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PC/laptop should have an ip which range is 192.168.1.xxx.
2 devices which have different 2 ip ranges, could not communicate directly. So, you can configure
an ip 192.168.1.xxx for your PC/Laptop for first time to configure Encoder.
Once enter Encoder web GUI, you can change ip to adjust your local network.
Encoder IP will display on LED, please check there.
2.Encoder not detect input?
Re: please check whether HDMI cable is tightly connected to both your source device side and
also Encoder side.
Check any output from source device or not, any media is playing or not.
3.Can’t play Encoder stream in VLC player?
Re:
1>: maybe your PC/Laptop does not work in a same Network.
2>: If Encoder is UDP out, and your PC/Laptop is connected by wireless like wifi. In this case, UDP
3>: stream does not support transporting by wifi.
4>: maybe something wrong with Encoder, please try reboot Encoder or reset for Encoder and try
again.
4.Encoder stream does not work properly in my Decoder?
Re:
1>Please check your Decoder ability, does it support decode H.264 high; and also does it have the
ability to 1920x1080p_60fps. Maybe need to lowdown the codec to baseline? And also, to
lowdown the resolution and frame rate.
And audio codec, does it support AAC.
2>Did your choose a proper protocol (http, rtsp, udp and ect.) for your Decoder? Maybe your
Decoder does nto support this stream.
5.Encoder rtmp push not work?
Re:
1> To push stream to outside/internet, please make sure Encoder is connected to internet.
In another word, Encoder “ip, netmask, gateway, dns” must be correctly configured. And Encoder
Lan port to Router or switch which can be connected to Internet.
2> please check your media server url, port, stream name is correct or not.
3> some media server, it’s needed Safety certification, like “whitelist”.
6.have tried everything but Encoder still not working properly?
Re: please try reset Encoder. Or please write to us:
