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How to get service
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Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice)
which states that condition of the unit (New, Used, etc.), the unit’s date of purchase, place of
purchase and model/serial number ready. The model/serial number information can be found
on the back of your unit.
•
Call 1-877-300-8837 or visit www.TCLUSA/SUPPORT
•
A representative must troubleshoot your problem over the telephone or through e-mail before
receiving service. If it is determined that your unit requires service, the service location will be at
the sole discretion of TTE based upon the TTE Limited Warranty Statement.
•
At the sole discretion of TTE, television screen sizes 40” and smaller will either be repaired at an
Authorized TCL Service Center or directly exchanged for a new or refurbished/remanufactured
unit. At the sole discretion of TTE, television screen sizes 41” through 65” or larger will either be
repaired at an Authorized TCL Service Center or repaired in-home.
•
If repaired at an Authorized TCL Service Center, TTE is not responsible for transportation costs to
the Authorized TCL Service Center. However, TTE will pay for return shipping. TTE will provide
instructions for packaging and shipping the unit.
Units that are improperly packed and
damaged during shipping are not covered under your product warranty.
•
Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer
which is evidence that the product is within the warranty period must be presented to obtain
warranty service.
•
In the event that a unit is to be replaced, a picture of the back of the unit showing the model
and serial number and picture of the issue itself may be required.
•
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN
AUTHORIZED TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/
RENTAL SERVICES.
What your warranty does not cover
•
A unit sold in “As-Is”, “Used”, “Factory Reconditioned”, “Factory Re-Certified”, or
“Refurbished”, condition or with faults.
•
Units physically broken during shipment from a Retailer. Please contact your Retailer for
assistance.
•
Extended Service Plans purchased from Retailers. Please contact your Retailer for assistance.
•
Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your
unit. Any additional information should be obtained from your Authorized Dealer).
•
Installation and related adjustments, or damage resulting from installation.
•
Damage resulting from non-approved installation methods.
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Signal reception problems not caused by your unit.
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Damage from misuse, abuse, neglect, normal wear and tear, cosmetic damage, mishandling,
faulty installation, or power line surges.
•
Markings or images on the television’s panel resulting from viewing fixed images (including but
not limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen
locations from banners, video games, or certain broadcast networks).
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Batteries.
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A television that has been modified or incorporated into other products.
•
A unit purchased or serviced outside the USA.
•
Acts of nature or God, such as but not limited to earthquake or lightning damage.
•
Special, incidental or consequential damages.
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