ETP-500
Series Analog Call Station
Installation & Operation Manual
Page
16
of
23
Rev. 3/16/2017
Copyright 2017 Talkaphone
• 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Talkaphone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talkaphone All rights reserved.
5. Does the phone remember its programming if I unplug it?
Yes. All memory is non-volatile and
does not require a back-up battery.
6. My phone doesn't have the ability to record a location identifier message. Can I get an
upgrade?
Although existing units in the field cannot be upgraded with the "V" option, complete
electronics modules (without faceplates) for every model are available with this feature. Call your
distributor or Talkaphone's sales department for more information about purchasing a new unit with the
“V” option, or replacing the electronics of your existing unit.
7.
Why doesn’t my Keypad
-enabled Call Station autodial the number I programmed when I press
the button?
The lower button on a standard keypad phone (the only button on a ETP-500-NCK or
ETP-500NIK) is used to take the phone off hook and get a dial tone. This button cannot be
programmed to autodial.
8. How do I change the programming on a Call Station
when it is in “live” mode?
If you have
programmed *78* into your phone, each subsequent time you call, the speaker and microphone on the
unit will automatically be active. In order to enter programming mode (speaker and mic. will still be
active, but quieter), hold down the * button for at least a second. You should hear one beep. Then
enter your access code and begin programming as usual (For more information see Speaker and
Microphone Codes, p.7).
9. My Call Station is in an elevator with a highly reflective surface (e.g. glass or metal), is there
anything I can do to improve the sound quality?
On the lower right side of the circuit board, there is
a trimmer that controls microphone sensitivity. CAREFULLY adjust trimmer with a small flat-head
screwdriver, the entire volume range is approx. 1/4 turn, please be careful.
7.
Basic
Trouble-Shooting
Problem
Possible Causes
My unit does not
function at all. I cannot
call it or call out on it.
1. The phone wire is not properly connected.
2. Your unit has been struck by lightning or another very high voltage
source. Contact Talkaphone's Service Department.
3. There isn’t enough power on the line (see Technical Requirements, p
I can hear the guard, but
the guard cannot hear
me.
1. The phone is on a PBX but is not programmed properly (see PBX/Timing
Configuration Codes, p.9).
2. The phone is on a PBX "ringdown" line that does not meet the power
requirements (see Technical Requirements, p.3).
3. There is some other device on the line (e.g. auto-dialer, fax machine,
etc.)
4. The phone is programmed to play a message upon answering but there
is no message recorded. The guard hears 10 seconds of silence before
2-way communication. The code for disabling this message is *70* (see
Intelli-Voice Codes, p.7).
My phone does not
hang up.
1. The phone is on a PBX but is not programmed properly (see PBX/Timing
Configuration Codes, p.9).
2. Your phone is on a PBX that doesn't provide a) a hang-up pulse and b)
produces a re-order tone less than 30 seconds after hang-up. Consult
the party responsible for maintaining your phone system.
