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DIGIgarde PLUS User Guide

Last Change

Copyright

©

2012 TDSi

13 May, 2016

Page 57

8.

8.

8.

8.

Troubleshooting

Troubleshooting

Troubleshooting

Troubleshooting

8.1

8.1

8.1

8.1

How to reset language back to

How to reset language back to

How to reset language back to

How to reset language back to
Engl

Engl

Engl

English

ish

ish

ish

1.

Ensure that the display is showing the time and date. If not, press the

ESC

key until it does.

2.

Press the menu button once to display the menu.

3.

Press the down arrow once (to select Options) and press

OK.

4.

Press

OK

to select

System Options.

5.

Press the down arrow once to select language and press

OK.

6.

Press the down arrow until

ENG

is displayed and press

OK.

7.

Press

ESC

and then

OK

to save the language.

8.

Restart the reader.

8.2

8.2

8.2

8.2

How to reset the unit

How to reset the unit

How to reset the unit

How to reset the unit

If you lock yourself out of the menu you can get back in using an override method.
Please refer to the SDK manual for details.

Firmware versions later than build 2815 have a system reset function; remove
power from the reader, activate the tamper by removing the unit from the mounting
plate. Reapply power and wait for the ‘System Broken’ message to be displayed,
and then hold down the Esc key for one minute. This will restore the reader to the
factory default settings.

8.3

8.3

8.3

8.3

How to clear admin privileges

How to clear admin privileges

How to clear admin privileges

How to clear admin privileges

Please refer to the SDK manual for details.

8.4

8.4

8.4

8.4

When fingerprint verificatio

When fingerprint verificatio

When fingerprint verificatio

When fingerprint verification fails

n fails

n fails

n fails

In some circumstances fingerprint verification fails because of the poor quality of
the enrolled fingerprint. The fingerprint may have been smoothed by rubbing (such
as sanding) or be subject to peeling skin through burns, disease or chemical
damage.

When enrolling a user ensure that the best fingerprint is picked and in cases where
these problems may occur, enrol several fingerprints. 1:1 matching may be more
effective (see page 3). In extreme cases, chose a password verification method for
the user.

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Содержание DIGIgarde PLUS

Страница 1: ...5 Fax 44 0 1202 724975 Sales Enquiries sales tdsi co uk General Enquiries info tdsi co uk Marketing Support marketing tdsi co uk Technical Support support tdsi co uk DIGIgarde PLUS Fingerprint Reader...

Страница 2: ...it may not be used for any purpose other than that for which it is supplied nor shall any part of it be reproduced without the prior written consent of TDSi Microsoft and Windows are registered trade...

Страница 3: ...4 3 Common reasons for enrolment failure 8 1 5 LED indication 8 2 2 2 2 Installation Installation Installation Installation 9 9 9 9 2 1 Unpacking 9 2 2 Fitting the mounting plate 9 2 3 Connecting DIGI...

Страница 4: ...ons menu 31 4 1 1 Date Time 32 4 1 2 Language 32 4 1 3 Date Format 33 4 1 4 Daylight Saving Time 34 4 1 5 Wiegand format 35 4 1 6 Advanced Options 36 4 2 Power management 37 4 3 Communication options...

Страница 5: ...aintenance aintenance aintenance aintenance 55 55 55 55 7 1 Cleaning the Keypad and Screen 55 7 2 Cleaning the Optical Sensor 55 8 8 8 8 Troubleshooting Troubleshooting Troubleshooting Troubleshooting...

Страница 6: ...2 wire RS 485 network 19 Figure 10 Access control options 40 Figure 11 Example of Access combination use 41 Tables Tables Tables Tables Table 1 Single factor verification modes 4 Table 2 Two factor ve...

Страница 7: ...ations Bypass card capability Provides a means to grant access for those with badly damaged fingerprints High speed matching algorithm Quickly scans and processes the fingerprint maximising user conve...

Страница 8: ...patterns using the DIGIgarde PLUS keypad its internal operating system and the DIGIgarde PLUS menu structure For information and instructions about the DIGIgarde PLUS software and how to program netwo...

Страница 9: ...r User User User v v v verification erification erification erification Verification is the process of assessing the identity of a user attempting to gain access through the DIGIgarde PLUS This may in...

