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6. Guarantee
In this section, we hereby describe the guarantee conditions which the buyer acquires on buying a new TCP
Smart product. These conditions comply with all the rights construed in the national legislation in force, as
well as any additional rights and guarantees which are offered by TCP Smart.
6.1. Any incident that you might detect in your TCP Smart product can be sorted by the product seller or
quickly by the manufacturer. Please check
https://www.tcpsmart.eu/faq/
for help and technical support.
TCP1100CW
11 EL. TCP CONS. RAD. 1,100W
750W
You will need to state the product reference (located on the label indicating product features), serial number,
proof of purchase and the type of incident at hand when contacting us so that we can check the guarantee.
In addition, please attach a copy of the product invoice.
6.2. TCP Smart guarantees that there are no material defects of design or manufacture at the time of original
acquisition and guarantees the aluminium for a period of 120 months (10 years) and 24 months (2 years) for
any electronic and electrical components.
6.3. If during the guarantee period, the product does not work correctly under normal use, and any design,
material or manufacturing defect is found, TCP Smart will repair or substitute the product as it may see fit,
in accordance with the terms and conditions as follows:
6.3.1. The guarantee is only applicable if the original guarantee is issued by the seller and when the said
guarantee is filled in correctly including product reference, series number (marked on the product’s label
indicating technical features), purchase date and the seller’s stamp.
TCP Smart reserves the right to reject the guarantee service when this information has been removed or
modified after the original product purchase.
6.3.2. The guarantee only applies to those cases that concern material, design and manufacturing
defects, and under no circumstances covers damage to the product for the following reasons:
6.3.2.1 Incorrect use of the product, i.e. used for other purposes that are not construed as its normal
use or for not respecting the instructions of use and maintenance given by TCP Smart as well as incorrect
installation or use of the product that may not comply with the current technical standards of safety.
Corrosion caused by direct exposure to salt water is excluded from the guarantee. When the product is
installed no more than 200m from the coast the guarantee for damages caused by corrosion the period will
be reduced by 50%.
6.3.2.2 Any unauthorized repairs carried out by unauthorized technicians or opening of the product
by unauthorized people.
6.3.2.3 Any accidents that are deemed outside the control of TCP Smart, such as lightning, fires,
floods, public disorders, etc.
6.3.3. Any repairs or substitutions that are included in this guarantee do not allow any additions or new