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CHAPTER

Troubleshooting

Hardware, software, or a combination of both can cause computer
problems. When you encounter any problem, it might be a typical
problem that can easily be solved.

This chapter tells you what actions to take when solving common
computer problems. It is divided into three sections:

Preliminary checklist

Solving common problems

Resetting the computer

Содержание MIL-BOOK 10 Series

Страница 1: ...OPERATOR S MANUAL MIL BOOK 10 SERIES NOTEBOOK 22355 TAG Way Dulles VA 20166 Tel 703 406 3000 Fax 703 607 3853 ...

Страница 2: ...TRADEMARKS All brand and product names are trademarks or registered trademarks of their respective companies NOTE Information in this manual is subject to change without notice ...

Страница 3: ...r demanding situations where conventional notebook computers just cannot measure up This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures Unpacking Connecting to AC power Turning on the computer Turning off the computer Then you will find a section briefly introducing the external components of the computer And the last sec...

Страница 4: ...nal Port Replicator module includes COM1 4 PIO1 CRT two USB ports connects behind USB hub FDD bootable PS 2 keyboard and mouse MIC input earphone out CD ROM and AC adapter input CD ROM module 24X TEAC CD 224E or better DVD ROM module 8X Pioneer K 11T or better USB FDD module 1 44 MB double sided high density Wireless keyboard optional Car adapter charger 10 7 32 VDC optional Secondary battery opti...

Страница 5: ...h your computer Using other AC adapters may damage the computer 1 Make sure the computer is turned off 2 Plug the DC cord of the AC adapter to the power connector on the right side of the computer 3 Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet 4 When the AC adapter is connected the indicator on the AC adapter lights up indicating that power is...

Страница 6: ...at the back as shown on the next figure NOTE It is recommended that you operate the Tablet PC in an upright position as opposed to letting it lie flat on its back in order to provide adequate air ventilation The wireless keyboard operates on four size AA 1 5 volt batteries on the battery compartment located at the back Be sure to observe the correct polarity when inserting the batteries NOTE The c...

Страница 7: ... the Tablet PC with no obstructions between them to allow unhampered communication between the computer and keyboard s IR port NOTE It is recommended that the transmission distance must not exceed 3 meters and that vertical transmission angle is within 150 while horizontal transmission angle is within 300 Getting Started 1 5 ...

Страница 8: ...f To turn off the computer power use the Shut Down command of your operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five seconds Turning the c...

Страница 9: ... function of each component Right Side Components Ref Component Description See Also Reset Button Allows you to reset the system P 8 16 USB Port Connects a USB device such as a USB floppy drive printer digital camera joystick and more P 4 7 Microphone Connector Connects an external microphone P 2 20 Getting Started 1 7 ...

Страница 10: ... recording device P 2 20 Serial Port Connects a serial device such as a mouse P 4 6 Expansion Port For connecting to Port Replicator CD DVD ROM module or USB FDD module P 2 14 4 2 4 4 Power Connector Connects the AC adapter P 1 3 PC Card Slot Accepts a PC Card for additional functions P 4 10 Left Side Components 1 8 Getting Started ...

Страница 11: ...1 5 4 8 RJ 11 Connector Connects the telephone line P 2 21 Rear Components Ref Component Description See Also Stand System s vertical angle of inclination after the stand is released 18 3o P 1 4 Secondary Battery Pack option Supplies power to your computer when external power is not connected P 3 3 Touchscreen Pen Provides a convenient way to use the Touchscreen Can be stretched for better grip an...

Страница 12: ...rves as the SUSPEND RESUME switch P 1 6 Volume Control Brightness Control Battery Capacity Allows you to toggle between adjusting the sound volume of the computer or brightness of the LCD screen or battery capacity P 2 19 Device Indicators Shows the current status of the computer s devices Power ON indicator Num Lock Indicator P 2 5 Caps Lock Indicator P 2 5 Scroll Lock Indicator P 2 5 1 10 Gettin...

Страница 13: ...ess adjust indicator Speaker Volume LCD Brightness Adjust Button The upper button provides you a quick way to increase while the lower button decreases the sound volume of the computer or brightness of the LCD screen P 2 16 2 19 IR Port Connects with a wireless keyboard option for wireless data transfer P 1 5 4 8 Function Keys 1 2 3 Each of the three buttons can be defined from F1 to F12 through t...

