Tally XPRESS T9412i, Руководство пользователя сети

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Troubleshooting for NetWare 53
TROUBLESHOOTING
T
ROUBLESHOOTING FOR
N
ET
W
ARE
Use the Network Administration Page options to
troubleshoot in an IPX environment. The checklists in this
section show what to look for.
NetWare Checklist
• Is the NIC name entered correctly? The factory-default
name is
TAL/<Print Server Name>
The serial number is on the back of the NIC and also
shown at the top of the Network Configuration Sheet.
• Did you assign print queues to the printer? It is
recommended you assign each print queue to a specific
printer NIC. If print queues are assigned to other
network printers, the print jobs may be going to another
network printer.
• Did you assign the printer to the type
Remote Other /
Unknown
?
If the above settings are correct, the connection between the
printer and network may have been broken. Turn the printer
off and, using PCONSOLE, wait for the status message Not
Connected. Turn the printer on and the status should change
to Waiting for Job.
File Server Checklist
• Is there enough disk space on the file server and is it
running?
• Is the correct file server associated with the printer? Use
PCONSOLE to check.
• Did you have the proper rights to configure the printer?
Computer Checklist
• Is the network loaded onto the computer? See your
NetWare documentation.
• Is the application set up to print to the printer? Are you
using the correct driver?
• Is the workstation connected to the correct print queue?
Print a file and verify that the file goes to the queue.
• Are the print queues assigned to the NIC-connected
printer also assigned to another network printer? If they
are, the print jobs may be going to that printer.
• Is AUTO ENDCAP enabled? AUTO ENDCAP lets you
send data to a network printer. If it is not enabled, enable
it.
• Are text files printing but graphic files not? The printing
may be timing out. Use NetWare's PRINTCON or
CAPTURE to set a longer time-out period. Set the time to
at least two minutes for graphics applications.
NIC Configuration Checklist
If all your hardware connections are correct, check the
following
•
The Network Configuration Sheet shows the status for
the selected network interface card. This report includes
the status of file servers and queues assigned to a printer
along with a description of any problems.
• Use NPM to finish checking the configuration, see
Chapter 8 starting on page 35 of this network guide.
NIC/File Server/Printer Checklist
Check to see if the NIC and file server are sending data to the
printer. If the NIC cannot log onto the file server, or cannot
service jobs from a file server
Use PCONSOLE to check if the print jobs are being sent to
the printer. Be sure the print job is in the print queue and
waiting to be printed.
Computer to NIC Connection Checklist
To make sure the computer is communicating with the NIC,
perform these tests.
•
Print a file from the workstation and make sure the print
job gets to the print queue using PCONSOLE. If the print
job does get to the queue, the problem is not with the
workstation/NIC connection.
• Use CAPTURE to send data to the printer from a
workstation software application. See your NetWare
print server manual for information.
• Make sure another printer is not taking the print jobs
from the queues before the NIC can service the job. To do
this, disable the other printer and send another