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EMERGENCY AND BREAKDOWN ASSISTANCE
101
24 X 7 Road Assistance
Dear Customer,
It is our responsibility and our endeavour
to ensure that you have our complete
service backup if ever, wherever and
whenever you need the same. When you
have a road network that spans wide
area, the probability of a breakdown
happening within hailing distance of a
TATA MOTORS Authorized Workshop is
very low.
It is precisely for this reason, we have
tied up with TVS AA, who will provide
breakdown assistance including towing
to the nearest TATA MOTORS Authorized
Workshop through their Authorized Ser-
vice Providers (ASP).
The
24X7
On Road Assistance Program
shall be automatically available to your
vehicle for the duration of Warranty pe-
riod. The program shall also be availa-
ble, if you avail the same post warranty.
Response Time ** for the On Road
Assistance Program
Within City
Limits 60 minutes
On State or Na-
tional High-
ways 90 minutes
Ghat Roads
and other
places 120 m/-
**(The response time will depend on the
location, terrain, traffic density and the
time of the day.)
Standard procedure when calling
for On Road Assistance in case of a
breakdown:

Dial the toll free help line number –
1 800 209 7979

Identify your vehicle with the Vehicle
chassis number that is available in
the Owner’s Manual.

Explain your exact location with land-
marks and tell us about the problem
you face with the vehicle.

Park your vehicle on the edge of the
road, open the bonnet and put on the
hazard warning signal.

Place the advance warning triangle
supplied with the vehicle approx.
3
m
from the vehicle in the direction of
oncoming traffic.