Страница 14: ...nts Ref Component Description See Also CCD USB Port Connects a standard USB CCD PC camera P 4 7 Internal Primary Battery Switch Allows you to turn on off power coming from the internal primary battery 1 12 Getting Started ...

Страница 15: ...hapter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the drivers if your dealer has not already done so See Chapter 6 To set a power on password See Security Menu in Chapter 5 To charge the battery pack for the first time See Charging the Battery Pack in Chap...

Страница 16: ...lready a computer user but are new to Tablet PCs you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these components Wireless Keyboard Touchscreen Floppy disk drive Hard disk drive CD DVD drive And these features Starting and stopping the computer Function keys Video features Audio features Communication featur...

Страница 17: ...ndows Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Standby or Suspend mode To stop in this mode Do this To start up or resume again Off Follow the shutdown procedure of your operating system This can prevent loss of unsaved data or damage to your software programs If the system is locked up because of hardware...

Страница 18: ...ou choose to stop in Standby or Suspend mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information Operating Your Tablet PC 2 3 ...

Страница 19: ...keyboard can be further divided into five major categories Mouse control buttons Typewriter keys Cursor control keys Numeric keys Function keys Mouse control Buttons Mouse control buttons found on both sides of the wireless keyboard are similar to the buttons on a mouse The left button is similar to the left and right click mouse function The right button allows you to slide the on screen pointer ...

Страница 20: ...ually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using When the lock keys Caps Lock Num Lock and Scroll Lock are pressed their corresponding indicators light up on the Tablet PC front panel s device indicators Cursor Control Keys NOTE The word cursor refers to the indicator on the screen that lets you know exactly ...

Страница 21: ... the English letter in the keypad area you can turn Num Lock off Some software may not be able to use the numeric keypad on the external wireless keyboard Euro Symbol If your Windows supports the Euro dollar sign you can press the sign on the keyboard To press the Euro sign on the keyboard hold down either of the Alt keys and type 0128 on the numeric keypad of your keyboard To press the Euro sign ...

Страница 22: ...ftware specific functions when used in combination with other keys The Application key usually has the same effect as a right mouse click See your Windows manual for more information Function Keys On the top row of the keys are the function keys F1 to F12 Function keys are multi purpose keys that perform functions defined by individual programs Operating Your Tablet PC 2 7 ...

Страница 23: ...called a PenMount Utility which allows you to easily use the Tablet PC without any external pointing device The Touchscreen pen is located at the rear of the Tablet PC refer to Rear Components on chapter 1 You might need to tilt the Tablet PC after opening the Touchscreen penholder to get it To use the Touchscreen place the Touchscreen pen or your forefinger on the Touchscreen As you slide your pe...

Страница 24: ...This function works only after you install the Touchscreen driver supplied with the computer and it may not work for all applications TABLE NOTE If you swap the left and right buttons tapping on the Touchscreen as an alternative method of pressing the left mouse button will no longer be valid Configuring the Touchscreen You may want to configure the Touchscreen to suit your needs For example if yo...

Страница 25: ...high density 3 5 inch one which can read and write to either double density 2DD 720 KB floppy disks or high density 2HD 1 44 MB floppy disks Notice that both types of floppy disk have an arrow imprinted on the front upper left corner and a sliding write protect tab on the bottom left corner as illustrated above When opened the write protect tab prevents data from being written to or erased from th...

Страница 26: ...ugh the Expansion Port Plug of the CD ROM Drive Module Insert the USB plug of floppy disk drive into the USB port located on the expansion port plug of the CD ROM drive module Operating Your Tablet PC 2 11 ...

Страница 27: ...e eject button on the drive When the floppy disk pops out of the drive remove the floppy disk and store it properly CAUTION Never turn off or reset the computer while the floppy disk drive in use indicator is on Always store your floppy disks in a safe clean container to protect them from the environment and magnetic fields A floppy disk must be formatted before you can use it To know how to forma...

Страница 28: ...ss storage by integrating all the control circuitry necessary for operation directly onto the drive itself This allows the drive manufacturer to carefully optimize drive performance CAUTION Make regular backups of your data files from your hard disk drive to floppy disks or other storage media Never try to remove or install the hard disk drive while the computer is powered on Doing so can result i...

Страница 29: ...AC or car power source instead of the battery If not the battery may run out of power before the operation is complete CAUTION 1 When inserting a CD do not use force 2 Make sure the CD is correctly inserted into the tray and then close the tray 3 Do not leave the CD tray open Also avoid touching the lens in the tray with your hand If the lens becomes dirty the CD ROM may malfunction 4 Do not wipe ...

