access to a specific web site Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Parental Control...

Страница 86: ...Redirect all web sites Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Parental Control 3 Make sure the Use Address Based Filter check box is selected 4 Type in the Web Site box 5 Click Redirect in the Action list 6 Type the URL of the Web site you want to redirect to for example mycompany com internetpolicy htm in the Redirect box 7 Click Add ...

Страница 87: ...hnicolor Gateway including Game and Application Sharing This is the default firewall level Changing the security level Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Toolbox menu click Firewall 3 The Firewall page appears In the upper right corner click Configure 4 Under Security Settings select the security level of your choice and click Apply Creating your own security level...

Страница 88: ...c this can be a protocol DNS SMTP or a specific Technicolor Gateway system service 8 Select an Action that should be done on traffic for which the firewall rules applies Accept to allow the traffic to pass Deny to drop the traffic without notification Count to let the traffic pass but count it Hits 9 Click Apply Use Any as IP address in case all traffic for the interface should be parsed Use Any a...

Страница 89: ...ay If the suggestions do not resolve the problem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 10 1 Setup Troubleshooting 84 10 2 General Technicolor Gateway Troubleshooting 85 10 3 Wired Connection Troubleshooting 87 10 4 Wireless Connection Troubleshooting 87 10 5 Reset to Factory Defaults 88 ...

Страница 90: ...k Run c In the Open field type the following path D Setup exe where D stands for the drive letter of your CD or DVD ROM drive Mac OS X a On your desktop double click the CD icon b Double click Menu Your Technicolor Gateway has not been found If you see this error during setup make sure that The Technicolor Gateway is turned on and fully initialized Your computer has a valid IP address that is any ...

Страница 91: ...r telephone line For more information contact your Internet Service Provider The Internet LED does not light up If you must authenticate to connect to the Internet make sure that your user name and password are correct Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Broadband menu click Internet Services 3 Under Internet click View More 4 Check your user name 5 Re enter your pa...

Страница 92: ...ooting Ethernet LED does not light up Make sure that The Ethernet cable is securely connected to the Ethernet port on your Technicolor Gateway and your computer You are using the correct cable type for your Ethernet equipment that is at least UTP CAT5 with RJ 45 connectors ...

Страница 93: ...ireless client manager If the signal is low try to reposition the Technicolor Gateway or if available redirect the antenna s of the Technicolor Gateway for optimal performance Change the wireless channel Use WPA 2 PSK as encryption For more information see 5 3 Securing Your Wireless Connection on page 43 Change the wireless channel Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 Under...

Страница 94: ...tting the Technicolor Gateway via the Technicolor Gateway GUI Reset the Technicolor Gateway via the Reset button Resetting the Technicolor Gateway via the Technicolor Gateway GUI Proceed as follows 1 Browse to the Technicolor Gateway GUI 2 On the Technicolor Gateway menu click Configuration 3 In the Pick a task list click Reset my Technicolor Gateway 4 The Technicolor Gateway restores the initial ...

Страница 95: ...DMS CTC 20101206 0017 v1 0 3 The Technicolor Gateway restarts Your system administrator may have disabled the physical reset button of the Technicolor Gateway In this case a hardware reset to defaults is not possible ...

Страница 96: ...90 10 SUPPORT DMS CTC 20101206 0017 v1 0 ...

Страница 97: ......

Страница 98: ...s referenced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice DMS CTC 20101206 0017 v1 0 THOMSON TELECOM BELGIUM NV Prins Boudewijnlaan 47 2650 Edegem Belgium www technicolor com ...

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