Troubleshooting the Cisco TMS components
Cisco TMS Administration Guide
Page 31 of 37
Cisco TMS Database Management Service (optional)
This service is installed by the Cisco TMS backup utility and is responsible for doing scheduled
backups.
Symptoms
If the database is not automatically backed up when scheduled, make sure that this service is installed
and running.
How to fix
Start up the Cisco TMS Database Management Utility and verify the settings in the Automatic
Backup page (Start > All Programs > TANDBERG). To automatically install the service, select the
Enable automatic backup check box.
Note: The Cisco TMS Backup Utility was a separate installation found on the Cisco TMS CD that
installed this service. The Cisco TMS Backup Utility was removed from the Cisco TMS CD in Cisco
TMS 12.1. If this utility was installed prior to this version, and because it was a separate installation,
the Cisco TMS 12.1 (or later) installation will not remove this utility. To remove, go to Add and
Remove Programs, and remove the utility appropriately. Note that when removed, the service will
still remain but be disabled.
TMSAgentService
This service starts the local Cisco TMS Agent. The Cisco TMS Agent is needed for provisioning Movi
clients from version 2.0 and newer, and the E20 endpoint.
Symptoms
You are unable to browse to or create and edit groups or users within Cisco TMS on page Systems >
Provisioning > Directory.
How to fix
•
Check the logs for symptoms or error messages at c:\Program
Files\TANDBERG\TMS\wwwTMS\Data\Logs\tmsdebug\ log-tmsagent.txt on the server.
•
Restarting the service or the Cisco TMS server will normally fix any problem with this service.
See the
Cisco TMS Provisioning deployment guide
and the
Cisco TMS Provisioning troubleshooting
guide
for further specific diagnostics and troubleshooting of the Cisco TMS Agent.
The Web server
Cisco TMS uses Microsoft Internet Information Services to make Cisco TMS available as a webpage.
Since version 9.0, Cisco TMS has been developed with the Microsoft .NET platform and some extra
components are therefore required on the IIS for Cisco TMS to work properly. ASP.NET version 3.5 is
currently in use. These components are installed by Windows during the Cisco TMS installation as
they are required by Cisco TMS, but not Cisco specific. All web-related files will be stored on the
server in the location you specified during the installation. The default location is c:\Program
Files\TANDBERG\TMS\.
In the Internet Information Server Manager you will see that the installation has created five virtual
directories.
TMS
The Application that handles the Cisco TMS web interface.
The virtual directory for this component on the IIS is:
http://serverIP/tms
.
This component should have the Directory Security set to Windows Integrated Authentication
(default), Basic Authentication or both.
