TASCAM US-2000
17
Please read this chapter if you are unable to use the unit
properly even after setting it up following the procedures in
this manual.
If you are still unable to resolve your problems please
contact TASCAM customer support with the following
information about the operating environment and details
about the trouble.
Operating environment
Computer manufacturer:
•
Model:
•
CPU:
•
Installed memory:
•
OS:
•
DAW:
•
Antivirus software use:
•
Wireless LAN use:
•
Installation is failing.
ª
Installation completed, but the computer
does not recognize it.
If some trouble is causing installation to fail, or installation
completes but the computer does not recognize the unit,
check the following.
1) Is the unit’s USB indicator lit?
If the USB indicator is not lit, confirm that the USB
cable is properly connected.
NOTE
Always use the included USB cable.
2) Change the USB port
Since the unit may not properly function with some
USB ports, try connecting to a different (built-in) USB
port, and reinstall the driver.
NOTE
Try again after disconnecting other USB devices.
•
(Keyboards and mice can be left connected.)
Do not use a USB hub. Always connect the unit
•
directly to a USB port on the computer (built-in).
3) Stop other software that is running in the background
Since antivirus software and other software that runs in
the background can interfere with installation, stop them
before beginning installation.
See page
10 of this manual for how to install and uninstall
the driver.
There is no sound even when audio is
ª
playing back.
The audio output must be set on the computer.
Please confirm the following while the unit is connected to
the computer.
If you make the following settings, sound will be output
through this unit, but no sound will be output by the
computer’s speakers or headphone jack.
Windows XP
Shut down all applications, and open the “Control
1
Panel” from the “Start Menu.”
Open “Sounds and Audio Devices”
2
NOTE
If you cannot find the above item, click “Sounds, Speech,
and Audio Devices” and it will appear.
Click the “Audio” tab, and set the “Default device
3
:
”
for “Sound playback” and “Sound recording” to
“TASCAM US-2000.”
Windows Vista
Shut down all applications, and open the “Control
1
Panel” from the “Start” menu.
Open “Sound.”
2
NOTE
If the above item does not appear, click “Hardware and
Sound” and it will appear.
Click the “Playback” tab, right-click “Speakers
3
US-2000” and click the “Set Default” button.
Mac OS X
Shut down all applications and open “System
1
Preferences” from the Apple menu.
Open “Sound.”
2
From the “Output” tab, select “US-2000: Output.”
3
After completing the settings, restart the computer and
check the playback sound.
Depending on the application you are using, it might also be
necessary to make other device settings in addition to those
above.
In particular, since DAW (Digital Audio Workstation)
software operates using audio engines that are different
from the OS settings, confirm the DAW driver settings first
after installing the driver for this unit.
Please see the manual for the application that you are using
for detailed setting procedures.
For the bundled Cubase LE4 software, see the manual on
the included CD-ROM.
The sound breaks up or there is noise.
ª
The load on the computer causes sound to break up and
noise to occur.
Methods to reduce the load on the computer are introduced
below.
1) If a wireless LAN, antivirus software and other software
that run in the background are operating, they regularly
put burdens on the computer, which can cause sound to
7 – Troubleshooting