Страница 10: ...Mode Description FP Only verify fingerprint using one of the following methods Enter ID verify FP 1 1 verification Verify FP 1 N verification Present RF card verify FP 1 1 verification ID Only verify...

Страница 11: ...N verification and present RF card Enter ID verify FP 1 1 verification present RF card FP ID RF Verify the fingerprint and ID or Fingerprint and RF Verify FP 1 N verification enter ID Verify FP 1 N ve...

Страница 12: ...hen a user ID is required since the DIGIgarde PLUS is only comparing the scanned fingerprint with one template The threshold can be set for all users Raising the threshold increases security while low...

Страница 13: ...em changes 1 4 1 4 1 4 1 4 How to use the fingerprint How to use the fingerprint How to use the fingerprint How to use the fingerprint sensor sensor sensor sensor The quality of the fingerprint verifi...

Страница 14: ...rification if this is an available Contact the administrator You may need to enrol another finger or use a password verification method instead Enroll Enroll Enroll Enroller s er s er s er s guideline...

Страница 15: ...ity screw To install and operate the DIGIgarde Plus software please refer to the DIGIgarde PLUS Software Guide Fixing plugs and screws Suppression diode 2 2 2 2 2 2 2 2 Fitting the mounting pl Fitting...

Страница 16: ...sing a pencil mark the positions of the three holes Figure 2 Mark the fixing and cable hole positions CAUTION Check for internal pipes and wires 3 Drill two 6 mm holes for the wall fixings and a singl...

Страница 17: ...4 Place the mounting plate on the wall and secure it in position with the screws Use a sprit level to ensure that the mounting plate is true Figure 4 Securing the mount to the mounting surface 5 Ensur...

Страница 18: ...e cable and replacing the reader 7 Lower the DIGIgarde PLUS into place and fit the security screw into the bottom of the unit Tighten the screw only sufficiently to retain the main housing against the...

Страница 19: ...omplete with connection cable Magnetic ring for EMC protection see below A suitable power supply with an output voltage of 10 to 14 VDC capable of supplying 500 mA peak Note that the power supply from...

Страница 20: ...put Data 1 WG OUT Yellow WD0 OUT Wiegand Output Data 0 White WD1 OUT Wiegand Output Data 1 Black GND Wiegand GND Blue LED LED Lock White SENSOR Door Sensor power Black GND Door Sensor ground Grey BUTT...

Страница 21: ...ly rated at 10 to 14 VDC and capable of supplying a current of 500mA Label Wire Colour Signal Description Power Black 0V Power GND Red 12V Power Input Using PoE Using PoE Using PoE Using PoE Connect t...

Страница 22: ...tted at each lock see below Suitable suppressors 1N4003 diodes are provided with each MICROgarde controller and can be purchased separately from TDSi For each lock allow 50 more than stated power rati...

Страница 23: ...n the door is locked in the event of a power failure Door Sensor Connection Door Sensor Connection Door Sensor Connection Door Sensor Connection Connect the door sensor to the White SENSOR and Black G...

Страница 24: ...upply reliable power to low power Ethernet network devices such as wireless access points WAP and security cameras To use PoE to power the DIGIgarde PLUS you must connect the unit to a PoE enabled net...

Страница 25: ...RS485 RS485 NOTE RS485 is no longer supported on current readers Half duplex 2 Half duplex 2 Half duplex 2 Half duplex 2 wire wire wire wire For a half duplex 2 wire network operation a single pair o...

Страница 26: ...2 Check In Check Out Check In Check Out Check In Check Out Check In Check Out The Welcome screen shows the time and date and the CheckIn CheckOut status of the unit To change the unit to a CheckIn st...

Страница 27: ...etup Setup This chapter describes how to enrol and verify users The following topics are included Setting up the Enroller account and optionally Manager and Administrator accounts Enrolling a user Tes...

Страница 28: ...DIGIgarde PLUS users who are authorized to enrol or delete users in the system Manager Additional powers except set advanced option and enrol manager or above privilege users Admin Supervisory role wi...

Страница 29: ...user to be enrolled 6 Press the OK button Now follow the procedures described in the following sections Enrolling a fingerprint Enrolling a password CAUTION If the admin is unable to log in it will b...

