111
112
•
Verify the server center number or your MMS
profile with your carrier.
•
The server center may be swamped. Try again
later.
•
Start a new Messaging string. Your messaging
string may have reached its limit.
SIM card PIN locked
•
Contact your network carrier to obtain the PUK
(Personal Unblocking Key) code.
I can't connect my phone to my computer
•
Install Smart Suite on your phone via Google Play
store.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart
Suite Agent has been activated.
•
Check that you have marked the USB debugging
checkbox.
•
Check that your computer meets the requirements
for Smart Suite installation.
•
Make sure that you’re using the right cable from
the box.
I can't download new files
•
Make sure that there is sufficient phone storage
space for your download.
•
Select the microSD card as the location to store
downloaded files.
•
Check your subscription status with your carrier.
The phone can't be detected by others via
Bluetooth
•
Make sure that Bluetooth is turned on and your
phone is visible to other users.
•
Make sure that the two phones are within the
Bluetooth detection range.
The battery drains too fast
•
Make sure that you follow the complete charge
time (minimum 200 minutes).
•
After a partial charge, the battery level indicator
may not be exact.
•
Wait for at least 10 minutes after removing the
charger to obtain an exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long
as possible.
•
Update news and weather information on manual
demand, or increase their auto-check interval.
•
Exit background-running applications if they are
not being used for extended periods of time.
•
Deactivate Bluetooth, Wi-Fi, and/or location when
not in use.