Страница 30: ...slide out partially Gently pull on it until it is fully extended 3 To insert a CD place down the CD in the tray with its label facing up Slightly press the center of the CD until it clicks into place To remove a CD hold the CD by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive Operating Your Tablet PC 2 15 ...

Страница 31: ...NOTE In the unlikely event that you are unable to release the CD tray by pressing the eject button you can manually release the CD See CD DVD Drive Problems in Chapter 8 2 16 Operating Your Tablet PC ...

Страница 32: ...desktop space to work on Power Management Configuring the Display Modes NOTE To take advantage of the enhanced video capabilities the video driver supplied with your computer must be installed Your computer has been set to a default resolution and number of colors before shipment You can view and change display settings through your operating system See your operating system documentation or onlin...

Страница 33: ...olution Colors 8 bit 16 bit 24 bit 640x480 32 bit 8 bit 16 bit 24 bit 720x480 32 bit 8 bit 16 bit 24 bit 800x600 32 bit 8 bit 16 bit 24 bit 848x480 32 bit 8 bit 16 bit 24 bit 1024x768 32 bit 8 bit 16 bit 24 bit 1152x864 32 bit 2 18 Operating Your Tablet PC ...

Страница 34: ...T Only Simultaneous Display 8 bit 16 bit 1280x1024 24 bit 8 bit 1600x1200 16 bit TABLE NOTE 8 bit 256 colors 16 bit High Color or 65 536 64 K colors 24 and 32 bit True Color 16 770 000 16 M colors Operating Your Tablet PC 2 19 ...

Страница 35: ...ecording try lowering the microphone recording volume The audio subsystem of your computer features Digital audio and analog mixing functions required for recording and playing sound on your computer SoundBlaster Pro Adlib and Microsoft Windows Sound System support Volume control select Volume adjust increase or decrease Speaker External audio connectors 2 20 Operating Your Tablet PC ...

Страница 36: ...sound through external audio devices Microphone Connector can be connected to an external microphone for recording voice or sound Audio Output Connector can be connected to the line in connector of powered speakers with built in amplifiers headphones or earphone set This connector is compliant with S PDIF Sony Philips Digital Interface You can connect audio equipment with S PDIF to the computer Op...

Страница 37: ...The internal 56 K fax data modem allows you to use the telephone line to communicate with others by fax email or connect to an online service or bulletin board To connect the telephone line to the modem connect the end nearest the core on the modem cable to the computer s RJ 11 connector and the other end to the telephone line 2 22 Operating Your Tablet PC ...

Страница 38: ... communication software you may have to disable power management Set the COM port of the modem to COM2 Set parameters such as modem speed baud rate and line type pulse dialing or tone dialing Do not enter Standby when using communication software ...

Страница 39: ...imal battery performance it is important that you use the battery in the proper way The topics in this chapter include What is an AC or car adapter How to charge the battery pack When and how to initialize the battery pack How to check the battery level How to replace the battery pack What happens when the battery is low and what actions to take What is Power Management How to save power ...

Страница 40: ...ing the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical outlet usually provides AC power It also charges the battery pack when connected to AC power The AC adapter operates on any voltage in the range of 100 240 V AC The car adapter serves ...

Страница 41: ... F The charging process will stop and the Battery Charge Indicator flashes orange when the battery s temperature gets above 60 C 140 F If this happens the battery pack may be damaged please contact your dealer During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adap...

Страница 42: ...puter 3 Disconnect the AC adapter and leave the computer on until the battery is fully discharged The computer will shut down automatically 4 Connect the AC adapter to fully charge the battery pack Checking the Battery Level NOTE Any battery level indication is an estimated result The actual operating time can be different from the estimated time depending on how you are using the computer By Oper...

Страница 43: ...r Segment Replacing the Secondary Battery Pack CAUTION There is danger of explosion if the battery is incorrectly replaced Replace the battery only with the computer manufacturer s optional battery packs Discard used batteries according to the dealer s instructions Do not attempt to disassemble the battery pack If you often rely on battery power for a long period of time while traveling you may co...

Страница 44: ...e remaining The computer gives warning beeps and the Battery Charge Indicator or blinks to alert you to take actions NOTE You can set up your threshold and signals of Battery Low under Windows Immediately save your data upon Battery Low The remaining operating time depends on how you are using the computer If you are using the audio subsystem PC Card hard or floppy disk drives the battery might ru...