Страница 30: ...ssword verification option To enrol a user 1 Press the Menu button If you have registered an Administrator Manager or Enroller account you are prompted to verify your identity see page 7 After you hav...

Страница 31: ...press the OK button To add an additional fingerprint to an existing user account press the ESC button The procedure is the same in both cases 3 DIGIgarde PLUS displays the ID it will assign as the Use...

Страница 32: ...e OK button the template will not be saved If you want to enrol another user press the OK button If you want to enrol a backup fingerprint for the same user press ESC If you want to return to the main...

Страница 33: ...press the ESC button 2 DIGIgarde PLUS displays the ID it will assign as the User ID for this account The ID is a 9 digit number As you enrol users DIGIgarde PLUS automatically increments the ID start...

Страница 34: ...ord for the same user follow the first steps described in the previous section On the Enrol User menu use the keys to select the FP Pwd option Click on the OK button Now follow the steps on pages x an...

Страница 35: ...template in a Mifare card The template is not stored locally on the DIGIgarde PLUS and the unit will be unable to authenticate the user without their card To enrol a user with a smart card 1 Select E...

Страница 36: ...is not stored in the DIGIgarde PLUS This option provides a quick way to add a user to multiple readers 3 3 4 3 3 4 3 3 4 3 3 4 Unregister FP Card Unregister FP Card Unregister FP Card Unregister FP Ca...

Страница 37: ...settings on screen language date format lock timings Power Mng Set the time for the unit to enter its hibernation mode after a period of inactivity Comm Opt Configure communications settings for exam...

Страница 38: ...he third line 5 To navigate between the various fields year month day hours minutes seconds use the keys 6 When selected in this way edit a value by typing the new value on the keypad Repeat this proc...

Страница 39: ...the unit is switched off and back on again 4 1 3 4 1 3 4 1 3 4 1 3 Date Format Date Format Date Format Date Format To change the date format 1 From the Options menu use the keys to select Fmt Note tha...

Страница 40: ...OK button to confirm your selection 6 If you have enabled daylight saving time use the Enter DLST and Standard settings to identify the beginning and end of the daylight saving time period respectivel...

Страница 41: ...d five weeks DIGIgarde PLUS would assign the last Sunday of the month even if this occurred in week four 4 1 5 4 1 5 4 1 5 4 1 5 Wiegand Wiegand Wiegand Wiegand f f f format ormat ormat ormat Input Se...

Страница 42: ...r s privileges to those of normal user Note This option is only available to users with Administrator status Show Score Choose whether to display the verification score for fingerprint matching this m...

Страница 43: ...tails Use the third option on the Options menu to set the Communication Options Table 11 Communication options Communication Option Use Default BaudRate Set the baud rate for communications 9600 19200...

Страница 44: ...unit issues memory capacity warning 99 ReCheck Min Set the minimum period for relogging a user If a user is verified a second time within this period only a single log entry is recorded 0 4 5 4 5 4 5...

Страница 45: ...ces for example employees managers cleaners Examples of two time periods are shown below Employee time period Sun 00 00 00 00 Mon 08 00 19 00 Tue 08 00 19 00 Wed 08 00 19 00 Thu 08 00 19 00 Fri 08 00...

Страница 46: ...groups A common set of time patterns and the same verification method applies to the group However you can choose whether each user inherits the group access options or uses their own independent tim...

Страница 47: ...combination contains only one group it indicates that the door is opened when any of the users in this group pass verification If the open door combination contains two or more groups the door is ope...

Страница 48: ...ss during the user s individual or group time patterns see page 39 Access denied Period deny Access denied Period deny Is user s group in Access Combination Has a user from all required groups been ve...

Страница 49: ...ons assign individual users to groups apply time patterns and verification methods Grp TP Define Define Group time period Is used to set group unlocking time 1 5 time period 1 50 1 Access Comb Unlocki...

Страница 50: ...have specific verification requirements for example fingerprint only fingerprint and password see page 4 for a full list of the options FP PW RF Card Type FPCard or Card FPCard 5 4 5 4 5 4 5 4 Definin...

Страница 51: ...and TP3 6 Press ESC and when prompted to save the settings press OK The Access Options menu is displayed 5 4 2 5 4 2 5 4 2 5 4 2 Assigning a Time Pattern to a User Assigning a Time Pattern to a User...

