37
The remote control doesn’t work.
• Something might be between the remote and the remote light sensor on the front of the TV. Make
sure there is a clear path.
• The remote may not be aimed directly at the TV.
• The batteries in the remote may be weak, dead, or installed incorrectly. Put new batteries in the
remote.
The Universal Remote control doesn’t work.
This TV utilizes new remote control signals and may not be compatible with your existing universal
remote (e.g. satellite box remotes, cable box remotes, and generic universal remotes, etc.). Over time,
newer universal remotes will become available that should pick up the new TV codes.
You are experiencing problems with V-Chip/Parental Controls.
If the rating limits don’t work, you must lock the settings. Go to the Main Menu (press MENU on your
remote), select Parental Control. Select V-Chip and then press the left or right arrow (
) to proceed
to the next screen. Rating Enable is highlighted. Press the left or right arrow (
) to select On to have
the rating limits take effect.
The V-Chip won’t let me watch a program even though it’s not rated as
violent.
Maybe the movie was given an NR (Not Rated) status. After you block movie ratings, you must set NR
to View Separately in order to view movies with an NR rating.
What else can I do?
If you’ve been through the Troubleshooting section and nothing has fixed your problem, try rebooting
your TV. Note that after a reboot, you may need to run your TV through the setup process again. To
do a reboot, unplug the power cord from the wall outlet or power strip. Keep your TV unplugged for
about 5 minutes. Then plug in the TV and turn it on. See if the problem is fixed. If the problem remains,
then please visit www.tclusa.com for updated FAQs or contact TCL Customer Support at the support
number provided in your Warranty under “How To Get Service.”
Care and Cleaning
Caution: Turn OFF your TV before cleaning.
You can clean the TV as required, using a soft lint-free cloth. Be sure to occasionally dust the
ventilation slots in the cabinet to help assure adequate ventilation.
IMPORTANT: Never use strong cleaning agents, such as ammonia-based cleaners, or abrasive
powder. These types of cleaners will damage the TV. The TV’s screen may be cleaned with a soft,
lint-free cloth as well. Take care not to scratch or mar the screen. If necessary, you may use a cloth
dampened with warm water. While cleaning, do not spray liquid directly on the screen, or allow liquid to
run down the screen and inside the TV. Also, never place drinks or vases with water on top of the TV.
This could increase the risk of fire, shock hazard or damage to the TV.