Страница 45: ...guration Utility SCU program the computer will not beep If you are using a flash PC Card do not access the card during battery low periods This is because the access may take longer than the time it takes the battery to run out of charge thus making your access to the card unsuccessful If you fail to save your data when the battery completely runs out of charge then you lose your data Managing Pow...

Страница 46: ... When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period The computer enters Standby mode The hard disk and display are turned off and the entire system consumes less power When the entire system has been idle for a set period The computer enters Suspend mode See the next subsection for more information When you press the...

Страница 47: ...pend to disk feature 2 The OVMAKFIL utility allows you to create the suspend to disk partition Refer to section on OVMAKFIL Utility for information Suspend to disk is a very useful feature People frequently open many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the system can be turned off When...

Страница 48: ...LCD brightness to the lowest comfortable level Disable the parallel and serial ports if no devices are connected to these ports See Advanced Menu in Chapter 5 If you work with an application that uses the serial port or a PC Card exit the application when you finish using it If you have a PC Card installed remove it when not in use Some PC Cards drain power even while they are inactive Turn off th...

Страница 49: ...ter by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices Serial device IR device USB device PC Card ...

Страница 50: ... in the SCU program See Advanced Menu in Chapter 5 for information 2 Make sure the computer is not turned on 3 Plug the device cable to the serial port on the right side of the Tablet PC 4 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used with the Tablet PC Instead use a modem that is powered by its own internal battery or external AC power 4 2 Expa...

Страница 51: ...tiple connection capability up to 127 devices can be connected in a daisy chain configuration In addition you can use a USB hub that converts a single USB connector into multiple ports where USB devices can be connected To connect a standard USB device simply plug the device cable to the USB port on the right side of the Tablet PC or through the optional CD ROM drive module s Expansion Port plug T...

Страница 52: ...4 4 Expanding Your Computer ...

Страница 53: ...s transfer rate HPSIR Serial Infrared mode Follow this procedure to connect an IR device 1 Under Windows make sure that the IrDA Fast Infrared Port is set to HP HSDL 2300 3600 See How to Use the CD in Chapter 6 for information 2 Make sure that the COM2 Port and its Mode items are set properly in the SCU program See Advanced Menu in Chapter 5 for information 3 When using the front panel s IR port P...

Страница 54: ...its IR port within the effective range within 15 degrees vertical angle and within 15 degrees horizontal angle at no greater than 0 8 1 0 meter distance 4 To take advantage of the IR communications you need a third party software NOTE During infrared communication take note of the following Do not move the computer and IR device Do not enter Standby mode Do not use a cell phone or another IR devic...

Страница 55: ...o and high speed network cards Inserting and Removing a PC Card NOTE Some PC Cards require additional system resources Before using such PC card you may have to free other system resources for the PC Card Although some PC Cards can be inserted and removed without turning off the computer you cannot remove or install PC Cards during Standby mode To insert a PC Card 1 Locate the PC Card slot on the ...

Страница 56: ...n to complete the process To remove a PC Card 1 Your operating system may require you to stop the PC Card before you actually remove it In Windows double click the PC Card icon in Control Panel to stop the card 2 Push the eject button and the card will slide out slightly 3 Pull the card out of the slot 4 8 Expanding Your Computer ...

Страница 57: ...puter 4 9 System Memory Upgrade You can upgrade your computer by changing system memory to a maximum of 128 MB on the SO DIMM slot However to avoid damage during the installation procedure please ask your dealer for help ...

Страница 58: ...r BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the SCU program ...

Страница 59: ... NOTE The SETUP screens shown in this chapter are for your reference only The actual items or settings on your computer may differ The SETUP program may have been updated after the publication of this manual The settings you select in your operating system might override similar settings in SETUP To run SCU press F2 when the prompt appears in the lower left corner of the screen during system start...

Страница 60: ...enter left column of the menu contains items that you can set for the selected menu title The arrow sign in front of an item indicates there is a sub menu for the item The right column of the menu provides help information of the selected item The bottom lines give keyboard instructions for moving around and making selections Setup Configuration Utility SCU 5 3 ...

Страница 61: ...e options window when an item is selected Space bar Cycles through the pre defined value for the selected item Pressing the space bar brings up the next value pressing the minus key does the contrary Esc 1 Exits the SCU program 2 Returns to the previous menu if in a sub menu 3 Closes the options window if one is open NOTE You are advised to use the mouse if installed as it is more straightforward ...