Страница 52: ...ing a Assigning a Assigning a u u u user to a ser to a ser to a ser to a g g g group roup roup roup By default each new user is enrolled into group 1 If you want to assign the user to a different grou...

Страница 53: ...select VERType Press OK 4 Use the keys to select the required verification method see page 4 Press OK 5 Press ESC and when prompted to save the settings press OK Restoring Group Verification Restoring...

Страница 54: ...cks on the state of the door sensor If the door state at this time is anything other than that set in Dsen Mode see below the alarm is triggered Dsen Mode Normal state of door none no sensor connected...

Страница 55: ...ailed verification attempts by a user see page 43 A Duress fingerprint or password is verified see page 50 A user presses the Help ID see page 50 5 8 1 5 8 1 5 8 1 5 8 1 Resetting t Resetting t Resett...

Страница 56: ...ification of the fingerprint will trigger the alarm N 1 1 Trig Choose whether the alarm should be triggered when the user enters their ID before fingerprint verification N 1 N Trig Choose whether the...

Страница 57: ...nd fingerprint for the duress fingerprint Canceling Duress Canceling Duress Canceling Duress Canceling Duress f f f fingerprints ingerprints ingerprints ingerprints There are two options to cancel the...

Страница 58: ...mary purpose of anti passback is to prevent a person from gaining access to a restricted area by using the legitimate validation information of another registered user For example having been validate...

Страница 59: ...Options and settings on the Sys Info menu are summarised in the following table Table 17 Sys Info options Menu option Purpose User Cnt User count Number of enrolled users FP Cnt Fingerprint count The...

Страница 60: ...u Time Manufacture Time Date and time of manufacture Serial Num Serial Number of device Vendor This device s manufacturer TDSi Device Name This device s name DIGIgarde PLUS Alg Version Algorithm versi...

Страница 61: ...2 7 2 7 2 Cleaning the Optical Sensor Cleaning the Optical Sensor Cleaning the Optical Sensor Cleaning the Optical Sensor Do not over clean the sensor it is designed to work outside when greasy or mi...

Страница 62: ...Maintenance DIGIgarde PLUS User Guide Copyright 2012 TDSi Last Change Page 56 13 May 2016 This page intentionally blank...

Страница 63: ...irmware versions later than build 2815 have a system reset function remove power from the reader activate the tamper by removing the unit from the mounting plate Reapply power and wait for the System...

Страница 64: ...here is a problem with a data line or converter The computer COM port is broken Try testing it with another device 8 6 8 6 8 6 8 6 Display shows Please try again Display shows Please try again Display...

Страница 65: ...ser Enrol FP Enrol Pwd FP Pwd FPCard Mgr Enrol FPCard Create FPCard Reg FPCard Unreg FPCard Empty FPCard Dump FPCard Move To FPCard Enrol Admin Enrol FP Enrol Pwd FP Pwd Delete Options System Options...

Страница 66: ...lm AttLog FRecordAlarm ReCheck Min LED Mode Stand alone Controller Data Out Type Wiegand Magnetic Access Options Define TP User Acc Options Belong to group Use Grp TPs 2 TP1 3 TP2 4 TP3 VERType Use Gr...

Страница 67: ...2016 Page 61 Key Test RTC Test Sys Info User Cnt FP Cnt Att Log Fail Record Admin Cnt Pwd User S Logs Free Space Info FP Cnt Att Log Fail Record S Logs Dev Info FPCnt 100 AttLog 10k S Logs Manu Time...

Страница 68: ...high level above the Voh level until the reader is ready to send a data stream The reader places data as asynchronous low going pulses below the Vol level on the Data 1 or Data 0 lines to transmit the...

Страница 69: ...ld and 16 bits for the ID number field Mathematically these 8 facility code bits allow for a total of just 256 0 to 255 facility codes while the 16 ID number bits allow for a total of only 65 536 0 to...

Страница 70: ......

Страница 71: ...pt Park Innovation Close Poole Dorset BH12 4QT UK t 44 0 1202 723535 f 44 0 1202 724975 w http www tdsi co uk Sales Enquiries sales tdsi co uk General Enquiries info tdsi co uk Marketing Support marke...

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