Страница 62: ...Main Menu The Main menu contains the basic configuration settings of the system Date and Time Sets the system time Hour Minute Second and date Month Day Year Setup Configuration Utility SCU 5 5 ...

Страница 63: ...of hard disk drive installed in your system Fast Boot When enabled speeds up the booting procedure by bypassing the memory test A check mark indicates enabled while underline indicates disabled 5 6 Setup Configuration Utility SCU ...

Страница 64: ...e first second and third boot device The system will try to boot from the first device but if it is not available will try the next boot device Display Mode Sets the display output device Setup Configuration Utility SCU 5 7 ...

Страница 65: ...Advanced Menu The Advanced menu contains the input output configuration settings of the system COM Port COM1 2 5 8 Setup Configuration Utility SCU ...

Страница 66: ...the resources 3F8 IRQ4 of COM1 and 2F8 IRQ3 of COM2 for other devices COM Port COM3 4 Allows you to assign COM3 and COM4 to specific functions that you wish to use In general COM3 can be assigned to RS 232C serial port or touchscreen while COM4 can be assigned to RS 232C Select Disabled if you need the resources 3E8 IRQ5 of COM3 and 2E8 IRQ7 of COM4 for other devices Setup Configuration Utility SC...

Страница 67: ...nication compatibility mode for the IR port Select according to the type of device with which the Tablet PC is to communicate with LPT Port Sets the address for the LPT port parallel port 5 10 Setup Configuration Utility SCU ...

Страница 68: ... parallel device you are using Your system supports EPP Enhanced Parallel Port and ECP Extended Capabilities Port standards that turn the standard parallel port into a high speed bi directional peripheral port SaveToDisk Warning Message Setup Configuration Utility SCU 5 11 ...

Страница 69: ...he numeric keypad will function A check mark indicates enabled while underline indicates disabled Pointing Device PS 2 Mouse Enables or disables the external PS 2 mouse Disable this option if you are using a serial mouse A check mark indicates enabled while underline indicates disabled Hot Key Beep Enables or disables the beep sound when any hot key is pressed Cache Systems 5 12 Setup Configuratio...

Страница 70: ...not advised to change the default settings Resolution Expansion Allows you to expand the LCD display Toggle XBay EBox COM1 COM4 En Dis When this item enabled COM1 COM4 on the X Bay is enabled while COM1 COM4 on the Expansion Box Port Replicator module is disabled When disabled COM1 COM4 on the Expansion Box Port Replicator module is enabled while COM1 COM4 on the X Bay is disabled A check mark ind...

Страница 71: ... FN1 Function Key 2 Define FN2 Function Key 3 Define FN3 These 3 items allow user to define the corresponding function key associated with the 3 function buttons found on the front panel 5 14 Setup Configuration Utility SCU ...

Страница 72: ...Security Menu The Security menu contains the security setting that safeguards your system against unauthorized use System Password Setup Configuration Utility SCU 5 15 ...

Страница 73: ...ain and pressing Enter For the password to take effect enable the Enable Password item SCU Password Sets the SETUP password A password is required for running the SCU program When setting password make sure that NumLock is off then type the password in the entry field and press Enter Confirm your password by typing it again and pressing Enter For the password to take effect enable the Enable Setup...

Страница 74: ...d BootSector Protect Helps prevent infection of computer viruses by protecting the hard disk boot sector partition table from changes A check mark indicates enabled while underline indicates disabled CAUTION Disable this item before installing an operating system running Fdisk or Format program Otherwise the intended action will fail Setup Configuration Utility SCU 5 17 ...

Страница 75: ... management feature A check mark indicates enabled while underline indicates disabled Max Performance Balanced Power Saving Max Power Saving Customize You can only select one of them A check mark indicates enabled while underline indicates disabled Max Performance Allows maximum system performance but shortest battery life 5 18 Setup Configuration Utility SCU ...

Страница 76: ...h as Windows 98 Windows Me and Windows 2000 Sets your own preference for the various power management settings Hard Disk Power Down After sets the time period of inactivity before the hard disk will power down The hard disk will power up again when next accessed Standby After sets the time period of inactivity before entering Standby mode When Standby mode is in effect several system subsystems go...

Страница 77: ...er on the system preserves the exact state when you last enter Suspend mode Battery Low Warning Beep allows the system to issue warning beeps when it enters a low battery state VGA Activity as a means of entering power management is not available if any video activity e g screen savers is detected When enabled power management will not take effect if any VGA activity is detected When disabled powe...

Страница 78: ...matic Allows maximum CPU performance when using AC car power but minimum CPU performance when using battery power Maximum Performance Allows maximum CPU performance regardless of power source Battery Optimized Allows minimum CPU performance regardless of power source Disabled Intel SpeedStep function is disabled Setup Configuration Utility SCU 5 21 ...

Страница 79: ...and exit so that the new settings can take effect Save Changes and Exit saves the changes you have made and exit the SCU program Discard Changes and Exit exits the SCU program without saving the changes you have made Get Default Values loads factory default values for all the items Load Previous Values restores previous values for all the items ...

Страница 80: ...rating systems require custom software known as drivers to be installed If you purchased the Tablet PC with Windows pre installed your dealer may have already installed the drivers If not you need to install the drivers using the CD supplied with your Tablet PC This chapter describes how to install the drivers ...

Страница 81: ... operation system If you want to play MIDI file under WinNT please install Software Table under d NT40 Audio Cwave01_14 You can set up the following drivers from the CD Mitsumi USB Floppy driver NOTE If you are using Windows 2000 you will not need to install this driver Windows NT does not support USB device ATI VGA driver Crystal Audio driver Askey MDC modem driver Realtek LAN driver Alps Touchsc...

Страница 82: ...ofile driver NOTE If you are using Windows 98 or Windows 2000 you will not need to install this driver Please refer to the Readme file on the CD for the installation instructions Installing Software Drivers 6 3 ...

Страница 83: ... to disk file partition which is required for the Suspend to disk function of your Tablet PC Follow these steps to create the suspend to disk partition 1 Boot your system by CD ROM 2 Now you can run the 0VMAKFIL program under the Utility directory on the CD following this command syntax 0VMAKFIL Pnn where nn specifies the size in MB of the partition You can have the size larger than your current s...

Страница 84: ... and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance How to protect the computer What to note when using and storing the computer How to clean the computer What to note when using the battery pack What to note when traveling with the computer ...

Страница 85: ...e computer is turned on The password is set via the SCU program See Security Menu in Chapter 5 for instructions Using an Anti Virus Strategy New viruses are always being developed nowadays and they are attacking computers even more easily with emails so commonly used worldwide The Security feature of the SCU program protects the boot sector of the hard disk To enable the function see Security Menu...

Страница 86: ...c field such as a TV refrigerator motor or a large audio speaker Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F will cause condensation inside the unit which may damage the storage media Do not place the computer on an unsteady surface General Guidelines Do not place heavy objects on top of the Tablet PC as this may damage the display ...

Страница 87: ...hen recharging make sure the battery pack is fully charged Doing so may avoid harm to the battery pack Operate the computer with the battery pack installed even when using external power This ensures that the battery is fully charged If you will not be using the computer for a long period of time more than two weeks remove the battery pack from the computer If you remove the battery pack make sure...

Страница 88: ...ger Hand carry the computer Do not check it in as luggage Allow extra time for airport security Many airports inspect electronic devices carefully If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and floppy disks through the X ray machine the ...

Страница 89: ...uter problems When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections Preliminary checklist Solving common problems Resetting the computer ...

Страница 90: ... connections are correct and secure Make sure that the configuration information is properly set in the SCU program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult one for assistance If an...

Страница 91: ...isk drive problems P 8 7 Hardware device problems P 8 8 Hard disk drive problems P 8 8 Infrared problems P 8 9 Keyboard and mouse problems P 8 9 LAN problems P 8 10 Modem problems P 8 10 PC Card problems P 8 11 Power Management problems for Windows P 8 11 Printer problems P 8 12 Software problems P 8 12 Sound problems P 8 13 Startup problems P 8 14 Other problems P 8 15 Troubleshooting 8 3 ...

Страница 92: ...n Chapter 3 for instructions Make sure that power to the Tablet PC is off If you use the Tablet PC during recharging for more than 4 hours the recharging will stop no matter whether the battery has been fully charged or not If this happens you can disconnect and then reconnect the AC adapter to start the recharging again The battery operating time indicated by the battery meter does not match the ...

Страница 93: ...rs on the screen If the power on indicator is not on check the electrical outlet the plugs and power cords If the power button does not respond to a light touch press the button firmly If you are using the battery power make sure that it has a charge remaining and that it is installed correctly During operation the screen may automatically turn off as a result of power management Press any key to ...

Страница 94: ...ts Defective dots within a radius of 10 mm Defective dots Distance between defective dots Two adjacent defective dots Three or more adjacent defective dots LCD Type Bright Dark Bright Dark Bright Dark Bright Dark Total 12 1 SVGA N 5 N 5 15mm 15mm 2 Pairs 2 Pairs Not allowed Not allowed N 8 13 3 XGA N 5 N 7 15mm 15mm 2 Pairs 2 Pairs Not allowed Not allowed N 9 14 1 XGA N 5 N 7 15mm 15mm 2 Pairs 2 P...

Страница 95: ...atted Make sure that the floppy disk is not write protected Make sure that you are writing to the correct drive Make sure that there is enough space left on the floppy disk Make sure that the floppy disk is not physically damaged The disk drive cannot read a floppy disk Make sure that the floppy disk is formatted Make sure that you are reading the correct drive Hardware Device Problems The compute...

Страница 96: ...se a tool such as Window s Disk Defragmenter to defragment the files The hard disk drive in use indicator glows without blinking The data files stored on the hard disk drive may be fragmented Use a tool such as Window s Disk Defragmenter to defragment the files Infrared Problems The IR port does not work Make sure that the IR ports of the two device face each other within a 15 degrees angle and 1 ...

Страница 97: ...nother external keyboard If it works replace the former keyboard as it may be defective The numeric keypad is disabled Make sure that the Num Lock is switched on Check if the Num Lock Indicator appears or not The external keyboard does not work Make sure that the keyboard cable is properly connected The PS 2 mouse does not work Make sure that the mouse cable is properly connected Make sure that th...

Страница 98: ...ne line is properly connected Make sure that the COM port in the communication software is correctly set Turn off power management PC Card Problems The PC Card does not work Make sure that the PC Card is correctly seated If the card requires an IRQ interrupt request make sure that there is one available The PC Card may be attempting to use COM3 or COM4 ports in a manner that conflicts with the COM...

Страница 99: ...for the operation to finish The computer does not resume from Standby or Suspend mode The computer automatically enters Standby or Suspend mode when the battery pack is empty Do any one of the following Connect the AC or car adapter to the computer Replace the empty battery pack with a fully charged one The computer does not enter Suspend mode If you are using Windows 98 make sure that the Suspend...

Страница 100: ...t the software is correctly installed If an error message appears on the screen consult the software program s documentation for further information If you are sure the operation has stopped reset the computer See Resetting the Computer in this chapter Sound Problems No sound is produced Make sure that the volume control is not set too low Make sure that the audio driver is correctly installed Mak...

Страница 101: ...ot appear If you are using an external AC power make sure that the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly If you are using the battery power make sure that the battery is not discharged When you turn on the computer it stops after POST Restart your computer The message Operating system not found appears on the screen after you turn ...

Страница 102: ... it and restart the system If this message appears when you are booting from the hard disk insert a bootable disk in the floppy disk drive and check the condition of the hard disk Other Problems The date time is incorrect Correct the date and time via the operating system or SCU program After you have performed everything as described above and still have the incorrect date and time every time you...

Страница 103: ...ting you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these method Press Ctrl Alt Del if you have an external keyboard connected If the above action does not work turn off the system Wait for at least five seconds and turn it on again It the above does not work i...

Страница 104: ...ort VGA port via optional Port Replicator module Keyboard external wireless optional Standard keys numeric keypad 12 function keys and Windows keys Pointing device Touchscreen pen or wireless keyboard mouse Floppy disk drive 3 5 inch 1 44 MB via optional USB FDD module on Expansion port Hard disk drive 2 5 inch IDE Ultra DMA33 supported Storage device CD DVD drive 24X CD ROM or above 8X DVD ROM or...

Страница 105: ...t ECP EPP parallel port PS 2 port Mic in Line in Line out CD audio Modem 56 Kbps internal Fax Modem LAN Fast Ethernet 10 100 Mbps auto negotiation AC adapter 100 240 V AC 50 60 Hz auto switching Car adapter 10 7 32 V DC Primary battery Li ion battery 4 cells Power Secondary battery option Li ion battery 6 cells Dimension W D H 11 6 9 3 1 65 inch 295 236 42 mm Weight 4 84 lb 2 2 kg without secondar...

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